Customer Support

• Resolve errors and malfunctions via remote access
• Prioritize, classify, and document issues in the ticketing system
• Forward unresolved tickets to appropriate support units
• Manage and monitor tickets within service level agreements
• Maintain and document the knowledge database
• Provide first-level support to users and IT staff
• Receive and process inquiries via phone and email
• Monitor incidents, service requests, and other inquiries
• Record, categorize, and prioritize incidents
• Find solutions or workarounds with customers
• Escalate requests to second-level support, vendors, or manufacturers when necessary
• Track tickets throughout their lifecycle and keep customers informed
• Work as part of a joint team from DATAGROUP Service Hub GmbH and DATAGROUP Polska Sp.z o.o.

Explore IT Customer Support Consultant, German/Dutch/Czech at DATAGROUP. Review requirements and application details.

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