Customer Success Manager

• Receive requests from users and leads about services and Codekeeper account management
• Handle customer requests quickly and correctly under a full-service model
• Support customers in setting up connections with their source code management platform
• Ensure customer-side administration is correctly configured
• Work with leads by answering questions and guiding them about the service via email and website chat
• Inspect customer-provided information and draft reports
• Draft legal language and written agreements incorporating customer requirements
• Prepare required documents for manager review before sharing with clients
• Act as a bridge between Codekeeper and its customers to champion customer success, satisfaction, and retention
• Conduct legal research and offer support on legal matters

Explore Customer Success Specialist – LegalTech at Codekeeper. Review requirements and application details.

Customer Success Specialist – LegalTech

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