Associate

• Guide customers through their cannabis journey by educating them about product benefits and potential side effects
• Facilitate customer purchases in accordance with state regulations
• Provide exceptional customer service, empathy, compassion, and product knowledge
• Assist managers and shift supervisors with returns according to company policy
• Prepare and process patient orders in a timely and efficient manner
• Follow Trulieve policies and procedures
• Work with the leader on duty to enhance the customer experience
• Assist customers with product or device issues
• Collaborate with leadership and management to resolve customer issues
• Document customer issues and concerns in customer profiles
• Maintain a clean and well-stocked workstation
• Perform additional tasks as assigned by management
• Perform delivery associate tasks as needed, including following delivery procedures
• Process online orders, including deliveries, within a two-hour timeframe

Dispensary Associate – Part Time

• Guide customers through their cannabis journey by educating them on product benefits and potential side effects
• Facilitate customer purchases in accordance with state regulations
• Provide exceptional customer service, empathy, compassion, and product knowledge
• Provide the TruExperience through elevated patient service standards
• Assist managers and shift supervisors with returns according to company policy
• Prepare and process patient orders promptly and efficiently
• Follow Trulieve policies and procedures
• Work with the leader on duty to enhance the customer experience
• Assist customers with product or device issues
• Work with leadership and management to resolve customer issues
• Document customer issues and concerns in customer profiles
• Maintain a clean and well-stocked workstation
• Perform additional team tasks as assigned
• Process online orders, including deliveries, within a two-hour timeframe when providing online support

Dispensary Associate

• Guide customers through cannabis products, benefits, and potential side effects
• Provide exceptional customer service, empathy, compassion, and product knowledge
• Facilitate customer purchases in accordance with state regulations
• Assist managers and shift supervisors with returns according to company policy
• Prepare and process patient orders efficiently and promptly
• Follow Trulieve policies and procedures
• Work with the leader on duty to enhance the customer experience
• Assist customers with product or device issues
• Collaborate with leadership and management to resolve customer issues
• Document customer issues and concerns in customer profiles
• Maintain a clean and well-stocked workstation
• Perform additional tasks assigned by management
• Support delivery associate duties as needed, including delivery operations when qualified
• Process online orders, including deliveries, within a two-hour timeframe

• Guide customers through their cannabis journey by educating them on product benefits and potential side effects
• Provide exceptional customer service, empathy, compassion, and elevated patient service
• Facilitate customer purchases in accordance with state regulations
• Assist managers and shift supervisors with returns according to company policy
• Prepare and process patient orders efficiently
• Follow Trulieve policies and procedures
• Work with the leader on duty to enhance the customer experience
• Assist customers with product or device issues
• Collaborate with leadership and management to resolve customer issues
• Document customer issues and concerns in customer profiles
• Maintain a clean and well-stocked workstation
• Perform additional team tasks as assigned
• Process online orders, including deliveries, within a two-hour timeframe as needed
• Perform delivery associate duties as needed

• Guide customers through their cannabis journey by educating them on product benefits and potential side effects
• Provide exceptional customer service, empathy, compassion, and product knowledge
• Facilitate customer purchases in accordance with state regulations
• Assist managers and shift supervisors with returns according to company policy
• Prepare and process patient orders efficiently
• Follow Trulieve policies and procedures
• Work with the leader on duty to enhance customer experience
• Assist customers with product or device issues
• Collaborate with leadership and management to resolve customer issues
• Document customer issues and concerns on customer profiles
• Maintain a clean and well-stocked workstation
• Perform additional tasks assigned by management
• Process online orders, including deliveries, within a two-hour timeframe as needed
• Perform delivery associate duties as needed

• Guide customers through cannabis products, benefits, and potential side effects
• Facilitate customer purchases in compliance with state regulations
• Provide exceptional customer service, empathy, compassion, and product knowledge
• Assist managers and shift supervisors with returns according to company policy
• Prepare and process patient orders promptly and efficiently
• Follow Trulieve policies and procedures
• Work with the leader on duty to enhance customer experience
• Assist customers with product or device issues
• Collaborate with leadership to resolve customer issues
• Document customer issues and concerns in customer profiles
• Maintain a clean and well-stocked workstation
• Perform additional tasks assigned by management
• Perform delivery associate duties as needed, including delivery compliance
• Process online orders, including deliveries, within a two-hour timeframe

• Manage and monitor inbound and outbound authorization work queues
• Receive, review, and process authorization requests and supporting documentation
• Review requests for completeness and identify missing or incomplete information
• Route authorization requests to the appropriate team or department
• Process fax, email, and electronic submissions related to service authorization activities
• Respond to authorization-related inquiries and provide status updates
• Enter and maintain accurate information within authorization and care management systems
• Document actions and maintain required records
• Support administrative and operational workflows related to service authorizations
• Monitor pending requests and assist with follow-up activities
• Maintain productivity, accuracy, and quality standards while managing a high-volume workload
• Assist with special projects, backlog reduction efforts, and operational initiatives

Inbound/Outbound Queue Associate

• Proactively engage patients to support scheduling, issue resolution, and improved access to care
• Interact with patients via telephone, text message, or email to address inquiries, resolve problems, process payments, and educate patients on insurance issues
• Analyze patient concerns, troubleshoot issues, and coordinate with other departments or teams as needed
• Maintain understanding of providers, services, and appointment types to provide accurate patient guidance
• Record patient interactions, issues, and resolutions accurately in medical charts and process-tracking tools
• Follow company policies and HIPAA rules when handling patient communications and sensitive information
• Relay recurring patient feedback and common issues to supervisors to support problem-solving and best practices
• Maintain a professional, courteous, and empathetic demeanor with patients, including upset or frustrated patients
• Conduct targeted outreach when schedules change, clinics have open capacity, or new providers need support filling schedules
• Learn and use multiple technology platforms across communication channels and workflows
• Maintain regular, reliable, and punctual attendance
• Perform other assigned duties

Outbound Engagement Associate

• Guide customers through their cannabis journey by educating them on product benefits and potential side effects
• Provide exceptional customer service, empathy, compassion, and product knowledge
• Facilitate customer purchases in accordance with state regulations
• Provide the TruExperience through elevated patient service standards and behaviors
• Assist managers and shift supervisors with returns according to company policy
• Prepare and process patient orders efficiently
• Follow Trulieve policies and procedures
• Work with the leader on duty to enhance customer experience
• Assist customers with product or device issues
• Collaborate with leadership and management to resolve customer issues
• Document customer issues and concerns in customer profiles
• Maintain a clean and well-stocked workstation
• Perform additional tasks assigned by management
• As needed, perform delivery associate duties, including delivery procedures
• As needed, process online orders, including deliveries, within a two-hour timeframe

• Guide customers through their cannabis journey by educating them on product benefits and potential side effects
• Facilitate customer purchases in accordance with state regulations
• Provide exceptional customer service, empathy, compassion, and product knowledge
• Deliver elevated patient service standards through the TruExperience
• Assist managers and shift supervisors with returns according to company policy
• Prepare and process patient orders in a timely and efficient manner
• Follow Trulieve policies and procedures
• Work with the leader on duty to enhance customer experience
• Assist customers with product or device issues
• Collaborate with leadership and management to resolve customer issues
• Document customer issues and concerns in customer profiles
• Maintain a clean and well-stocked workstation
• Assist with additional team tasks, including delivery associate duties as needed
• Process online orders, including deliveries, within a two-hour timeframe
• Report to the General Manager