Customer Success Manager

• Build and send newsletters, lifecycle and engagement communications across email, push and in-app
• Support the CRM Lead in executing customer journeys in Braze
• Create and manage user segments based on behaviour, activity and lifecycle stage
• Help maintain and optimise onboarding, engagement and reactivation flows
• QA campaigns and journeys for accuracy, timing and relevance
• Use CRM data to identify opportunities to improve engagement, response and retention
• Work with Customer Care, Product and Ops where CRM supports the member experience

CRM Specialist, Braze – Part-Time

• Support delivery of digital, social and multi-channel campaigns
• Coordinate a select portfolio of projects
• Provide support across a wider range of partnerships and deliverables
• Manage internal and external stakeholders and maintain clear communication and alignment
• Support project set-up, administration, timelines and budgets
• Monitor project progress proactively
• Follow established processes and briefs
• Flag potential challenges to the Bespoke Digital Project Manager early
• Help keep projects on track and deliver successful campaigns
• Work with the Wallpaper* Bespoke internal creative agency across luxury design, publishing and digital media

Graduate Client Success Coordinator – Wallpaper

• Own a high-volume UK & EMEA portfolio across different segments
• Build and close expansion pipeline through upsell and cross-sell
• Deliver against retention targets and expansion quotas
• Run Success Plans aligned to customer goals and account tiers
• Lead QBRs and value reviews for larger accounts, with lighter-touch cadences for scaled accounts
• Own renewals, review risk, and work with the Director of Customer Success to mitigate it
• Monitor health indicators and act on early warning signs
• Act as the primary point of contact and trusted partner for customers
• Collaborate cross-functionally with Product, Support, Solutions, and Marketing
• Influence customer coverage and processes as the company scales

Commercial Customer Success Manager

• Own customer relationships and outcomes across a customer portfolio
• Build deep customer relationships, run success plans, and hold recurring meetings to maximize Rillet value attainment
• Translate complex accounting challenges into automated workflows powered by Rillet’s AI platform
• Bridge technical product capabilities and customer accounting needs
• Lead customer trainings and advise on process optimization and month-end close efficiency
• Provide customer feedback to founders and Product in close to real time
• Triage support issues with Engineering
• Ensure smooth account handoff with Implementation
• Develop deep expertise in Rillet’s AI-native platform and stay current on features and functionality
• Represent Rillet as the customer-facing company representative using customer empathy and structured problem-solving

Accounting Success Manager

• Manage 150–180 customer relationships, including new and long-term HubSpot customers
• Regularly understand customer goals and align them with necessary resources
• Partner with HubSpot teams on onboarding, up-sell/cross-sell, and renewals
• Help customers fully adopt the HubSpot platform
• Conduct 4–5 scheduled customer deep-dive meetings per day
• Review customer progress, provide strategic and tactical recommendations, and communicate new HubSpot features
• Handle reactive customer questions, including invoice and software how-to inquiries
• Identify, scope, and qualify opportunities for additional HubSpot products and services
• Promote customer retention and growth
• Understand technical roadblocks and recommend solution implementations and core integrations
• Support an ongoing partner relationship to maximize acquisition, retention, and up-sell rates

• Support the ongoing development of the University of Salford CRM system
• Work with operational and technical colleagues to understand requirements
• Conduct hands-on configuration, customisation and extensions of Microsoft Dynamics 365 CRM
• Lead CRM configuration and customisation with relevant stakeholders
• Manage the design and development of D365 solutions for business requirements
• Support new projects as part of the CRM roadmap
• Analyse and investigate the impact of business requirements
• Maintain up-to-date knowledge of systems used
• Help users feel confident using CRM as it develops

CRM Configurator

• Own successful customer journeys and client touch points that drive engagement, adoption, retention, and user/usage growth
• Develop and execute proactive contact initiatives with Marketing, Product, and account teams
• Drive continuous service improvement focused on product adoption and usage growth
• Maintain account profiles, including affiliations, geographic presence, and business interests, through Salesforce
• Educate clients about S&P Global Market Intelligence capabilities and increase product usage
• Provide platform, product functionality, and new-release training on-site or virtually
• Liaise with Product Management to learn enhancements and relay ongoing client feedback
• Monitor product usage with the usage analytics team and develop account profiles to support renewal proposals and identify upsell opportunities
• Build knowledge of products, services, enhancements, and new offerings
• Understand customer business and market trends and suggest solutions through product education or internal connections
• Route client enhancement requests to product stakeholders
• Leverage CRM and Cadence systems to optimize client engagement

• Build, develop, and manage relationships with existing clients, from senior C-level executives to junior professionals
• Meet and engage with clients virtually to understand business priorities
• Recommend programs of action that drive high value, client retention, and client return on investment
• Collaborate with internal Gartner colleagues to maximize value delivered to clients
• Partner with aligned portfolios of clients to ensure value exceeds their investment in Gartner services
• Surface client business priorities and identify effective ways to support clients through purchased Gartner services

Client Success Manager, Hebrew Speaking

• Ensure every Gartner client receives value exceeding their investment
• Understand and surface clients’ business priorities and challenges
• Identify effective ways to support clients in making business decisions
• Onboard clients and prove the concept of Gartner services
• Stimulate client engagement with products used by large client teams
• Partner with clients ranging from senior C-levels to junior professionals across IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales
• Introduce Gartner services and capabilities to prospective and new clients
• Perform account management and connect clients with Gartner’s expert community
• Align Gartner resources with client priorities to deliver best-in-class service and maximize membership return on investment
• Collaborate with internal Gartner stakeholders to drive service delivery and business results
• Share best practices and design innovative solutions to overcome obstacles
• Leverage insights and metrics to drive client engagement, satisfaction, retention, and growth

Client Success Associate

• Ensure every Gartner client receives value exceeding their investment
• Understand and surface clients' business priorities and challenges
• Identify effective ways to support clients in making business decisions
• Onboard clients and prove the concept of Gartner services
• Stimulate client engagement with products used by large client teams
• Partner with clients from senior C-levels to junior professionals across IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales
• Introduce Gartner services and capabilities to prospective and new clients
• Manage accounts or connect clients with Gartner's expert community
• Align Gartner resources to client priorities and maximize membership return on investment
• Collaborate with internal stakeholders to drive service delivery and business results
• Share best practices and design innovative solutions
• Use insights and metrics to drive client engagement, satisfaction, retention, and growth

Customer Success Manager jobs in United Kingdom

CRM Specialist, Braze – Part-Time

Graduate Client Success Coordinator – Wallpaper

Commercial Customer Success Manager

Accounting Success Manager