Bilingual

• Answer and manage approximately 100 inbound calls per day via ConnectUC
• Schedule patient appointments
• Handle patient callbacks promptly and professionally
• Perform Verification of Benefits (VOB)
• Submit prior authorizations using AthenaHealth EMR
• Provide general front-desk administrative support
• Assist with patient inquiries

Bilingual Medical Front Desk Specialist – Women's Wellness

• Conduct empathetic, thorough client intake interviews in English and Spanish
• Evaluate case viability based on firm criteria and execute new case sign-ups
• Open new legal and insurance claims promptly
• File initial notices and documentation accurately
• Request, track, and follow up on medical records, bills, and treatment records
• Serve as a primary point of contact for clients, provide updates, address inquiries, and maintain client relationships
• Manage daily administrative workflows, update client files, track deadlines, and maintain organized digital records
• Log client interactions, notes, and records accurately in Filevine and non-EMR tools

Bilingual Personal Injury Intake Specialist

• Serve as the primary point of contact via phone and messaging using Spruce
• Manage front-desk communication, address family inquiries, and handle appointment scheduling
• Register and onboard new pediatric patients
• Send and track intake paperwork and consents via DocuSign
• Coordinate pediatric vaccination schedules
• Log vaccine records and administration data accurately into the EHR
• Maintain accurate patient charts in CharmHealth EHR
• Collaborate with practice staff using Google Docs, Google Sheets, and Google Meet

Bilingual Medical Front Desk Specialist – Pediatric Experience Required

• Handle high-volume inbound and outbound phone calls, schedule appointments, manage messages, and deliver exceptional customer care
• Manage daily administrative workflows and maintain accurate patient records
• Organize provider task queues and coordinate provider/staff workflows
• Conduct outbound follow-ups with prospective patients and leads
• Explain practice services and membership models, assist with enrollment, and drive patient acquisition
• Manage appointment confirmations and reschedules in English and Spanish
• Address non-clinical patient questions and confidently ask for appointments
• Assist with membership onboarding, recurring billing, renewals, and retention follow-up
• Track incomplete tasks and monitor outstanding requests
• Identify administrative bottlenecks, investigate root causes, and present actionable solutions
• Refine administrative processes as the practice scales

Bilingual Virtual Medical Receptionist – Admin

• Coordinate the Intake team, ensuring every Qlead is fully collected and logged in CampLegal within 24 hours.
• Oversee deadline compliance and quality standards, reviewing the team's work and correcting deviations promptly.
• Prepare and review actionable pre-consultation notes that equip the consultant with useful data to close the sale: immigration status, documentation, qualifying factors, hardships, and relevant history.
• Identify and propose process improvements, training your team and raising the overall standard of work.
• Collaborate closely with the Client Intake team, providing direction and guidance to ensure consistency across the full journey from Qlead to active client.

Bilingual jobs in Ecuador

Bilingual Medical Front Desk Specialist – Women's Wellness

Bilingual Personal Injury Intake Specialist

Bilingual Medical Front Desk Specialist – Pediatric Experience Required

Bilingual Virtual Medical Receptionist – Admin

Bilingual Intake Coordinator, English-Spanish