Banker

• Demonstrate excellent customer service in accordance with U.S. Bank Core Values
• Serve as the primary Small Business Banking partner for assigned branches and relationships
• Provide comprehensive financial solutions to small businesses with annual revenues between $500K and $2.5 million
• Support two to three branch locations and address complex small-business client needs and opportunities
• Build and deepen client relationships through proactive outreach, structured discovery, consultative selling, and disciplined follow-through
• Translate financial information, cash-flow dynamics, client goals, operating-cycle considerations, and risk indicators into practical guidance and solution recommendations
• Conduct outside prospecting and sales activities to grow revenue and achieve assigned financial targets and growth goals
• Identify client priorities and align products and services with growth, efficiency, and risk objectives
• Recommend business deposits, lending and credit products, treasury management, payment solutions, business credit cards, digital tools, cash-flow tools, and other small-business solutions
• Develop internal and external relationships with branch partners, centers of influence, clients, and business-line partners
• Maintain relationship ownership and coordination through handoff, decision, follow-up, activation, usage, and demonstrated client value
• Share referral outcomes, successful sales and service practices, and insights on newly established small-business relationships with assigned branches
• Maintain strong CRM discipline and responsible banking practices

Small Business Relationship Banker

• Build customer relationships and recommend and sell products and services
• Identify customer needs and offer financial solutions
• Convert transactions, account maintenance, and routine service requests into cross-sell conversations
• Call leads to create sales opportunities
• Visit businesses to offer workplace banking
• Develop referral networks
• Achieve daily key performance metrics while balancing competing priorities
• Learn and perform transactions, manage a cash drawer, and complete bank documentation according to industry and legal standards
• Perform other duties as assigned

Personal Banker

• Build relationships with customers through in-person, appointment-based, and virtual engagement
• Provide counsel by assessing and addressing customers’ banking needs
• Obtain and process customer and account information
• Demonstrate and educate clients on deposit and loan products and services
• Recommend solutions based on customers’ goals and needs
• Conduct proactive outreach and follow-up
• Identify solutions for new and existing clients
• Maintain knowledge of consumer and business banking products and services, including digital products and services
• Greet clients and process basic transactions
• Develop collaborative partnerships with branch team members and partners
• Open new consumer and business accounts
• Complete service requests and submit credit applications
• Educate clients on emerging and self-service digital products and services
• Leverage resources and technologies to optimize client experience and operational accuracy

Relationship Banker

• Build customer relationships and recommend and sell banking products and services
• Identify customer needs and offer financial solutions to support customers’ financial well-being
• Convert transactions, account maintenance, and routine service requests into cross-sell conversations
• Create sales opportunities by calling leads, visiting businesses for workplace banking, and developing referral networks
• Achieve daily key performance metrics while balancing competing priorities
• Process transactions, manage a cash drawer, and complete bank documentation according to industry and legal standards
• Perform other duties as assigned

• Ask personalized questions to convert transactions, account maintenance, and routine service requests into cross-sell conversations
• Create sales opportunities by calling leads, visiting businesses to offer workplace banking, and developing referral networks
• Achieve daily key performance metrics while balancing competing priorities
• Learn and perform transactions, manage a cash drawer, and complete bank documentation according to industry and legal standards
• Build customer relationships and recommend and sell products and services
• Identify customer needs and offer financial solutions
• Perform other job duties as assigned

• Focus on the delivery of credit and a broad range of product/service client solutions to Government and Institutional clients
• Identify, prioritize and develop relationship strategy for high-value retention, expansion clients and acquisition targets
• Deliver knowledgeable advice and solutions, institutionalize client relationships, and optimize revenue opportunities to the Commercial Bank
• Isolate current and emerging client needs and proactively introduce solutions
• Work with relevant business partners in team-based portfolio development and expertise delivery
• Plan and execute quality client/prospect calls
• Manage transaction processes from initial engagement through final close, including structure, pricing, internal approval/compliance processes and documentation
• Exercise credit acumen and pricing discipline
• Complete Relationship Management Process training and credit acumen assessment
• Develop consistent practices learned through the Relationship Management Process and required credit training

Government and Institutional Banker

• Build relationships with customers through in-person, appointment-based, and virtual engagement
• Assess and attend to customers’ banking needs
• Obtain and process customer and account information
• Demonstrate and educate clients on deposit and loan products and services
• Recommend solutions based on customers’ goals and needs
• Conduct proactive outreach and follow-up
• Maintain knowledge of consumer and business banking products, services, digital products, and self-service technologies
• Greet clients and process basic transactions
• Develop collaborative partnerships with branch team members and partners
• Open new consumer and business accounts
• Complete service requests and submit credit applications
• Educate clients on emerging and self-service digital products and services
• Leverage resources and technologies to optimize client experience and operational accuracy

• Engage clients in the lobby and educate them on self-service banking resources
• Assist clients with mobile banking, online banking, and ATM transactions
• Accurately and efficiently process cash transactions
• Conduct in-depth conversations to understand clients’ financial and life priorities
• Connect clients with solutions that meet their financial goals
• Execute the bank’s risk culture and pursue operational excellence
• Build client relationships to meet financial needs
• Partner with experts in small business, lending, and investments
• Manage financial center traffic, appointments, and outbound calls
• Drive the client experience
• Manage cash responsibilities
• Train at one financial center and potentially move to another location within a reasonable commuting distance based on business needs

• Engage clients in the lobby to educate and assist them with transactions through mobile banking, online banking, and ATM self-service resources
• Accurately and efficiently process cash transactions for clients
• Conduct deep conversations to understand clients’ financial and life priorities
• Connect clients to solutions that meet their financial goals
• Execute the bank’s risk culture and strive for operational excellence
• Build relationships with clients to meet financial needs
• Follow established processes and guidelines while adhering to applicable laws and regulations
• Grow business knowledge and network by partnering with experts in small business, lending, and investments
• Manage financial center traffic, appointments, and outbound calls
• Drive the client experience
• Manage cash responsibilities

• Ask personalized questions to convert transactions, account maintenance, and routine service requests into cross-sell conversations
• Create sales opportunities by calling leads, visiting businesses for workplace banking, and developing referral networks
• Achieve daily key performance metrics while balancing competing priorities
• Learn and perform transactions, manage a cash drawer, and complete bank documentation according to industry and legal standards
• Recommend and sell financial products and services
• Identify customer needs and offer financial solutions
• Perform other duties as assigned