Customer Success Manager

• Manage 150–180 customer relationships, including new and long-term HubSpot customers
• Regularly understand customer goals and align them with necessary resources
• Partner with HubSpot teams on onboarding, up-sell/cross-sell, and renewals
• Help customers fully adopt the HubSpot platform
• Conduct 4–5 scheduled customer deep-dive meetings per day
• Review customer progress, provide strategic and tactical recommendations, and communicate new HubSpot features
• Handle reactive customer questions, including invoice and software how-to inquiries
• Identify, scope, and qualify opportunities for additional HubSpot products and services
• Promote customer retention and growth
• Understand technical roadblocks and recommend solution implementations and core integrations
• Support an ongoing partner relationship to maximize acquisition, retention, and up-sell rates

• Manage a dedicated portfolio of approximately 40–60 Mid-Market customers across the full customer lifecycle
• Lead onboarding through kickoffs, milestone check-ins, and guidance toward measurable outcomes
• Build customer-specific success plans based on goals and measurable outcomes
• Provide proactive, consultative guidance through strategic touchpoints and value-driven conversations
• Monitor customer health, identify adoption trends, and address risks
• Partner with Account Management on retention and expansion
• Coordinate with Technical Support, Product, Solutions, and Engineering when deeper expertise is needed
• Own customer escalations from identification through resolution
• Advocate for customers internally through product feedback and customer-experience improvements
• Drive AI adoption across the customer portfolio
• Share best practices, improve playbooks, and participate in webinars and enablement initiatives

• Build trusted relationships with key customer stakeholders and serve as their primary point of contact for success and adoption initiatives
• Develop and maintain Success Plans aligned to customer goals, business outcomes, and value milestones
• Drive product adoption and value realization through proactive engagement and regular business reviews
• Monitor customer health, identify risks and opportunities, and coordinate internal resources to ensure successful outcomes
• Partner with Sales, Renewals, Support, Product, and Professional Services teams to deliver a seamless customer experience
• Support retention and renewal efforts while helping identify opportunities for cross-sell and upsell conversations
• Advocate for customer needs and provide feedback to internal teams to improve customer experience and business outcomes

Senior Customer Success Manager, Strategic

• Drive customer loyalty and adoption of Trellix solutions.
• Consult with customers from system administrators to Chief Security Officers.
• Articulate the value of Trellix solutions, services, educational offerings, and premium support.
• Serve as lead customer liaison for strategic accounts.
• Develop trusted-advisor relationships with key stakeholders and executive sponsors.
• Understand customer business strategy, technical environment, and success measurements.
• Build customer-specific success plans covering onboarding, adoption, and satisfaction.
• Partner with Sales on account transition, expansion, retention, and renewals opportunities.
• Advocate for customers through transformation and engagement initiatives.
• Conduct Quarterly Business Reviews to maintain alignment and highlight progress.
• Demonstrate technology capabilities to drive feature adoption, time to value, and return on investment.
• Handle deployment or customer productivity-blocking escalations with Sales, R&D, and CS Engineering.
• Identify customer risks and coordinate mitigation or escalation with account teams and cross-functional groups.

Customer Success Manager, French Speaker

• Own relationships with a portfolio of advertising partners as their primary point of contact
• Guide advertisers through onboarding and campaign launches
• Ensure strong adoption of OpenAI’s advertising products
• Analyze campaign performance and provide actionable recommendations
• Identify opportunities to expand partnerships through product adoption and incremental investment
• Partner with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value
• Surface advertiser feedback and insights to inform product improvements and long-term strategy
• Build scalable processes and best practices supporting the growth of OpenAI’s advertising ecosystem

Customer Success Manager – Ads Solutions

• Serve as the primary point of contact and trusted advisor for assigned customers
• Develop strong, long-term customer relationships at operational and executive levels
• Conduct regular business reviews to monitor adoption, performance, and value realization
• Drive customer satisfaction and NPS performance
• Ensure timely renewals and proactively mitigate retention risks
• Monitor customer health scores and improve engagement
• Identify value expansion opportunities within existing accounts
• Collaborate with Sales teams on relevant solutions and services
• Meet and exceed revenue expansion targets
• Build expertise in products and customer use cases
• Understand customer workflows, operational challenges, and business objectives
• Gather customer requirements and translate them into PRD documentation
• Work with Product Managers and Development teams to prioritize and implement enhancements
• Advocate for customers internally
• Manage onboarding, training, and adoption programs
• Track usage, adoption, NPS, renewal performance, and revenue expansion KPIs
• Maintain accurate customer records in CRM and customer success tools
• Collaborate with Support, Product, Sales, and Engineering teams
• Communicate customer insights, trends, and risks to leadership