Customer Support

• Serve as the first point of contact for customer requests received by email and chat
• Handle all requests independently and efficiently
• Escalate technical issues and bugs to the technical team
• Liaise with the development team to resolve customer concerns
• Proactively and continuously update customers and staff in Australia, Canada, the United States, and the United Kingdom on ongoing or unresolved issues
• Develop an in-depth understanding of the EngagementHQ platform
• Build customer trust through empathy, anticipating needs, and responding quickly
• Collaborate closely with the development team
• Collaborate with the product team
• Report directly to the Support Manager in India

Senior Tech Support Representative

• Facilitate quality and accurate quotations, purchase orders, and work orders
• Provide prompt, courteous, and professional responses to customer requests
• Maintain and grow sales from current active and past non-active customers
• Prospect new business
• Enter orders accurately into Oracle
• Coordinate scheduling and delivery for multiple plant sites
• Develop product knowledge and answer customer support questions
• Handle claims, account reconciliation, and transactions
• Communicate timely with the appropriate function
• Accept inbound calls to assist with basic customer needs
• Liaise between manufacturing and customers
• Learn the designated commercial/industrial product line
• Prepare quotes to assist Outside Sales

Customer Service Representative

• Answer inbound calls and emails from shareholders and assist with queries within agreed service standards
• Answer inbound shareholder calls and assist with buying or selling shares within agreed service standards
• Respond to basic queries and refer to senior colleagues where appropriate
• Contribute to completion of the team’s workload
• Improve operational skills and identify areas for process and service improvement
• Undertake duties at a similar level as required
• Ensure compliance with company procedures, standards, reporting requirements, and relevant regulatory and statutory requirements
• Undertake duties in accordance with regulator requirements
• Complete work within company security arrangements
• Ensure work is undertaken within the quality system
• Comply with physical and information security arrangements
• Follow scheduled breaks to maintain service-level agreements
• Follow the US business holiday calendar

Customer Experience Executive

• Manage documentation efficiently during and after customer interactions
• Provide customer service using verbal and written communication
• Operate basic computer applications, including MS Office

Associate – Customer Service

• Support the UKIMEA region during its business hours while working India evening/night hours
• Provide proactive support for HPE Storage Products, including MP Block, MP File, and MP Object
• Apply advanced subject matter expertise to solve complex storage-product and business issues
• Resolve hardware and software technical issues from internal and external businesses, end users, and proactive notification systems
• Respond to service, product, technical, and customer-relations questions about features, specifications, repairs, products, parts, and options
• Proactively help businesses and end users avoid or reduce problem occurrence
• Contribute to new ideas, methods, automation, process improvements, and policies
• Lead or provide expertise to functional project teams and cross-functional initiatives
• Represent HPE to external customers and at customer visits, industry conferences/trade shows, and vendor meetings
• Mentor and guide lower-level or newer employees
• Articulate, recommend, and explain resolutions to clients
• Partner frequently with the Sales Pursuit team
• Document solutions for technicians and customers
• Lead resolution activities with escalated customers
• Contribute to technical action plans

Proactive Support Customer Manager – HPE Storage Products

• Support the US region during US business hours from Bengaluru evening/night hours
• Provide proactive support for HPE Storage Products, including MP Block, MP File, and MP Object
• Resolve complex hardware and software technical issues from internal and external businesses, end users, and proactive notification systems
• Respond to service, product, technical, customer-relations, feature, specification, repair, parts, and options questions based on customer entitlement
• Proactively help businesses and end users avoid or reduce problem occurrence
• Provide direction and guidance for process improvements and establish policies
• Mentor and guide lower-level or newer employees and other agents
• Clearly articulate, recommend, and explain resolutions to clients
• Represent HPE at customer location visits, industry conferences/trade shows, and vendor meetings
• Lead or provide expertise to functional project teams and cross-functional initiatives
• Partner frequently with the Sales Pursuit team
• Lead resolution activities with escalated customers and contribute to technical action plans
• Document solutions for use by technicians and customers

• Proactively mitigate Card Member disputes through resolution strategies such as merchant portal navigation and transaction clarification
• Mediate between Card Members and merchants to ensure accurate, compliant outcomes through research and analysis aligned with Regulation Z and the Fair Credit Billing Act (FCBA)
• Gather evidence, communicate resolutions clearly, and recommend alternative solutions that minimize financial write-offs
• Analyze Card Member concerns using structured probing to distinguish legitimate disputes from potential fraud
• Categorize and process cases in alignment with GDM and FCIA protocols
• Own end-to-end dispute handling, including case setup, timely communication, re-dispute management, and case re-evaluation
• Review prior cases, merchant responses, and new evidence to drive resolution
• Identify systemic dispute patterns and improve process efficiency
• Partner with internal teams to refine dispute resolution frameworks and conduct CMA research when needed
• Deliver empathetic communication, clear guidance, and transparent resolutions to enhance customer experience

Customer Service Analyst

• Provide Level 2 and 3 customer support for deployment and usage-related software issues
• Resolve and troubleshoot software problems using custom internal ticketing tools
• Collaborate with development and QA teams on issue resolution
• Author and maintain knowledge base articles on common service issues
• Manage multiple support projects with attention to detail
• Communicate effectively with customers and internal teams
• Support customers and resellers deploying document and content management solutions
• Gain hands-on experience with Microsoft .Net-based technologies

Software Support Specialist

• Act as the first point of contact for learners via email or on site
• Provide guidance in course selection and support participants with questions
• Ensure learner satisfaction through efficient, friendly, and solution-oriented support
• Coordinate administrative tasks
• Contribute to smooth day-to-day operations

Customer Service Agent

• Entering and updating order and shipment information
• Maintaining order, customer, and operational records
• Supporting item/SKU setup and other routine data entry
• Keeping shared trackers and project lists current
• Reviewing information for accuracy and flagging issues or discrepancies to your supervisor
• Helping with other operational tasks as priorities shift day to day

Customer Support jobs in India

Senior Tech Support Representative

Customer Service Representative

Customer Experience Executive

Associate – Customer Service

Proactive Support Customer Manager – HPE Storage Products

Proactive Support Customer Manager – HPE Storage Products

Customer Service Analyst

Software Support Specialist

Customer Service Agent

Sales Support Specialist