Bilingual

• Process inbound and outbound call center phone calls
• Create and process ticket requests, documenting work performed
• Provide remote troubleshooting for customer Building Automation Systems and Facilities
• Provide telephone support and propose troubleshooting using multiple Energy Management System (EMS) interfaces
• Direct on-site third-party personnel supporting the technical troubleshooting process
• Interpret and analyze data from heating, ventilation, air conditioning, refrigeration, and lighting systems
• Monitor installations
• Prepare reports with recommendations for optimizing energy usage, asset efficiency, and troubleshooting

Bilingual Troubleshooting Support – Trainee

• Enter and update lead and client information in the CRM or case management system
• Process payments over the phone while handling sensitive data securely
• Assist current clients with basic updates, scheduling, and routing needs
• Follow up with warm leads and callbacks
• Conduct initial intake calls and gather relevant case information accurately
• Perform outbound follow-up calls to leads and missed inquiries
• Guide potential clients through the consultation and hiring process
• Schedule consultations with attorneys
• Answer inbound calls from prospective and current clients during after-hours coverage
• Prepare and submit end-of-day reports detailing activity, outcomes, and pending follow-ups
• Coordinate lead handoff and provide updates to the daytime intake team

Bilingual Client Intake Coordinator

• Process inbound and outbound call center phone calls
• Create and process ticket requests, documenting work performed
• Provide remote troubleshooting for customer Building Automation Systems and Facilities
• Provide telephone support and troubleshooting using multiple Energy Management System interfaces
• Direct on-site third-party personnel supporting technical troubleshooting
• Interpret and analyze data from HVAC, air conditioning, refrigeration, and lighting systems
• Monitor installations and prepare reports with recommendations for optimizing energy usage, asset efficiency, and troubleshooting

Bilingual Troubleshooting Support

• Coordinate the Intake team, ensuring every Qlead is fully collected and logged in CampLegal within 24 hours.
• Oversee deadline compliance and quality standards, reviewing the team's work and correcting deviations promptly.
• Prepare and review actionable pre-consultation notes that equip the consultant with useful data to close the sale: immigration status, documentation, qualifying factors, hardships, and relevant history.
• Identify and propose process improvements, training your team and raising the overall standard of work.
• Collaborate closely with the Client Intake team, providing direction and guidance to ensure consistency across the full journey from Qlead to active client.

Bilingual Intake Coordinator, English-Spanish

• Answer incoming patient calls and make outbound calls as needed
• Communicate professionally with patients in English and Spanish
• Schedule, reschedule, and confirm patient appointments
• Conduct new patient intake
• Collect and accurately document patient demographics, contact information, insurance information, and other required intake documentation
• Assist patients with general questions and direct inquiries appropriately
• Manage and coordinate patient referrals
• Handle patient forms and routine front desk documentation
• Follow up with patients regarding appointments, referrals, missing information, forms, and administrative needs
• Maintain accurate and organized patient information in the Athena EHR/EMR system
• Support ongoing patients with routine front desk and administrative needs
• Follow established workflows, procedures, and confidentiality standards when handling sensitive patient information
• Coordinate with the in-house team to route patient concerns and administrative needs appropriately
• Provide reliable administrative support to maintain an efficient and positive patient experience

Bilingual jobs in Mexico

Bilingual Troubleshooting Support – Trainee

Bilingual Client Intake Coordinator

Bilingual Troubleshooting Support

Bilingual Intake Coordinator, English-Spanish

Bilingual Patient Intake – Front Desk Coordinator