Bilingual

• Provide first-level support via chat, phone, and ticket queues
• Perform remote access sessions
• Validate user records
• Provide basic guidance on system access and usability
• Open and manage tickets
• Reset passwords
• Configure authenticators

Bilingual Service Desk Agent, Spanish

• Provide first-level support via chat, phone, and ticket queues
• Perform remote access sessions
• Validate user information
• Provide basic guidance on system access and usability
• Create and manage tickets
• Perform password resets
• Configure authenticators

• Provide first-level support via chat, telephone, and ticket queues
• Perform remote access sessions
• Validate user records
• Provide basic guidance on system access and usability
• Create and manage tickets
• Perform password resets
• Configure authenticators

Service Desk Agent, Bilingual – Spanish

• Enter and update lead and client information in the CRM or case management system
• Process payments over the phone while handling sensitive data securely
• Assist current clients with basic updates, scheduling, and routing needs
• Follow up with warm leads and callbacks
• Conduct initial intake calls and gather relevant case information accurately
• Perform outbound follow-up calls to leads and missed inquiries
• Guide potential clients through the consultation and hiring process
• Schedule consultations with attorneys
• Answer inbound calls from prospective and current clients during after-hours coverage
• Prepare and submit end-of-day reports detailing activity, outcomes, and pending follow-ups
• Coordinate lead handoff and provide updates to the daytime intake team

Bilingual Client Intake Coordinator

• Coordinate the Intake team, ensuring every Qlead is fully collected and logged in CampLegal within 24 hours.
• Oversee deadline compliance and quality standards, reviewing the team's work and correcting deviations promptly.
• Prepare and review actionable pre-consultation notes that equip the consultant with useful data to close the sale: immigration status, documentation, qualifying factors, hardships, and relevant history.
• Identify and propose process improvements, training your team and raising the overall standard of work.
• Collaborate closely with the Client Intake team, providing direction and guidance to ensure consistency across the full journey from Qlead to active client.

Bilingual jobs in Chile

Bilingual Service Desk Agent, Spanish

Bilingual Service Desk Agent, Spanish

Service Desk Agent, Bilingual – Spanish

Bilingual Client Intake Coordinator

Bilingual Intake Coordinator, English-Spanish