Collection Specialist

• Handle inbound and outbound collection calls to resolve past due accounts
• Build and maintain positive relationships with key clients
• Collaborate with Customer Success, Finance, and Operations to resolve delinquent accounts
• Apply defined collection strategies to improve key metrics and minimize financial losses
• Negotiate payment arrangements with customers to rectify overdue balances
• Research and address customer inquiries related to billing, payments, and disputes
• Ensure customer credits and deductions are applied correctly
• Recommend action for delinquent accounts, including shut-offs or closures
• Assist in securing financial guarantees such as bonds or deposits
• Provide documentation to outside collection and bond agencies
• Maintain accurate and current credit files and records
• Perform account reconciliations and ensure records are accurate

Credit and Collection Specialist

• Make initial contact with delinquent customers to set up payment arrangements or settlements
• Manage outbound and inbound calls to resolve delinquent non-real-estate accounts and determine reasons for delinquency
• Process, distribute, and post consumer loan payments
• Complete file maintenance on consumer loans
• Process telephone payments to the corporate office for reconciliation
• Counsel customers regarding financial obligations and offer suggestions and alternatives
• Log accurate account-status notes and collection efforts in the bank’s system of record
• Work outside typical 8–5 hours when required for collection efforts
• Ensure departmental documents and activities comply with applicable laws, regulations, policies, and procedures
• Complete required compliance training
• Perform other assigned duties

Collection Specialist I

• Collect bagged trash and cardboard recycling from apartment doorsteps
• Transport collected materials to the on-site compactor using an open-bed pickup truck or tow vehicle with utility trailer
• Service one or more nearby apartment communities within the same local area
• Walk apartment communities, climb stairs, and work outdoors
• Use the mobile app to check in, track work, and take photos when needed
• Maintain clean, safe, and welcoming apartment communities
• Work evening shifts without long-distance driving, bulk item collection, or off-site dumping

Part-Time Doorstep Trash Collection Specialist

• Collect bagged trash and cardboard recycling from apartment doorsteps
• Transport collected materials to the on-site compactor using an open-bed pickup truck or tow vehicle with utility trailer
• Service one or more nearby apartment communities during each shift
• Walk apartment communities, climb stairs, and work outdoors
• Use the mobile app to check in, track work, and take photos when needed
• Maintain clean, safe, and welcoming apartment communities
• Work Friday through Sunday evenings, typically starting after 7:00 or 8:00 PM

Part-time Doorstep Trash Collection Specialist

• Collect bagged trash and cardboard recycling from apartment doorsteps
• Transport collected materials to the on-site compactor using an open-bed pickup truck or tow vehicle with utility trailer
• Service one or more nearby apartment communities within the same local area
• Walk apartment communities, climb stairs, and work outdoors
• Use the mobile app to check in, track work, and take photos when needed
• Keep apartment communities clean, safe, and welcoming
• Avoid long-distance driving, bulk item collection, and off-site dumping

• Conduct monthly Accounts Receivable reviews for each National Account and present findings to RCCM, Region Controller, and National Account Manager.
• Drive and directly support collection activities, investigate past-due items and non-payment root causes, and follow up on corrective actions.
• Oversee monthly revenue recognition and ensure National Accounts are billed according to established release criteria.
• Partner with SSC Billers/Supervisor to minimize NQR backlogs and Maintenance billing blocks.
• Manage daily HighRadius worklists and document collection efforts, communications, payment commitments, disputes, escalations, and account notes.
• Prepare, validate, and submit customer account write-off packages and maintain records.
• Review and compile vendor invoice documentation, verify coding and approvals, and submit invoice packages to Accounts Payable.
• Prepare and distribute monthly collections dashboard, key account aging, and spares aging reports with KPIs and collection metrics.
• Manage third-party billing submissions and systems including Service Channel, Arriba, Verisae, PayModeX, and OB10.
• Develop monthly billing controls, update SAP customer notes, and follow up to ensure billing and payment processing.
• Ensure proper application of National Account payments and perform account reconciliations.
• Streamline annual National Account escalation according to contractual maintenance and billing terms.
• Help maintain a professional National Account collection infrastructure aligned with KONE policies and procedures.
• Evaluate and interact with third-party collections, bankruptcy, bonding, liens, internal legal teams, and external attorneys.
• Assess the creditworthiness of potential new National Account customers using D&B reporting and payment history.
• Perform other duties as assigned.

Key Accounts Credit Collection Specialist

• Collect bagged trash and cardboard recycling from apartment doorsteps
• Transport collected materials to the on-site compactor using an open-bed pickup truck or tow vehicle with utility trailer
• Service one or more nearby apartment communities within the same local area
• Walk apartment communities, climb stairs, and work outdoors
• Use the mobile app to check in, track work, and take photos when needed
• Help keep apartment communities clean, safe, and welcoming

• Make daily collection calls to delinquent borrowers
• Write letters and/or send emails to obtain borrowers’ current financial situation
• Determine appropriate remedies to bring accounts current
• Review loan portfolios for past due accounts and other problems
• Document customer conversations and repayment plans
• Gather and review customer financial information
• Consider deferments to bring customers current
• Prepare loan modification requests and present them to the Special Assets Manager for approval
• Process ACH payments using the Busey website as appropriate
• Meet or exceed collection goals and objectives
• Prepare and review various reports
• Work with attorneys and other outside professionals as needed

Retail Mortgage Collection Specialist

• Collect bagged trash and cardboard recycling from apartment doorsteps
• Transport collected materials to the on-site compactor using an open-bed pickup truck or tow vehicle with utility trailer
• Service one or more nearby apartment communities during each shift
• Walk apartment communities, climb stairs, and work outdoors
• Use the mobile app to check in, track work, and take photos when needed
• Maintain clean, safe, and welcoming apartment communities
• Work evening service routes without long-distance driving, bulk item collection, or off-site dumping

• Manage an assigned portfolio of out-of-school student accounts to secure timely payments and reduce receivable balances
• Research and verify account data and collaborate with departments to ensure account accuracy
• Handle inbound calls, make outbound calls and send emails to cure accounts
• Negotiate mutually acceptable repayment terms with students
• Manage collection workflows to recover past-due balances and reduce delinquencies
• Apply FDCPA, CFPB, UDAAP, student loan servicing, credit and finance laws, audit controls and SOPs
• Meet department goals, collection metrics and service-level agreements
• Maintain an annual quality-assurance accuracy rating of at least 95%
• Build collaborative relationships with stakeholders and other departments
• Support User Acceptance Testing, business-needs testing and documentation
• Participate in team meetings, special projects and assigned duties
• Identify opportunities for continuous improvement, automation, system enhancements and cost reduction
• Complete required training and share best practices with peers