Customer Success Manager

• Build and launch email, mobile push, and SMS campaigns end to end, including HTML coding, setup, audience selection, and deployment.
• Code emails in HTML templates using Sailthru.
• Set up and send push campaigns in Sailthru and SMS campaigns in Attentive.
• Build and maintain lifecycle and automation workflows.
• Create and maintain audience lists and segments.
• Proof and QA every campaign before launch.
• Contribute to the CRM channels A/B testing roadmap by developing hypotheses, running tests, and making recommendations.
• Analyze channel and campaign performance and provide actionable learnings and next steps.
• Handle ad-hoc requests from the CRM team and other departments.
• Keep current on best practices, tools, and industry trends.
• Travel to the Los Angeles, California HQ twice a year for all-company summits.

Explore CRM Specialist at Thrive Market. Review requirements and application details.

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