Collections

• Visit delinquent mortgage borrowers at their homes to collect payments or negotiate payment arrangements
• Help borrowers remain in their homes and prevent foreclosure
• Conduct in-person site visits
• Verify property occupancy
• Maintain required signage and take property photos when necessary
• Secure immediate payments
• Set up future payment schedules and structure recovery options for past-due mortgages
• Maintain communication with borrowers after payment to help prevent future delinquency
• Coordinate and communicate with the internal collections department
• Manage daily routes
• Log customer disputes and track account statuses
• Coordinate updates with the internal office team
• Meet or exceed monthly performance and monetary collection goals
• Spend most of the day driving throughout the greater Houston area and having in-person conversations with borrowers experiencing financial stress

External Collections Specialist

• Follow established guidelines and contact groups to collect past due insurance premiums and/or past due health insurance claims
• Research the validity of past due and/or disputed debt
• Generate demand letters
• Prepare reports reflecting the status of credit and collection activities for management review
• Perform complex collection activities related to past due health insurance premiums and/or past due health insurance claims

Senior Credit & Collections Specialist

• Make outbound and inbound calls
• Collect on accounts that are past due
• Provide top-tier support and service to customers
• Complete five weeks of mandatory full-time virtual training, Monday-Friday, 8:30AM-5:00PM
• Work full-time weekday shifts between 6:00AM-8:00PM
• Work required Saturdays from 6:30AM-3:00PM
• Complete a 10-minute Virtual Introduction after submitting the application

Collections Representative

• Handle a high volume of correspondence to clients
• Update relevant client status information in the firm database
• Conduct comprehensive accounts receivable portfolio reviews by assigned partner
• Complete ad-hoc accounts receivable assignments and projects as needed
• Communicate regularly with lawyers regarding collection efforts and past-due account status
• Work with lawyers and administrative staff to collect past-due accounts effectively and timely
• Communicate directly with clients to obtain payment status and resolve issues
• Collaborate with partners, lawyers, secretaries, and billing teams regarding payment of past-due accounts
• Audit progress issues and problems and advise managerial staff
• Analyze partner portfolios and internal financial reports by partner, office, and client
• Review and reconcile posted client payments, deductions, and application issues daily
• Enter updated payment-related information into systems

Collections Specialist

• Partner with attorneys on collection efforts while maintaining client relationships
• Contact clients regarding past due accounts until payment is received
• Document client activity/communications
• Monitor accounts receivable for disputed line items
• Prepare and submit appeals to clients, ensuring all appeals are responded to by client deadlines
• Work with billing coordinators to ensure bills are sent according to client requirements
• Review and track appeals, respond to appeals, and make recommendations for how to improve the appeals process
• Communicate with attorneys, paralegals, secretaries, clients, and staff to ensure that the appeals process runs efficiently and effectively
• Assist the Billing team as needed
• Perform other duties as assigned

Collections Coordinator

• Make daily collection calls using the lockout report
• Write detailed notes on collection calls and enter them into the collection screen in Smart Trac
• Review past-due clients for reinstall and send approvals to Customer Service Representatives for installation setup
• Review client logs to determine whether a lockout credit should be assessed
• Review tow bills and service site notes to determine whether a tow bill should be credited
• Conduct special billing investigations involving difficult problems
• Make determinations and resolve billing disputes
• Handle difficult credit and collection problems referred by Customer Service Representatives
• Monitor customer account balances and initiate collection procedures
• Ensure credit collection policies are consistent with sound business and financial policies and comply with city, state, and federal rules and regulations
• Coordinate and record field collection activities of Customer Service Representatives and Service Centers
• Handle correspondence and claims related to bankruptcies and estates
• Coordinate refund acknowledgements, customer notifications, and account reconciliations
• Coordinate office and field collection procedures
• Analyze field collection reports to determine further collection steps
• Compile data for transferring accounts to a collection agency
• Assist with monthly information for delinquent account collection and bad debt write-off reports
• Coordinate and liaise with vendors and collection agencies regarding collection bill receivables

Collections jobs in Texas

External Collections Specialist

Senior Credit & Collections Specialist

Collections Representative

Collections Specialist

Collections Coordinator

Credit Collections Assistant