Counselor

• Collect on loans that are 30 days or more past due
• Contact delinquent borrowers to reestablish payment patterns and reduce default progression
• Negotiate and restructure repayment arrangements to cure delinquencies and avoid foreclosure
• Review, negotiate, approve, calculate, establish, and monitor short-term repayment plans
• Follow federal, state, investor, and insurer requirements governing collections and borrower communications
• Collaborate with internal departments, external partners, and investor representatives
• Complete investor tasks, provide updates, participate in conference calls, and support portfolio performance reviews
• Maintain knowledge of loss mitigation programs and default operations
• Assist borrowers with financial packages and documentation
• Educate borrowers about delinquency, foreclosure, credit reporting, and bankruptcy consequences
• Maintain accurate servicing-system records, notes, codes, default holds, and status updates
• Establish one-time and recurring payment drafts
• Review and validate payment posting or reversal requests
• Monitor and process suspense-account queues
• Manage departmental email inboxes and respond to inquiries
• Conduct outbound and inbound borrower calls using manual and automated dialer systems
• Secure and follow up on promises to pay
• Perform skip tracing to update borrower contact information
• Generate, review, and act on quality-control reports and task lists
• Provide backup support during high-volume periods or staffing shortages
• Participate in training, departmental meetings, audits, quality-control initiatives, special projects, and cross-functional support

Senior Loan Mortgage Counselor

• Provide advanced, client-centered therapeutic services
• Perform assessments and treatment planning
• Provide direct services and person-centered services
• Manage client risk and safety
• Serve as a consultant and mentor to Bachelor’s Level Direct Care employees and Behavioral Technicians
• Ensure services are provided and documented in compliance with applicable laws, regulations, LCI standards, and division standards
• Serve as a lead position in the provision of direct care

Team Leader, Licensed Counselor – Co-Responder

• Provide education and guidance to DaVita patients about health insurance and implications of different insurance options
• Help patients make informed employment and insurance decisions
• Conduct patient insurance education within established compliance parameters
• Identify and communicate opportunities to improve patients’ insurance status and reduce financial risk
• Help patients find or secure insurance coverage and financial assistance programs
• Provide customer service across multiple DaVita Dialysis facilities
• Complete insurance assessments and evaluations and document patient education sessions
• Liaise between patients, facility teammates, billing office, and corporate office to resolve insurance issues
• Build and maintain relationships with field partners to ensure seamless patient support
• Work with supervisor/manager to meet objectives, deadlines, and reporting requirements
• Provide monthly reporting and analysis on patient education and advocacy metrics
• Participate in monthly operations reviews
• Identify process improvement opportunities
• Attend team meetings, phone conferences, and trainings
• Assist with onboarding and training new teammates as needed

Insurance Counselor I, ROPS

• Collect on loans that are 30 days or more past due
• Proactively contact delinquent borrowers to reestablish payment patterns and reduce default progression
• Negotiate and restructure repayment arrangements to cure delinquencies and avoid foreclosure
• Review, negotiate, approve, calculate, establish, and monitor short-term repayment plans
• Adhere to federal, state, investor, and insurer requirements governing collections and borrower communications
• Collaborate with internal departments, external partners, investor representatives, and investor contacts
• Participate in investor conference calls and portfolio performance reviews
• Maintain knowledge of loss mitigation programs and retention and liquidation options
• Assist borrowers with completing and submitting accurate financial packages within required timelines
• Educate borrowers on delinquency consequences, including foreclosure, credit reporting, and bankruptcy
• Maintain accurate servicing system records, including notes, codes, default holds, and status updates
• Authorize and establish one-time and recurring payment drafts
• Review, instruct, and validate payment posting or reversal requests
• Monitor and process suspense account queues
• Manage departmental email inboxes and respond to inquiries
• Conduct outbound and inbound borrower calls using manual dialing and automated dialer systems
• Secure and follow up on promises to pay and document commitments
• Perform skip tracing to update borrower contact information
• Generate, review, and act on quality control reports and system task lists
• Provide backup support during high-volume periods or staffing shortages
• Participate in departmental training and meetings
• Support continuous improvement initiatives and perform special projects, audits, quality control initiatives, and cross-functional duties as assigned

Senior Loan Counselor – Mortgage Services

• Deliver on-demand single session consultations, clinical assessments, triage, and informational services
• Leverage advanced technology platforms to enhance customer experience and optimize outcomes
• Connect members to the right solutions at the right time
• Support members through their preferred communication modality: phone, video, or chat
• Provide immediate, 24/7 mental health support to members

Clinical Counselor

• Provide outpatient services through Brave Health's telehealth program
• Deliver mental health treatment to patients across the lifespan
• Provide care to patients covered by commercial health plans, Medicaid, and Medicare
• Complete approximately 30 client care hours per week, averaging 6 clients per day
• Conduct one-on-one psychotherapy
• Diagnose and address mental health and/or substance abuse conditions
• Develop treatment plans
• Partner with clients to achieve their goals
• Perform comprehensive assessments
• Use telehealth software, video communication, and internal communication tools
• Complete the application questionnaire and work with a senior recruiter if mutually selected

Registered Mental Health Counselor Intern, Spanish Speaking

• Provide full-time outpatient services through Brave Health’s telehealth program
• Deliver mental health treatment using telehealth technology
• Work Monday–Friday on a 10am–7pm or 11am–8pm Eastern shift
• Complete approximately 30 client care hours per week, averaging 6 clients per day
• Partner with clients to achieve treatment goals
• Conduct comprehensive assessments
• Develop treatment plans
• Support patients across the lifespan, including patients covered by Medicaid and Medicare
• Diagnose and treat mental health and/or substance abuse conditions
• Provide care for patients with chronic severe mental illness