Business Operations

• Identify business processes that can be improved or automated using AI technologies
• Develop AI-powered solutions for reporting, analysis, knowledge management, and operational workflows
• Use Microsoft Copilot, Azure AI, Power BI, and other AI tools to improve productivity and business outcomes
• Analyze sales, forecast, customer, and operational data to identify trends, risks, and growth opportunities
• Design and test AI use cases for forecasting, business reviews, market intelligence, and customer insights
• Create reusable AI prompts, workflows, and best practices scalable across teams
• Present recommendations and proof-of-concept solutions to business leaders
• Partner with business leaders, data analysts, and AI practitioners to improve decision-making, operational efficiency, and employee productivity

Business Operations Intern

• Analyze business, operational, and financial data to identify trends, risks, and opportunities for improvement
• Develop and maintain dashboards, KPI reporting, and performance metrics
• Monitor business performance and provide insights for strategic planning, forecasting, and resource management
• Identify and implement process improvement initiatives to enhance operational efficiency and service delivery
• Support business planning, budgeting, workforce planning, and organizational transformation initiatives
• Ensure data accuracy and develop reporting solutions for operational, financial, and project performance visibility
• Collaborate with cross-functional stakeholders to gather requirements, drive operational initiatives, and support business objectives
• Prepare and present actionable insights, recommendations, and executive-level reports to leadership teams

Business Operations Analyst

• Develop process-driven solutions that drive measurable results
• Work closely with customers to understand their business needs, challenges, and opportunities
• Align processes to technology to design, develop, and deploy custom solutions
• Analyze current business processes and identify bottlenecks, inefficiencies, and opportunities for incremental improvement
• Recommend process changes, new technologies, and organizational changes to improve efficiency, reduce costs, and enhance business performance
• Develop a large-scale strategic vision and ensure new business processes align with it
• Manage sales processes beyond day-to-day procurement
• Maintain strong customer relationships and secure stakeholder alignment on recommended solutions
• Collaborate with customers, project managers, technical teams, consultants, architects, and subject matter experts
• Solve complex business transformation challenges through technology

Associate Partner – Business Process Consulting

• Develop process-driven solutions that produce measurable customer results
• Understand customers’ business needs, challenges, and opportunities
• Align processes to technology to design, develop, and deploy custom solutions
• Analyze current business processes and identify bottlenecks, inefficiencies, and improvement opportunities
• Recommend process changes, technologies, and organizational changes to improve efficiency, reduce costs, and business performance
• Develop a large-scale strategic vision and align new business processes with it
• Manage sales processes beyond day-to-day procurement
• Maintain strong customer relationships and stakeholder alignment
• Collaborate with customers, project managers, technical teams, consultants, architects, and subject matter experts
• Solve complex business transformation challenges through technology

• Serve as Underwriting and Portfolio Health Subject-Matter Expert (SME)
• Oversee portfolio health through policy reviews, eligibility assessments, cancellations, non-renewals, rescissions, and compliance-related decisions
• Mentor Policy Servicing Clerk team members
• Provide guidance and escalation support for Policy Servicing Clerks
• Collaborate with other departments to develop and deploy Portfolio Health initiatives
• Ensure compliance with regulations related to underwriting action and communication
• Define process vision, guiding principles, strategy, future state design, and success metrics for Portfolio Health verticals
• Design, document, and implement end-to-end processes, including scope definition, workflows, process maps, and operating standards
• Ensure consistent application of standards across regions, functions, and teams
• Establish KPIs and monitoring frameworks
• Collaborate across teams to implement process enhancements and resolve cross-functional conflicts
• Maintain a strategic improvement roadmap and prioritize initiatives
• Monitor implementation of changes
• Ensure job aids and process documentation remain accurate and up to date
• Serve as an escalation point and decision authority for process design
• Champion a continuous improvement culture

Senior Business Process Owner, Portfolio Health

• Partner with the VP of Business Applications and VP of Digital Employee Experience on strategic priorities
• Translate IT strategy across both portfolios into actionable roadmaps, plans, and organizational commitments
• Advise VP leaders on organizational decisions, planning trade-offs, and priority setting
• Identify alignment, synergy, and shared execution opportunities across both organizations
• Represent VP leadership interests in cross-functional forums, planning sessions, and executive reviews
• Own the operating cadence, including leadership rhythms, QBRs, strategic planning cycles, and technology reviews
• Drive accountability for commitments, deliverables, and milestones across both leadership teams
• Identify and resolve operational blockers and maintain visibility into initiative portfolios, risks, dependencies, and progress
• Improve operational processes spanning the two IT organizations
• Synthesize complex information into leadership decisions and recommendations
• Develop executive presentations, strategic briefings, and business updates
• Translate technical and operational content into narratives for business and executive audiences
• Prepare both VP leaders for high-stakes meetings, technology reviews, and partner forums
• Manage strategic communications to internal teams and business partners
• Coordinate budget planning, forecasting, expense management, headcount, resource allocation, and workforce planning with Finance and HR
• Support resource prioritization decisions and flag material budget or resource variances
• Oversee KPI tracking, reporting, dashboards, and scorecards across both portfolios
• Identify performance trends, risks, and opportunities and drive consistent reporting practices
• Bridge Business Applications, Digital Employee Experience, Infrastructure, Cybersecurity, and Enterprise Architecture
• Build relationships with Finance, HR, Supply Chain, and Operations
• Facilitate alignment across shared IT priorities, service commitments, and technology roadmaps
• Support organizational health, communication, engagement, inclusion, and continuous improvement
• Lead or co-lead high-priority special projects, transformation initiatives, and strategic workstreams from scoping through delivery

Chief of Staff, IT Business Systems – Digital Employee Experience

• Support processing the local event contract backlog
• Enter contract details into Optimus and track legal documentation
• Enter guest lists, table assignments, and bidder paddle information into Greater Giving
• Pull event-related reports and organize data to monitor progress and outcomes
• Conduct weekly data quality checks in Givergy, Luminate, Salesforce, and Tableau
• Enter event-related documentation and invoices into Salesforce
• Assist with preparing Letters of Agreement, Attachment A benefits, and internal proposals
• Collaborate with regional leads to design graphics for event materials
• Update and create standard operating procedures with department leads
• Maintain and update SharePoint resources and documentation
• Create short training videos for onboarding and process education
• Prepare printed materials, thank-you cards, and donation receipts
• Support agendas and materials for operations meetings, departmental meetings, and training sessions

Intern, Regional Business Operations

• Extract, clean, reconcile, and validate operational, asset, and ticketing datasets, primarily from ServiceNow
• Build and maintain advanced Excel workbooks with pivot tables, lookup functions, data validation rules, and summary dashboards
• Query ServiceNow tables, monitor operational queues, track change requests, and validate configuration/service management data integrity
• Perform root-cause analysis on data discrepancies and implement quality-control checks
• Partner with technical leads, service owners, and client stakeholders to document business workflows and IT operating procedures
• Create process flowcharts, swimlane diagrams, and architecture/data flow representations using Microsoft Visio
• Assist in defining business rules, approval hierarchies, and user requirements for ServiceNow workflow automations and catalog items
• Evaluate operational bottlenecks and recommend process improvements
• Support project managers and program leadership with coordination, schedule tracking, action-item logs, and risk/issue tracking
• Administer SharePoint sites and document repositories, including folders, metadata, permissions, versioning, and deliverable review cycles
• Coordinate technical SME inputs and track milestones and contractual deliverables
• Facilitate recurring operational meetings, capture minutes, and drive follow-up actions
• Translate technical data, project health metrics, and workflow updates into executive-ready PowerPoint presentations
• Prepare weekly, monthly, and ad-hoc status briefing decks for program leadership and state/government client executives
• Create standardized deliverable templates, one-pagers, and visual dashboards

Program Analyst, Business Operations

• Model complex business, operational, and technical workflows
• Develop current-state ("as-is") and future-state ("to-be") process maps using BPMN 2.0 and UML
• Conduct root-cause analysis, value-stream mapping, and gap analyses
• Identify bottlenecks, redundancies, and manual friction points
• Re-engineer processes to maximize efficiency, consistency, and compliance
• Lead discovery workshops, interviews, and working groups with technical leads, program managers, system architects, and executive stakeholders
• Capture operational requirements and dependencies
• Establish performance baselines, KPIs, and target metrics
• Track continuous process improvement over time
• Author, standardize, and maintain SOPs, process charters, playbooks, work instructions, and policy alignment documentation
• Collaborate with organizational change management teams on implementation plans, training materials, and communication strategies
• Partner with enterprise architects and software development teams to translate optimized processes into functional system requirements, automation workflows, or enterprise software updates

Business Process Engineer

• Develop and execute the global business systems strategy and roadmap for the company’s core applications globally
• Lead a team of business systems analysts, architects, administrators, and technical leads
• Partner with executive and business leaders to identify technology opportunities and process improvements
• Oversee the implementation, enhancement, integration, and support of enterprise applications
• Manage global business systems projects, priorities, budgets, and resources
• Establish governance, standards, and best practices for enterprise systems
• Drive adoption of automation, analytics, AI, and digital transformation initiatives
• Ensure system reliability, scalability, security, and compliance
• Manage relationships with software vendors, implementation partners, and service providers
• Develop KPIs and performance metrics to measure business value and operational effectiveness
• Lead change management, communication, and user adoption efforts for strategic initiatives
• Establish priorities and roadmaps for enterprise business systems
• Approve business system enhancements, integrations, and technology solutions
• Make resource allocation and staffing decisions within approved budgets
• Determine governance standards, support models, and operational processes
• Recommend enterprise application investments and modernization strategies
• Influence business process transformation and digital innovation initiatives
• Escalate significant financial, security, compliance, or enterprise architecture risks as appropriate
• Serve as the primary leader and decision-maker for the organization’s global business systems portfolio

Business Operations jobs in Texas

Business Operations Intern

Business Operations Analyst

Associate Partner – Business Process Consulting

Associate Partner – Business Process Consulting

Senior Business Process Owner, Portfolio Health

Chief of Staff, IT Business Systems – Digital Employee Experience

Intern, Regional Business Operations

Program Analyst, Business Operations

Business Process Engineer

Senior Manager – Global Business Systems