Customer Support

• Act as the main liaison for client inquiries, ensuring prompt and precise communication to maintain and enhance customer satisfaction
• Support the preparation and distribution of accurate sales documents and proposals
• Manage and process sales orders with cross-functional teams to ensure timely and accurate delivery of solutions
• Maintain customer databases and data integrity to support sales initiatives and identify emerging trends
• Compile and evaluate sales data to produce actionable insights and recommendations
• Cultivate relationships with internal teams and external stakeholders to streamline communication and optimize sales outcomes
• Address and resolve client issues in a timely and effective manner
• Identify process improvements within sales operations and implement best practices
• Travel regionally to support client interactions and sales team initiatives

Sales Support Representative

• Reach out to courts on individual orders and general court status updates, including answering questions and resolving issues related to existing orders.
• Communicate accurately and professionally through remote voice calls and emails with court personnel, attorneys, and other clients.
• Work in Skye, the in-house application, to process documents, add informative updates/notes, and perform data-entry tasks accurately.
• Manage consistent incoming and outgoing phone calls with courts and customers.
• Relay updated information from courts to process servers and customers.
• Collaborate with team members to identify root causes and process inefficiencies in document workflows.
• Navigate and understand court dockets, download court documents, and import them into the internal application.
• Perform other job-related duties as assigned.

Court Support Specialist

• Create long-term strategic route plans for branches within the assigned region
• Analyze plan efficiency, resource availability, and territory plan optimization
• Engage with Region Directors and Branch Leadership to ensure data accuracy and reporting
• Create effective monthly, weekly, and daily route plans using route analysis software
• Create, quality-assure, implement, and adjust route plans for all supported regional routes
• Maintain geographic codes, addresses, and customer information
• Coordinate with Planning Specialists and Schedulers to ensure tasks are performed timely and accurately
• Coordinate with branches on plan and territory updates to maximize route efficiency
• Ensure proper setup of territories and planning inputs
• Use revenue plans and targets to ensure sufficient work is scheduled for branches
• Ensure branches have sufficient work assigned to meet or exceed financial plans
• Coordinate new branch openings, moves, splits, and closures
• Plan special services such as TC Bait Conversions, new product line implementations, and pilots
• Coordinate with Planning & Scheduling leadership, regional and branch leaders, contact center colleagues, technicians, customers, and other stakeholders

Senior Planning Specialist, Customer Experience

• Perform daily system initialization, readiness testing, and visual display calibration
• Operate the Instructor Operator Station (IOS) to support military aircrews during training events
• Isolate hardware and software faults to the Line Replaceable Unit (LRU) level
• Coordinate with engineering reach-back teams for complex repairs
• Receive, verify, and upload OEM software updates and patches
• Conduct installation checks, operational checks, and functionality confirmation within the simulation environment
• Assist the Program Office with the prototype-to-FTD transition
• Review OEM upgrade plans, engineering changes, and technical documentation
• Support testing, troubleshooting, and validation events
• Execute scheduled Preventive Maintenance Checks and Services (PMCS) and monthly load-bank testing on the dedicated military 10K diesel generator
• Conduct physical inventories of Government Furnished Equipment (GFE)
• Submit required maintenance and discrepancy reports
• Conduct onsite maintenance using Program Structure Documents and Maintenance and Operations Manuals
• Maintain training on device architecture and maintenance theory
• Support documentation review, procedure execution, parts integration, tear-down, and packing procedures
• Serve as primary facility host for distinguished visitors, external stakeholders, and Program Office personnel
• Conduct site tours covering simulator operations, facility capabilities, and the FLRAA MV-75 Virtual Prototype

Logistics Support Specialist

• Handle inbound interactions for major brands
• Assist customers with questions, service requests, account needs, and product support
• Use guided systems and resources to deliver high-quality customer care
• Maintain professionalism, accuracy, and brand alignment
• Complete client-specific assessments, background check, and certification course before servicing begins

Customer Support Representative – Phone Support

• Answer, screen, and direct incoming corporate calls and assist callers and visitors
• Manage corporate hot-desk and conference-room schedules
• Monitor and replenish office supplies
• Manage inventory for company apparel, promotional items, and branded merchandise
• Provide administrative and program support to employees, leadership, and contract teams
• Maintain accurate hardware inventory records
• Coordinate distribution, return, storage, and tracking of laptops and company-issued equipment
• Coordinate laptop reconfigurations, new-user setups, equipment replacements, and warranty claims with the managed service provider
• Prepare equipment for employee onboarding and process returned equipment
• Escalate technical and equipment-related issues
• Attend job fairs, recruiting events, and community events as an NMR representative
• Assist with event preparation, promotional materials, giveaways, and follow-up activities
• Coordinate onboarding boxes and distribute materials to new employees
• Support employee appreciation, morale, and engagement activities
• Assist with planning and executing corporate events and special initiatives
• Maintain records and documentation for office, security, merchandise, hardware, and employee-support responsibilities
• Communicate with employees, leadership, government representatives, contract personnel, vendors, and service providers
• Manage multiple responsibilities and changing priorities while maintaining confidentiality and attention to detail
• Perform other duties as assigned

Program Support Specialist

• Respond to member inquiries through phone, video, and live chat
• Assess member needs and connect individuals to behavioral health, employee assistance, and community resources
• Provide information, guidance, referrals, and benefit education
• Recognize warning signs, de-escalate challenging situations, and facilitate clinical transfers when appropriate
• Support members and their families while adhering to program policies and service standards
• Accurately document interactions and maintain confidentiality
• Navigate multiple systems simultaneously in a fast-paced, service-focused environment

Employee Assistance Program – Work-life Customer Support Associate

• Serve as the first point of contact for members seeking emotional support, behavioral health resources, and employee assistance services through Aetna's Resources for Living Employee Assistance Program
• Respond to member inquiries through phone, video, and live chat
• Assess member needs and connect individuals to appropriate behavioral health, employee assistance, and community resources
• Provide information, guidance, referrals, and benefit education
• Recognize warning signs, de-escalate challenging situations, and facilitate clinical transfers when appropriate
• Support members and their families while adhering to program policies and service standards
• Accurately document interactions and maintain confidentiality
• Navigate multiple systems simultaneously in a fast-paced, service-focused environment
• Work Saturday through Wednesday, 1:00 PM–9:30 PM EST

Employee Assistance Program Customer Support Associate

• Serve as a primary point of contact for clients
• Manage inbound and outbound communications
• Use web-based tools to resolve customer inquiries
• Handle and respond to customer inquiries
• Provide excellent customer service through active listening
• Handle confidential customer information sensitively
• Aim to resolve issues on the first call
• Communicate appropriately with customers
• Resolve and de-escalate issues
• Escalate interactions when necessary
• Track call-related information for auditing and reporting
• Provide feedback on call issues
• Upsell when required
• Collaborate with team members, supervisors, and support departments to resolve customer issues and achieve performance goals

Customer Service Representative

• Handle customer inquiries via calls, emails, and chats, including escalations
• Provide policy servicing, billing assistance, coverage information, and policy changes
• Input and track information in appropriate databases
• Collaborate with other areas to identify, analyze, and improve processes
• Engage, inspire, educate, and mentor new hires and incumbents
• Identify process improvement opportunities
• Liaise with other departments when follow-up is required to meet customer needs
• Initiate, execute, communicate, and document projects as needed
• Resolve complex questions and concerns and refer other inquiries to appropriate areas
• Attend paid training Monday through Friday during business hours between 8:00 AM and 6:00 PM EST
• Work Monday through Friday after training, scheduled between 8:00 AM and 8:00 PM EST

Customer Support jobs in Alabama