Customer Support

• Provide prompt, accurate support via phone, email, and live chat for English-speaking customers.
• Assist with account activation, integration troubleshooting, and product-related inquiries.
• Provide guidance on clients' retirement plan offerings, including 401(k), IRA, and Profit Sharing Plans.
• Troubleshoot technical issues and escalate complex cases.
• Use Zendesk, Aircall, and internal CRM systems to track, manage, and resolve customer interactions.
• Collaborate with internal teams to escalate issues and improve customer service.

Explore Customer Support Agent at Invisible Technologies. Review requirements and application details.

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