Customer Support

• Asesorar a usuarios y garantizar una atención personalizada y diferencial
• Brindar soporte a usuarios de diferentes países mediante teléfono, email, redes sociales y chat
• Monitorizar solicitudes de clientes mediante un sistema de gestión de tickets
• Establecer conexiones remotas por TeamViewer para configurar hardware y resolver problemas funcionales
• Detectar oportunidades de mejora en el producto y el servicio
• Reportar feedback sobre oportunidades de mejora detectadas en el trato diario con clientes

Agente de Customer Support

• Independently manage buyer-seller messaging across an assigned book of Amazon client accounts
• Own end-to-end negative feedback and product review remediation workflows, including submission, follow-up, and escalation to Amazon
• Coordinate return and refund decisions with brand management
• Synthesize defect patterns, listing accuracy gaps, and image/copy mismatches and hand them off to Listing and Case Specialist teams
• Identify complaints rooted in FBA issues and route them to the FBA Resolution team with documentation
• Use structured escalation paths with Amazon for complex buyer-seller disputes
• Act as an SME or Trainual content owner for at least one Customer Service function
• Provide day-to-day casework guidance to Customer Service Specialist I peers
• Monitor Amazon buyer-side policy changes using blogs, LinkedIn, and seller forums
• Maintain or exceed department performance standards
• Perform other duties as assigned

Customer Service Specialist, E-commerce

• Deliver outstanding customer support via email
• Assist customers with questions related to shipping and return policies for damaged items
• Resolve incomplete orders, change items as needed, and review or approve price adjustments
• Respond to customer inquiries according to established service level agreements and precise procedures
• Escalate complex or high-priority issues to the appropriate internal team
• Collaborate with SupportYourApp, a global Intelligent Support-as-a-Service provider serving technology companies and industry leaders

Customer Support Consultant, E-commerce

• Respond to customer queries via phone, email, or chat
• Identify customer needs and resolve problems and concerns
• Maintain customer accounts and records of customer interactions
• Collaborate with CS specialists, company areas, and service providers
• Conduct customer feedback surveys
• Analyze and report product malfunctions to the technical department
• Share customer requests and effective workarounds with team members
• Gather customer feedback and share it with Product, Sales, and Marketing teams
• Assist junior Customer Support Representatives
• Meet and exceed monthly customer support goals
• Provide guidance and process complaints and issues related to platform/app usage or products
• Recommend solutions to enhance the customer experience

Customer Support Agent

• Own inbound leads and actively work them through the sales process
• Qualify prospects, understand their needs, present solutions, handle objections, and move conversations toward a sale
• Make outbound calls and send SMS and email follow-ups
• Reconnect with previous inquiries and work open opportunities consistently
• Book qualified appointments, confirm attendance, follow up after conversations, and close opportunities when appropriate
• Keep leads, opportunities, follow-ups, notes, statuses, and dispositions accurate in the CRM
• Maintain a clean pipeline
• Assist existing customers with questions, scheduling, updates, and general service needs
• Identify opportunities for additional services, repeat business, and upsells
• Maintain consistent outbound sales activity and respond quickly to inbound leads
• Meet or exceed sales and conversion targets
• Handle high daily call and message volume while maintaining communication quality
• Track follow-ups and provide professional customer service before, during, and after the sale
• Take ownership of sales results
• Performance measured through sales activity, conversion, follow-up execution, pipeline management, and revenue-related results

Sales & Customer Service Representative – LATAM

• Gestionar consultas, reclamos y solicitudes exclusivamente a través de WhatsApp.
• Resolver integralmente los casos, realizando el seguimiento necesario hasta su cierre y asegurando la trazabilidad.
• Gestionar múltiples conversaciones simultáneamente manteniendo calidad, empatía y claridad.
• Identificar las necesidades del cliente y brindar la alternativa de resolución adecuada según los procesos de la compañía.
• Detectar oportunidades comerciales durante la conversación y asesorar al cliente cuando corresponda.
• Cumplir los KPIs del canal vinculados a productividad, tiempos de atención, calidad de respuesta y satisfacción del cliente.
• Detectar problemas recurrentes o desvíos operativos y escalarlos oportunamente al equipo de supervisión.

Representante de Atención al Cliente – Canal WhatsApp

• Help customers choose the right bike, battery, accessories, and services
• Explain bike features, subscription plans, and pricing
• Assist customers with signing up, creating accounts, and completing payments
• Use sales techniques to convert potential customers into subscribers
• Support existing customers with subscription questions, payments, and account issues
• Troubleshoot basic bike or service issues remotely
• Coordinate service requests and follow-ups with the operations team
• Address customer concerns and objections while maintaining high customer satisfaction
• Provide clear, accurate, and friendly customer communication
• Coordinate with internal teams via chat and messaging tools to resolve customer requests
• Build trust and long-term relationships with the rider community
• Support customers visiting Whizz locations remotely through live video connections

Customer Support jobs in Argentina