Counselor

• Manage and monitor hospital and clinic account balances
• Resolve patient accounts and collect payments accurately and timely
• Educate patients about medical bills, insurance coverage, financial resources, and assistance programs
• Help patients apply for Qualified Health Plans, State Medicaid, Financial Assistance, payment plans, and other resources
• Recommend uncollectable accounts for write-off
• Oversee collection agency correspondence and maintain the vendor relationship
• Conduct final reviews and determine accounts eligible for referral to debt collection agencies
• Provide technical expertise for collection activities and monitor statement and collection system issues
• Consult department leadership and Revenue Cycle Informatics on technical issues affecting self-pay collections
• Explain billing practices, payment expectations, and alternative resources to patients and guarantors
• Follow up with agencies regarding application and coverage status
• Complete Financial Assistance account adjustments and notify applicants of determinations
• Escalate complex or sensitive financial concerns and collaborate on equitable resolutions
• Establish short- or long-term payment plans according to collection policy
• Initiate collection activities and document all collection activity
• Assist with MyChart, IVR payments, online payments, and banking auto-payment setup
• Review bankruptcies monthly and protect Samaritan Healthcare receivables
• Report to the Director of Revenue Cycle and collaborate with department and healthcare professionals

Financial Counselor – Specialist

• Provide crisis intervention, suicide prevention, information, referrals, and brief supportive counseling to individuals contacting the 988 Suicide and Crisis Lifeline by phone
• Work remotely and interact with clients exclusively by telephone
• Support clients at risk for suicide using Lifeline Best Practices
• Conduct thorough safety assessments
• Offer validation and emotional support
• Develop safety plans
• Initiate emergency interventions or mandated reporting when necessary
• Refer callers to regional crisis lines when appropriate
• Manage client interactions to provide appropriate, efficient, and effective support
• Adhere to HIPAA confidentiality and mandated reporting requirements, including Emergency Services Interventions, CPS/APS referrals, and Tarasoff Duty to Warn
• Consult with peers and supervisors on compliance and imminent-risk issues
• Document all client interactions accurately, ethically, and efficiently
• Meet or exceed established key performance goals and adapt to new expectations
• Use current technologies to communicate with clients and community members
• Use Microsoft Teams to collaborate with peers and supervisors
• Participate in staff meetings and training sessions
• Provide backup support to other Regional Crisis Line and 988 programs as required

Crisis Counselor I

• Provide mental healthcare services in an outpatient care setting
• Deliver evidence-based, medically driven treatment services
• Provide individual and/or couples therapy
• Work with adult and/or child and adolescent populations
• Participate as a critical part of the clinician team
• Provide patient care while maintaining clinical excellence

Licensed Mental Health Counselor

• Provide mental healthcare services in an outpatient care setting
• Deliver individual and/or couples therapy
• Treat adult and/or child and adolescent populations
• Provide evidence-based, medically driven treatment services
• Work in a hybrid model with in-person and remote flexibility
• Collaborate as part of the clinical team

• Provide outpatient mental healthcare services
• Work with adult and/or child and adolescent populations
• Deliver evidence-based, medically driven treatment services
• Contribute to LifeStance Health’s clinical team
• Provide patient care in outpatient offices and through telemedicine offerings

• Provide outpatient mental healthcare services
• Deliver evidence-based, medically driven treatment services
• Provide patient care and maintain clinical excellence
• Work in the new outpatient clinic in Lakewood, Washington

• Provide therapy and patient care as part of LifeStance Health’s clinical team
• Work with adult and/or child and adolescent populations
• Maintain clinical excellence as a licensed therapist

• Provide patient care as a licensed therapist
• Work with adult and/or child and adolescent populations
• Contribute as a critical part of the clinical team
• Maintain clinical excellence
• Collaborate with the practice development contact during the hiring process

• Provide mental healthcare services in an outpatient care setting
• Deliver evidence-based, medically driven treatment services to children, adolescents, and adults
• Provide individual and/or couples therapy
• Treat patients in person at clinics and remotely through telemedicine
• Participate as a critical member of the clinician team
• Maintain commitment to patient care and clinical excellence

• Provide outpatient mental healthcare services to children, adolescents, and/or adults
• Deliver evidence-based, medically driven treatment services
• Work in outpatient offices in Washington State and through digital health telemedicine offerings
• Contribute as a critical part of the clinical team
• Improve access to trusted, affordable, and personalized mental healthcare