Business Analyst

• Serve as a key liaison between business and IT organizations
• Provide technical solutions that meet user needs and improve business performance
• Assist with analysis of business requirements, problem-solving, and troubleshooting as part of a larger project team
• Capture and document clear and concise requirements
• Participate in testing and issue resolution
• Support the implementation validation process
• Facilitate development of procedural documentation and user manuals
• Build trust and credibility with premier advisor practices and key business partners
• Take end-to-end ownership of needs and issues and proactively drive solutions through resolution
• Champion initiatives to increase advisor productivity and adoption of Ameriprise technology
• Develop operational playbooks and documentation and provide subject matter expertise for technology implementations
• Analyze technology trends, recurring support issues, and practice needs to identify challenges and improvement opportunities
• Translate insights into actionable recommendations and scalable solutions
• Provide end-to-end oversight of critical technology incidents
• Coordinate support teams to drive service restoration targets
• Collaborate with technology teams on corrective actions and workarounds
• Establish action plans for recurring issues, including escalation and hand-off to other teams
• Ensure compliance with incident management processes, procedures, and regulatory requirements

Business Systems Analyst – Technology

• Develop breadth and depth of knowledge of ERP and other systems and processes in assigned functional areas and products.
• Recommend and develop business process improvements.
• Analyze cross-functional impacts of business and systems processes.
• Identify and recommend process modifications and enhancements with users.
• Document and model current and improved business processes and associated data.
• Document system knowledge and test planning for projects and initiatives.
• Deliver system knowledge to new and existing users.
• Meet with customers and IT Management to discuss, prioritize, and report on application enhancements.
• Keep customers informed of business analysis work progress.
• Support users by reporting issues, responding timely, engaging IT resources, documenting resolutions, analyzing request patterns, and closing tickets.
• Perform root cause analysis and support process and system improvements.
• Provide system knowledge transfer to super users and help desk support.
• Deliver support within response and resolution service levels.
• Develop proficiency in agile project management principles and processes.
• Manage project aspects including stakeholder status updates, issue tracking, escalation and resolution, and documentation updates.
• Document business requirements and develop user acceptance test objectives, plans, and scripts.
• Execute system and user acceptance tests.
• Plan and estimate business analysis work.
• Monitor adherence to business analysis standards and guidelines.
• Meet project quality, schedule, and cost commitments.

• Serve as a liaison between business and technology teams
• Analyze business requirements and translate them into technology solutions
• Evaluate business processes and define system scope and objectives
• Identify and document system constraints, implications, and consequences of proposed changes
• Analyze impacts and define solution requirements
• Direct business process improvement projects for internal business groups
• Provide recommendations for addressing and resolving business issues
• Analyze business requirements and production specifications for technology application changes
• Formulate system scope and objectives based on user needs and business processes
• Collaborate with stakeholders to align technology enhancements with business needs and operational goals
• Assess and manage risks associated with business objectives and activities in support of PNC's Enterprise Risk Management Framework

Senior Business Systems Analyst

• Perform research and interviews to determine technical business requirements and translate them into specifications for technical projects
• Provide internal technical support and manage web-based services and customer support
• Confirm requirements to ensure they meet stakeholders' needs
• Engage end users and business stakeholders to document and communicate business requirements
• Translate product vision into detailed specifications for the development team
• Present user requirements, functional specifications, technical specifications, and process flow diagrams to the development team
• Perform other duties and responsibilities as assigned

Technical Business Systems Analyst

• Compile, cleanse, and validate business data to ensure accuracy and reliability for reporting and analysis
• Develop and maintain reports, scorecards, and dashboards that provide visibility into business performance and key trends
• Partner with cross-functional stakeholders to understand business needs and translate them into actionable reporting and analytics
• Analyze data and communicate findings in a clear, concise manner to support informed decision-making
• Identify opportunities for process improvements, reporting enhancements, and automation to increase efficiency
• Support analytical initiatives focused on product attributes, vendor performance, chargeback reporting, and operational metrics across the organization

Business Analyst – Sourcing

• Run and monitor pay cycles for multiple Medicaid clients, ensuring timely and accurate payment processing
• Validate pay cycle data to confirm accuracy and compliance with Medicaid regulations
• Research and troubleshoot discrepancies, resolving issues promptly to maintain smooth operations
• Analyze financial and payroll data to identify trends, prevent errors, and improve efficiency
• Collaborate with internal teams and external stakeholders to ensure seamless financial operations
• Maintain detailed documentation and reporting for audit and compliance purposes

Business Analyst – Financial Operations

• Coordinate the day-to-day operation of the Analytics Data Governance program, including governance intake, prioritization, planning, and stakeholder coordination
• Facilitate cross-functional discussions, working groups, and Governance Forum activities
• Gather requirements, drive decisions, identify risks, and advance actions toward resolution
• Identify stalled work, unresolved issues, unclear ownership, and recurring friction; initiate follow-up or escalation
• Support Enterprise Data Platform initiatives through requirements gathering, process design, and cross-functional coordination
• Establish and maintain governance processes, decision frameworks, documentation, and guidance
• Enable decision-making by clarifying decision authority, escalation pathways, and outcomes
• Design and continuously improve governance processes and controls
• Administer and maintain business-facing configurations in the enterprise data governance platform
• Translate governance requirements into scalable platform capabilities and partner with engineering and technical teams on integrations, workflows, and support practices
• Coordinate governance aspects of onboarding domains, data products, and data sources
• Evaluate platform usability and governance needs and recommend improvements
• Monitor governance health through adoption, participation, documentation, workflow, and effectiveness measures
• Analyze governance activity and recurring issues to identify improvement opportunities
• Prepare governance insights, risks, recommendations, and program updates for leadership and Governance Partners
• Lead continuous improvement efforts supporting trusted analytics and emerging AI use cases
• Develop and deliver governance communications, role-based guidance, training, playbooks, and office hours
• Build relationships and shared accountability with Data Owners, Data Stewards, data producers, technical teams, and business stakeholders
• Advise governance partners on processes, decision documentation, governance tools, escalation, and role boundaries
• Assess and support change impacts through communication, training, coaching, and adoption activities

Lead IS Business Analyst – Governance

• Provide organizational and knowledge management support for Foreign Material Exploitation (FME) programs and intelligence product dissemination
• Support dissemination of intelligence products via electronic means
• Manage mission-specific classified websites, portals, SharePoint sites, or similar
• Create, modify, and revoke user permissions for sites, libraries, lists, and documents
• Configure team ownership, member access, guest permissions, channel settings, email permissions, @mentions, and privacy levels
• Develop and maintain documentation for Confluence usage and administration
• Track usage, solicit feedback, and implement select improvements

Business Analyst jobs in Ohio

Business Systems Analyst – Technology