Counselor

• Provide direct clinical care with moderate supervision
• Provide consultation and develop and maintain positive relationships with church leaders
• Ensure legal, ethical and policy compliance
• Identify and develop community resources
• Maintain continued professional development
• Protect and ensure client confidentiality
• Develop and fulfill a whole area service plan, including travel to outlying areas and overnight travel as needed
• Work evenings, weekends and holidays as required

• Provide short-term therapeutic counselling through in-person and virtual modalities
• Provide short-term counselling to couples and families, including parents and children
• Conduct assessments and develop appropriate counselling goals and service plans
• Support clients with communication, family conflict, parenting challenges, relationship stress, and related issues
• Provide trauma-informed, strengths-based, and culturally responsive counselling
• Make referrals to internal and external services as needed
• Maintain accurate, timely, and confidential client case notes and records
• Participate in clinical supervision, case consultation, and team meetings
• Maintain service data for reporting, evaluation, and program improvement
• Liaise and collaborate with community partners and other service providers
• Provide support letters or service confirmation letters where appropriate
• Contribute to program development, evaluation, and continuous improvement

Family Counsellor

• Provide assessment, ongoing treatment, and management of biopsychosocial aspects of health and well-being for identified patients
• Participate in the development, implementation, monitoring, and evaluation of programs for the TVFHT patient population
• Collaborate with an inter-professional healthcare provider team
• Assist with health promotion, disease prevention, and chronic disease management across patients’ lifespans
• Initially work in St. Thomas, Ontario
• Monitor and evaluate service delivery for individual clients, communities, and populations using mental health and addictions measurement tools and technology
• Provide in-person and virtual care

Mental Health Counsellor – Full-Time, Ongoing Contract

• Advise and arrange travel for corporate business customers, including individuals and groups
• Arrange and book domestic and international business travel for air, road, rail, and accommodations
• Use Global Distribution Systems including Sabre, Apollo, Amadeus, and/or Galileo
• Communicate with customers by telephone, messaging/chat, email, and/or back-office systems
• Provide proactive travel advice and sell additional services while adhering to company travel policies
• Work independently and collaboratively to meet business and account-specific goals, including customer satisfaction, call adherence, and service metrics
• Provide high-touch travel service for top Amex GBT clients from a home-based work environment

Specialized Travel Counselor – VIP

• Perform assessments and treatment planning and provide direct service in collaboration with the interdisciplinary team
• Support clients detoxing in their homes or similar community settings
• Provide individual and group counselling for substance use
• Monitor withdrawal symptoms and assist clients with symptom management
• Use crisis intervention strategies and educate clients on relapse prevention, community withdrawal management, treatment referrals, self-care, and family support
• Liaise with referring primary care providers and other agencies
• Provide health promotion and prevention information and strategies
• Advocate for clients’ civil and legal rights
• Partner with ethno-racial communities and organizations to ensure culturally appropriate services
• Help clients identify, build, and maintain natural support systems
• Connect clients with services, supports, and community resources
• Facilitate access to and coordination of services
• Create and implement trauma-informed day/evening programming
• Assist in planning, implementing, and evaluating programs and services
• Support quality improvement and continuous improvement of client care
• Participate in meetings and coordinate trauma-informed services with management and team members
• Evaluate client goals and satisfaction; maintain client records and collect service data
• Report accidents, injuries, occurrences, and provide required reports
• Manage program-related funds according to directives
• Maintain relationships with professional networks and service providers
• Represent the agency’s mission, values, and philosophy in the community
• Train and mentor students, new staff, and volunteers
• Perform other duties as assigned

Mental Health & Addictions Outreach Counsellor

• Provide online clinical services to youth and young adults with, and affected by, mental health and substance use concerns
• Assess clients, determine referral needs, and provide online individual counselling, group and family interventions, and education
• Liaise with community resources and collaborate with community service providers and related disciplines
• Formulate and implement treatment plans and provide case consultation and follow-up support with the interdisciplinary team
• Provide therapeutic clinical counselling to clients, families, and groups
• Conduct comprehensive psychosocial assessments online or by phone
• Provide brief intervention, crisis intervention, psychotherapy, family work, education, and support using varied theoretical models
• Apply trauma-informed and culturally safe care principles
• Assess client needs, develop care options, facilitate community-service utilization, and provide referrals
• Deliver, develop, and coordinate online group intervention services
• Maintain clinical records and data in accordance with established standards and the Freedom of Information Act
• Participate in committees, case conferences, practice evaluation, quality improvement, and solution development
• Develop psychoeducational resources and coordinate seminars
• Support staff and physician education and training related to mental health and addiction
• Provide teaching and supervision to student interns
• Participate in the ongoing development and evaluation of Foundry Virtual Care services
• Report to the Clinical Coordinator, Virtual Clinic Services

Youth Mental Health and Substance Use Counsellor – Virtual Care

• Maintain active monitoring of emerging trends affecting insurance, financial services, artificial intelligence, customer experience, and new business models
• Analyze the potential impact of trends on iA’s operations and strategy
• Identify, define, and structure high-potential innovation initiatives
• Design and support proof-of-concept, proof-of-value, and pilot projects
• Evaluate initiatives based on business value, feasibility, and scalability potential
• Measure outcomes and document lessons learned
• Act as a strategic advisor to managers and teams
• Co-facilitate ideation, design thinking, and problem-discovery workshops
• Support business units in developing business cases and innovation roadmaps
• Facilitate the adoption of developed solutions
• Develop and maintain a network of external partners
• Evaluate potential solutions and partners based on strategic priorities
• Represent iA at innovation-related events
• Contribute to fostering a culture of innovation and continuous learning
• Participate in the evolution of methods, processes, and performance indicators for the Innovation function
• Contribute to innovation portfolio governance and the measurement of value created

Counselor jobs in Canada