Collections

• Initiate collection calls daily
• Arrange payments of outstanding balances
• Set up payment plans for parties unable to repay their debt in full
• Send correspondence regarding delinquent accounts
• Provide daily/weekly updates to management
• Contact health insurance carriers
• Manage a large volume of patient accounts per week
• Coordinate with the legal department on skip tracing, asset location, and garnishments
• Use, protect, and disclose patients’ protected health information only in accordance with HIPAA standards
• Limit viewing of PHI to the absolute minimum necessary to perform assigned duties
• Perform other duties as assigned

Collections Representative

• Handle follow-up work on Self Pay account balances
• Handle a large volume of inbound calls generated by an auto-dialer
• Secure payment and attempt to collect full payment from patients or guarantors
• Establish payment arrangements and document terms in the billing system
• Handle customer inquiries, disputes and complaints
• Escalate issues to a supervisor or higher management
• Obtain insurance, demographic and guarantor information
• Update patient profiles and bill third-party payers as appropriate
• Perform other assigned job duties

Self Pay Collections Specialist

• Supervise blood collection staff, including training and performance
• Drive for results while serving staff and donors with a high level of respect for customer service
• Personally connect with donors, listen to their stories, and help them understand the value of their donation
• Contribute to a friendly and fun environment
• Collaborate with co-workers to keep donors returning
• Set up and tear down equipment for mobile blood drives
• Work variable schedules including early mornings, late nights, weekends, and holidays

Blood Collections Supervisor

• Review, analyze, and coordinate enforcement of the bank’s interest in repossessions, foreclosures, and bankruptcies
• Coordinate and oversee outside collateral inspections, including monitoring floor plans
• Interact with internal and external customers regarding collection situations
• Inspect and preserve the bank’s collateral
• Review, research, and resolve consumer credit bureau disputes with timely communication to credit reporting agencies
• Monitor, complete, and maintain required paperwork, reports, files, and tracking systems
• Perform other duties as assigned

Recovery and Collections Specialist

• Manage complex accounts specializing in Foreclosure, Bankruptcy, REO/Property Preservation, Repossession, Remarketing, Legal Liaison or Post Charge Off Collections
• Initiate contact with delinquent consumer borrowers and assess repayment prospects
• Arrange repayment schedules and solutions including Loan Workout, Alternative Lending, Consumer Credit Counseling Services, Reages or Extensions
• Contact customers’ attorneys and Bankruptcy trustees
• Investigate and conduct skip tracing
• Submit recommendations for account placement with third-party collection agencies, attorneys, brokers and property preservation firms
• Contact borrowers across consumer, mortgage, deposit overdraft and business banking accounts
• Contact business partners and vendors to ensure service levels meet agreements
• Participate in loss prevention and protect M&T’s interests in loan collateral while containing costs
• Review collateral condition, establish asset value, negotiate sales and conclude transactions with limited oversight
• Monitor business and market trends
• Adhere to compliance and operational risk controls and maintain internal control standards
• Implement internal and external audit points and address applicable regulatory issues
• Promote an environment supporting belonging and reflecting the M&T Bank brand
• Complete other related duties as assigned
• Work under general supervision with autonomy when performing skip-trace
• Exercise authority to waive late fees within guidelines

Collections jobs in New York

Collections Representative

Self Pay Collections Specialist

Blood Collections Supervisor

Recovery and Collections Specialist

Bankruptcy Collections Specialist III