Customer Support

• Respond to customer inquiries regarding orders, product availability, and general concerns via email and online platforms.
• Provide shipping updates, tracking information, and delivery status to customers.
• Process and follow up on customer orders to ensure accurate and timely handling.
• Generate and send billing invoices, ensuring all information is accurate.
• Navigate online marketplaces and seller portals, particularly Amazon Seller Central and eBay, to manage order-related inquiries and customer service requests.
• Handle Amazon customer service cases, including order issues, returns, refunds, and other customer concerns.
• Make outbound cold calls to prospective customers and follow up with existing or potential clients as needed.
• Maintain accurate records of customer communications, orders, calls, and invoices.
• Use Excel and other digital tools to organize information and track daily activities.
• Handle multiple requests efficiently while maintaining accuracy and professionalism.
• Follow established procedures to ensure timely responses and a positive customer experience.

Explore Customer Support, Sales – Ecommerce at OSA Outsourcing Advantage. Review requirements and application details.

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