Customer Success Manager

• Own key parts of the customer lifecycle with the Head of CLM across strategy, data, automation and execution
• Design buyer and breeder journeys across email, push, in-app and SMS
• Analyze behavioral data and identify engagement opportunities
• Create relevant customer experiences based on customer behavior
• Convert manual CRM processes into automated workflows
• Experiment with AI-enabled personalization, content and segmentation
• Measure experiments and move successful approaches into production
• Build reusable journeys and processes for new markets
• Partner with product, data, engineering and marketing teams on customer experience and infrastructure
• Brief and hold agencies and freelancers accountable when needed

Explore CRM & Lifecycle Manager at Pet Media Group (PMG). Review requirements and application details.

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