Customer Support

• Manage a high volume of customer support cases through an online support system, ensuring timely and accurate responses
• Provide professional, practical and customer-focused support across multiple communication channels
• Investigate, troubleshoot and resolve customer issues, undertaking testing and analysis where required
• Manage support cases from initial investigation through to resolution, maintaining ownership and regular customer communication throughout
• Escalate complex issues and collaborate with internal teams to achieve resolution
• Document customer interactions, investigation findings and resolutions accurately within support systems
• Guide customers in the effective use of platform features and functionality
• Facilitate customer training sessions, including webinars
• Identify recurring issues, customer feedback and product enhancement opportunities and communicate these to relevant stakeholders
• Maintain service levels, quality standards and compliance with company security, privacy and data protection requirements
• Support team initiatives, testing activities, process improvements and other operational projects as required

Customer Support Specialist

• Manage a high volume of customer support cases through an online support system
• Provide professional, practical, and customer-focused support across multiple communication channels
• Investigate, troubleshoot, test, analyze, and resolve customer issues
• Manage cases from initial investigation through resolution, maintaining ownership and regular customer communication
• Escalate complex issues and collaborate with internal teams to achieve resolution
• Document customer interactions, investigation findings, and resolutions in support systems
• Guide customers in using platform features and functionality
• Facilitate customer training sessions, including webinars
• Identify recurring issues, customer feedback, and product enhancement opportunities
• Maintain service levels, quality standards, and compliance with security, privacy, and data protection requirements
• Support team initiatives, testing activities, process improvements, and operational projects

• Manage a high volume of customer support cases through an online support system
• Provide professional, practical, and customer-focused support across multiple communication channels
• Investigate, troubleshoot, and resolve customer issues, including testing and analysis where required
• Manage support cases from initial investigation through to resolution, maintaining ownership and regular customer communication
• Escalate complex issues and collaborate with internal teams to achieve resolution
• Document customer interactions, investigation findings, and resolutions accurately in support systems
• Guide customers in using platform features and functionality
• Facilitate customer training sessions, including webinars
• Identify recurring issues, customer feedback, and product enhancement opportunities and communicate them to stakeholders
• Maintain service levels, quality standards, and compliance with security, privacy, and data protection requirements
• Support team initiatives, testing activities, process improvements, and operational projects
• Serve as the first point of contact for customers using HSI's Donesafe workplace health, safety, and compliance software

• Resolve customer problems via telephone, email, or chat using technical product knowledge and interpersonal skills
• Troubleshoot problems involving applications, products, and vendors
• Identify, document, and escalate customer issues
• Communicate technical solutions through multiple channels
• Document customer interactions in real time and potentially author content for review
• Solve problems using knowledge of product functions, features, and customer environments
• Analyze and correct product issues and malfunctions
• Manage a full range of moderate-scope problems and modify existing procedures and processes as needed
• Manage multiple tickets involving technical problems
• Collaborate with technicians and supervisors to solve complex problems
• Explain technical issues clearly to management and customers

Customer Experience Specialist – Professional II

• Assist customers with product selection, service activation, and basic troubleshooting
• Provide exceptional customer experiences and recommend suitable products and services
• Stay up-to-date with gadgets and services and provide informed guidance
• Use consultative selling skills to meet and exceed sales targets and KPIs
• Collaborate with the team to create a welcoming environment
• Contribute to store goals, customer satisfaction, and store performance

Customer Service & Sales Consultant

• Manage day-to-day payment operations across NPP, NDE, direct debit, BSB/account transfers, international payments, refunds, and manual payments
• Support daily funding and top-up activities for Shift operational accounts
• Monitor balances and escalate potential funding shortfalls affecting customer payments and settlements
• Investigate and resolve rejected, reversed, dishonoured, delayed, duplicated, or incorrectly allocated payments
• Complete payment reconciliations, refunds, manual payment sheets, and payment adjustments
• Investigate discrepancies across internal systems, bank accounts, and payment providers
• Manage payment-related inbox queries and communicate directly with customers
• Liaise with Cuscal, Cache, and ThreatMetrix regarding payment failures, risk alerts, system issues, and incidents
• Support payment incident management, customer-impact assessment, escalation, remediation, and resolution
• Review and process escalated onshore invoices requiring payment approval
• Maintain accurate, audit-ready payment records
• Complete activities in line with internal controls, delegated authorities, AML/CTF requirements, payment scheme obligations, and agreed SLAs

Customer Service Officer – Payments

• Deliver exceptional in-store customer experiences
• Help customers find products and services suited to their needs
• Stay up to date with the latest gadgets and services
• Provide informed technical guidance and solutions
• Use consultative selling skills to meet and exceed sales targets and KPIs
• Collaborate with the team to create a welcoming environment
• Contribute to achieving store goals
• Help bring Telstra’s purpose to life by building a connected future

Customer Service & Sales Consultant – Expression of Interest

• Support customers throughout their application process
• Make and take inbound and outbound customer calls
• Respond to general customer enquiries
• Assist with account enquiries and updates
• Record accurate customer information in the CRM
• Process payments and document payment arrangements
• Assist with basic application or IT-related troubleshooting
• Support requests relating to withdrawals and cancellations
• Work towards agreed customer service targets and service levels
• Collaborate with local Customer Support Officers and overseas team members

Customer Support Officer – Graduate Opportunity

• Respond to enquiries across email, live chat, phone and social within agreed service and quality targets
• Own enquiries from first contact through resolution, aiming to solve them in a single response
• Provide product, sizing, fabric, care and styling advice
• Manage orders, invoices, cancellations, refunds, exchanges and replacements
• Support delivery, tracking and returns enquiries, liaising with carriers and internal teams
• Identify sales opportunities and help customers purchase confidently
• Process physical returns, exchanges and click-and-collect orders when rostered
• Build relationships with returning, trade and project customers
• Capture feedback and recurring issues to improve products, processes and service
• Follow workflows and tools, using judgement for personalised customer support
• Partner with Retail, Warehouse, Product and Operations teams to resolve issues and support escalations
• Assist with administrative tasks, peak trade activity and other customer experience responsibilities as required

Customer Experience Representative

• Serve as the customer’s single point of contact for support incidents for a specific product centre
• Develop an in-depth understanding of the customer’s environment and implementation
• Build strong working relationships with customers
• Leverage technical expertise and customer-environment knowledge to resolve incidents efficiently
• Provide timely updates on open incidents
• Coordinate with OpenText experts to expedite resolution
• Apply best practices to minimize operational risks and avoid common pitfalls
• Provide periodic supportability assessments
• Offer technical support mentoring to increase customer knowledge
• Understand customers’ operational profiles to improve OpenText support
• Share prescriptive product roadmaps for upgrade and migration planning
• Guide customers in leveraging the full features and functionality of OpenText solutions
• Act as a strategic partner in plans to proactively improve and maintain customers’ software investments
• Prepare collateral and present best practices for OpenText software products
• Promote customer retention, loyalty, and account growth

Customer Support jobs in Australia

Customer Support Specialist

Customer Support Specialist

Customer Support Specialist

Customer Experience Specialist – Professional II

Customer Service & Sales Consultant

Customer Service Officer – Payments

Customer Service & Sales Consultant – Expression of Interest

Customer Support Officer – Graduate Opportunity

Customer Experience Representative

Lead Premium Support Specialist – OSM