Customer Success Manager

• Own and optimise lead conversion performance, including abandoned basket flow experimentation, retargeting campaigns across paid social and owned channels, and new patient approval recovery rate
• Develop and execute cross-sell and upsell programmes encouraging existing patients to adopt adjacent categories
• Build and improve growth loops throughout the funnel, focusing on referral programme performance and new referral capabilities
• Drive incremental revenue through segmented promotional campaigns while protecting margin and long-term value
• Lead test-and-learn initiatives across growth strategies, channels, and creative approaches
• Partner with Data and Analytics to measure, report, and act on campaign performance, revenue contribution, and ROI
• Use segmentation and behavioural insights to deliver personalised communications at scale
• Collaborate with Paid Media, Product, and Commercial teams to align lifecycle and paid channels
• Champion experimentation and continuous improvement in CRM, growth marketing, and lifecycle trends
• Manage growth projects from planning through execution, ensuring timely delivery and commercial alignment
• Own CRM growth performance across email, SMS, push, and direct mail
• Work with Performance Marketing on retargeting strategies to drive revenue and long-term value

Explore Growth CRM Lead at Endure Capital. Review requirements and application details.

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