Customer Success Manager

• Build and maintain strong customer relationships across the UK, Nordics and Benelux
• Understand laboratory needs and support continued use of SOPHiA GENETICS technology
• Take ownership of customer relationships from contract signature through implementation and routine use
• Focus on customer retention and contract continuity
• Grow existing accounts by mapping laboratory workflows and stakeholders
• Visit customers and convert unmet needs into adoption of additional applications
• Bring newly signed customers into routine use alongside implementation specialists
• Anticipate procurement timelines and manage contract and tender renewals
• Deliver revenue growth through expansion and pricing negotiations, including annual price increases
• Build key opinion leader relationships and customer networks supporting adoption of new panels and applications
• Coordinate with sales colleagues on regional opportunities

Explore Strategic Account Manager – Customer Success Manager at SOPHiA GENETICS. Review requirements and application details.

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