Call Center Representative

• Assist drivers with emergency roadside assistance
• Assist drivers in locating suitable repair locations
• Provide accurate documentation on all maintenance and repair events
• Verify that repair and maintenance work is necessary and done at a fair price
• Review and authorize repairs for fleet vehicles as necessary
• Document instances where cost savings are realized
• Ensure the appropriate preventative maintenance schedule is followed
• Maintain monthly metrics at or above established goals
• Complete transactions accurately while providing a high level of quality service
• Perform all other duties and special projects as assigned

Call Center Technician

• Perform assigned front-line, day-to-day work
• Provide training on department tasks to new hires, cross trainees, and existing team members requiring additional support
• Coordinate completion of cross-training through communication and scheduling with designated trainees
• Provide subject matter expertise to support continuous improvement projects
• Support leads and supervisors in diagnosing and improving team member performance
• Conduct continued training for new employees after introductory training is completed
• Contribute to department workflow while performing critical front-line work

Pharmacy Technician, Call Center Operations Trainer

• Provide general customer service for warranty plans, claims, credits, sales, and product registration
• Formulate business decisions based on information provided during calls
• Accurately document information within multiple database systems
• Adhere to KPIs defined by the leadership team and meet departmental expectations and quality assurance standards
• Back up the Outbound Contact Center Team by closing extended warranty sales with progressive calling
• Perform other duties as assigned

• Greet patients and respond to inquiries by phone
• Review and manage recall appointments and no-show/cancellation reports
• Route phone calls and answering-service messages appropriately
• Register new and existing patients and activate patient files
• Collect and record copayments
• Provide financial support for claim and billing inquiries
• Verify insurance eligibility and communicate benefit limitations
• Schedule patient appointments and follow-up visits
• Document patient encounters accurately and in detail
• Support patients and medical staff as needed
• Collaborate with clinical colleagues, management, and staff to ensure efficient practice operations
• Comply with SOPs, HIPAA, OSHA, and practice policies
• Participate in team meetings and quality improvement initiatives
• Uphold the organization’s mission, values, ethical standards, and professionalism
• Perform other duties as assigned

Patient Scheduler – Call Center

• Deliver the highest level of customer service experience
• Speak to Medicare/Medicaid eligibility recipients about healthcare coverages, options, and eligibility
• Assist consumers with account creation and account management
• Reset passwords
• Answer customer calls
• Upload documents while answering calls from consumers
• Engage with customers over the phone and reply to online chat inquiries
• Update bill and payment preferences
• Describe benefits and coverages to customers
• Work in rapidly changing environments and be available for special projects as needed

Call Center Representative jobs in New Jersey

Call Center Technician

Pharmacy Technician, Call Center Operations Trainer