Application Engineer

• Resolve customer app issues, including fixing bugs, advising on architecture, and helping with integrations
• Work with non-technical customers and explain problems and fixes clearly
• Debug production issues using logs, traces, reproductions, and minimal test cases
• Close high volumes of tickets without sacrificing quality
• Improve the underlying platform or AI agent to prevent recurring issues
• Identify ticket patterns and product gaps causing customer pain
• Collaborate with engineering to ship and verify fixes
• Maintain public and internal documentation, including known issues
• Write clear, concise, audience-tailored guides and answers
• Create self-service resources from repeated questions
• Automate support workflows with tooling, scripts, and AI-assisted processes
• Improve support operations and resolution speed
• Serve as first point of contact for platform incidents during working hours
• Manage the public status page and customer communications during incidents
• Coordinate diagnosis and resolution with engineering and provide updates through closure

Explore Application Support Engineer at Hire Overseas. Review requirements and application details.

Application Support Engineer

Senior Applications Engineer

Application Support Engineer L2, Bilingüe

COP 7,000,000 - COP 13,000,000 per month

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