Business Analyst

• Configure and maintain LMS learning plans, curricula, audiences, assignments, due dates, recurrence settings, and completion requirements
• Upload, configure, test, publish, version, update, and retire approved courses and supporting materials
• Maintain learner profiles, enrollments, assignments, and completion records; research discrepancies and document corrections
• Resolve cases involving access, enrollment, learning assignments, completion records, content functionality, reporting discrepancies, and system use
• Provide support and guidance to learners, customers, instructors, administrators, and internal teams
• Develop and maintain reports, dashboards, and KPIs in Salesforce, LMS platforms, and contracted solutions
• Analyze data trends, risks, gaps, and opportunities and provide actionable insights to leadership and operations
• Support customer, program, compliance, and operational reporting
• Validate, reconcile, and monitor data quality across systems
• Partner with stakeholders to identify business needs, outcomes, requirements, workflows, user stories, process maps, and future-state needs
• Translate business needs into technology recommendations and maintain enhancement documentation
• Support business systems beyond the LMS, including integrations, data flows, testing, issue tracking, and technology changes
• Serve as DWI’s business liaison to APM IT
• Evaluate user experiences, identify inefficient or high-risk processes, and recommend technology, automation, workflow, or documentation improvements
• Support product roadmap planning, solution evaluation, testing, user acceptance, implementation, quality assurance, rollout, and adoption
• Create and maintain system documentation, standard operating procedures, job aids, process maps, data dictionaries, troubleshooting procedures, and knowledge resources
• Handle learner, customer, and organizational data according to confidentiality, privacy, security, access, retention, and appropriate-use requirements
• Escalate suspected privacy, security, data-quality, or unauthorized-access concerns

Explore LMS Product & Solutions Analyst – DWI PSA at Equus Workforce Solutions. Review requirements and application details.

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