Client Services Representative

• Review resumes and screen applicants against recruitment priorities
• Use AI screening tools and verify screening results
• Conduct phone pre-screens and maintain applicant records
• Book suitable applicants for interviews and provide screening notes
• Monitor CRM for participant reports and download relevant case notes
• Generate and review draft participant reports using the client's AI reporting agent
• Check reports for accuracy, consistency, goal alignment, supporting evidence and missing information
• Refer unclear information to Team Leaders and maintain report status records
• Provide primary phone coverage from 4:00 pm to 7:00 pm on rostered days and agreed weekend shifts
• Respond to participants, families and staff regarding enquiries and roster changes
• Make roster adjustments within approved procedures and delegated authority
• Record calls, actions and follow-up; escalate urgent matters and safety concerns
• Provide clear handovers and follow documented procedures
• Participate in team chats and meetings with local colleagues

Explore Recruitment & Client Support Virtual Assistant – NDIS, Aged Care at Outsourced Staff. Review requirements and application details.

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