Customer Success Manager

• Identify customer requirements and needs and develop compelling solutions
• Prepare presentations and proposals for prospective and existing customers
• Take responsibility for project deadlines and coordinate interdisciplinary teams
• Structure complex products into clearly defined releases and develop MVPs together with customers
• Take independent ownership of projects and lead digital projects as the link between business and IT
• Collaborate with developers, business analysts, designers, and other team members across multiple locations
• Design and facilitate workshops to capture customer requirements
• Actively manage and develop assigned customer accounts, identify growth opportunities, and position new solutions

Customer Success Manager – Insurance & Banking

• Work directly with customers to identify where AI can make their work easier, faster, or better
• Analyze business processes and identify suitable AI use cases together with customers
• Design and build AI agents and automated workflows for real-world customer requirements
• Conduct workshops and develop ideas from the initial problem statement through to a concrete solution
• Connect AI models, enterprise data, and business applications
• Work closely with AI specialists, business analysts, developers, and customer success teams
• Support customers in implementing their AI solutions and ensure their everyday use and business value
• Take on increasing responsibility for customers, projects, and AI initiatives as you gain experience
• Contribute to real customer projects while receiving guidance from experienced mentors and digitalization experts

Junior Customer Success Manager – AI & Digital Solutions

• First point of contact for customers, providing knowledgeable responses to inquiries or routing them to the appropriate team.
• Support the onboarding of new customers.
• Document customer requests and bugs in accordance with quality processes.
• Work closely with the Product team to resolve issues quickly.
• Provide administrative support to Business Development and Customer Success, including account setup and analysis of customer metrics.
• Create and implement communications materials.
• Support the Marketing team with content creation and marketing initiatives.

Working Student, Customer Success & Communications

• Guide customers through the entire lifecycle, from discovery and implementation to measurable success with AI solutions
• Onboard new customers with implementation roadmaps, milestones, and KPIs
• Configure conversational AI bots, automation workflows, and integrations tailored to customer use cases and business objectives
• Coordinate and oversee User Acceptance Testing (UAT), ensure bot quality, fix problems, and guide customers through test iterations
• Monitor bot performance and customer feedback; suggest improvements, automation optimizations, and best practices to increase efficiency and ROI
• Conduct regular business reviews, analyze performance reports, and ensure customers achieve their goals
• Build strong, long-term customer relationships
• Conduct training, enablement workshops, and create documentation to empower customer teams
• Translate customer feedback and needs into recommendations and collaborate with product and engineering teams
• Work with sales to identify renewal, expansion, and upselling opportunities and drive joint growth

• Identify, approach and recruit new Microsoft Dynamics partners across DACH
• Build and manage a strong pipeline of prospective partners
• Understand partner challenges and connect them to Companial’s services and solutions
• Develop relationships with decision makers, Microsoft and the wider partner ecosystem
• Guide new partners from first conversation through onboarding
• Collaborate with Partner Success, sales and marketing on regional growth initiatives
• Represent Companial at Microsoft, Dynamics and partner events
• Help further grow Companial’s presence across Germany, Austria and Switzerland

Partner Success Manager

• Lead and execute an integrated communications, engagement, and culture strategy across the Development Unit
• Develop and deliver strategic communications articulating Development Unit priorities, achievements, and value creation
• Advance portfolio strategy initiatives and business development priorities through cross-functional collaboration
• Lead competitive intelligence activities and provide actionable portfolio insights
• Drive Novartis participation in TransCelerate activities, including stakeholder alignment, portfolio oversight, leadership engagement, and internal communications
• Facilitate cross-functional forums and leadership discussions
• Support portfolio governance, prioritization, resource planning, and risk management
• Prepare strategic analyses, reports, and presentations for senior leadership reviews and decision-making forums
• Establish and maintain SharePoint-based collaboration and knowledge-sharing platforms
• Champion innovation, continuous improvement, inclusion, transparency, and high performance

Customer Success Manager jobs in Switzerland

Customer Success Manager – Insurance & Banking

Junior Customer Success Manager – AI & Digital Solutions

Working Student, Customer Success & Communications

Customer Success Manager

Partner Success Manager

Director, CRM DU Strategy – Engagement