Customer Support

• Respond to customer inquiries via phone, email, or the Customer Service Database
• Validate customer issues through physical stock checks and system tools
• Troubleshoot problems and provide resolutions based on findings
• Assist with inventory management, stock checks, and inventory record corrections
• Follow safety policies and guidelines in the warehouse
• Develop knowledge of warehouse processes and inventory
• Communicate order status, delivery inquiries, and issue resolutions to customers
• Deliver products to customers using designated vehicles when needed
• Coordinate with warehouse departments to expedite processes and resolve customer issues

Customer Service Representative – 1st Shift

• Maintain positive customer relationships and excellent customer service experiences
• Assist customers with inquiries and resolve issues efficiently
• Coordinate with warehouse teams to meet customer needs
• Answer customer queries via phone, email, or the Customer Service Database
• Use physical stock checks and system tools to validate issues, troubleshoot problems, and provide resolutions
• Assist in managing inventory levels, conducting stock checks, and correcting inventory records
• Adhere to safety policies and guidelines in the warehouse
• Develop knowledge of warehouse processes and inventory
• Communicate order status, delivery inquiries, and issue resolution to customers
• Deliver products to customers using designated vehicles as needed
• Communicate with warehouse departments to expedite processes and resolve customer issues

Customer Service Representative, 1st Shift

• Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments
• Provide courteous and professional service to patients and address inquiries and concerns
• Accurately enter patient information and appointment details into the scheduling system
• Communicate appointment details and necessary instructions clearly to patients
• Address and resolve scheduling conflicts or issues promptly
• Collaborate with medical staff and other departments to ensure smooth scheduling operations
• Conduct follow-up calls to confirm appointments and provide patient reminders
• Maintain accurate records of patient interactions and transactions
• Perform other duties or special projects as assigned
• Work assigned schedules of 40 hours per week based on business needs
• Participate in a 24/7 contact center operation, including possible weekend shifts

Customer Service Advocate I

• Reach out to courts on individual orders and general court status updates, including answering questions and resolving issues related to existing orders.
• Communicate accurately and professionally through remote voice calls and emails with a positive service attitude while interacting with court personnel, attorneys, and other clients.
• Work in Skye (in-house application) to process documents, add informative updates / notes and other data entry tasks with a high degree of accuracy.
• Manage consistent in/outgoing phone calls to assist Courts and customers with questions, as well as managing calls from courts & customers.
• Relay relevant, updated information from Courts to process servers and customers as appropriate.
• Collaborate with team members to find root causes and process inefficiencies that happen as a document makes its way to and from court.
• Navigate and understand court dockets to understand how they communicate case documents and statuses, downloading documents directly and importing them into the internal application as needed.
• Perform other job-related duties as assigned.

Court Support Specialist

• Answer inbound telephone calls and engage in dialogue with customers
• Ask clarifying questions to fully understand customer requirements
• Act as the first point of contact for customer and sales team inquiries
• Access customer account information in Customer Relationship Management software
• Make entries to resolve problems, record preferences, and process orders, returns, credits, and other transactions
• Process requests for orders, pricing quotes, availability, and other product and service information via email, fax, phone, and ecommerce
• Provide information on new products and services through up-selling and cross-selling opportunities
• Troubleshoot basic technical problems by phone
• Strive for one-call resolution and provide prompt follow-up when required
• Use resources, tools, and technology to identify, research, and resolve customer issues
• Participate in ongoing training and self-development
• Recognize and alert the supervisor to trends in customer calls
• Recommend process improvements to improve service, efficiency, and accuracy
• Build positive and cooperative relationships with customers and coworkers
• Assist with other duties as directed by the supervisor

Customer Service Representative

• Manage incoming contacts and initiate customer contact via phone, email, and other methods when appropriate
• Greet customers and determine the reason for contact
• Provide accurate product and service information using procedures, guidelines, information systems, and resources
• Build sustainable customer relationships through open and interactive communication
• Guide customers in initiating and maintaining customer accounts and orders
• Listen actively, gather relevant information, escalate concerns when needed, and communicate proposed resolutions
• Identify and assess customer needs to achieve satisfaction
• Provide relevant and appropriate company information
• Contribute to team objectives as needed
• Recommend potential products or services to management based on customer input
• Process and monitor orders from ticket creation through proofing and submission to production
• Work under supervision while often operating independently with select customers
• Promote excellent service standards and customer loyalty
• Work in a clerical office setting using computers, phones, photocopiers, filing cabinets, and fax machines

• Handle phone, e-mail, and chat support for moderate to complex system or content issues; identify, resolve, and escalate issues when necessary; record these interactions in our customer relationship database
• Identify and document resolution to reoccurring inquiries
• Cross-train on other products and systems
• Participate in projects and process improvement initiatives
• Provide general reports to management as requested
• Participate in product testing and review as required
• Secure and keep confidential product and customer data
• Perform other duties as assigned by supervisor

Customer Service Technical Associate – Tax Content

• Provide exceptional customer service, warranty support, pre-purchase support, technical support, and issue resolution
• Troubleshoot basic technical problems primarily by phone through inbound and outbound communication, and via digital channels as needed
• Assist customers with troubleshooting Schlage products and provide resolutions or suitable next steps
• Escalate issues or seek guidance from internal resources and subject matter experts
• Guide customers through installation, app setup, product registration, and other how-to inquiries
• Communicate case drivers and known issues to internal stakeholders as the voice of the customer
• Follow through on customer commitments
• Learn, develop, and maintain product knowledge of mechanical and electronic Allegion consumer products and components
• Gain knowledge of complex troubleshooting scenarios and advanced Allegion products such as integrated locks
• Participate in ongoing training and development
• Maintain working knowledge of product catalogs, manuals, instruction sheets/templates, and price books
• Adhere to processes and maintain high-quality performance
• Participate positively and respectfully in team activities
• Consistently meet goals and metric expectations
• Support Allegion’s values and customer-centric culture

Residential Support Representative

• Manage an assigned Customer Service team to ensure operational excellence
• Evaluate, coach, train, develop, and staff the Customer Service team
• Manage daily Customer Experience team activities, including order processing, confirmations, information requests, product availability inquiries, and customer inquiries
• Promote proper telephone and email etiquette and timely, professional responses
• Resolve escalated issues with Sales, Operations, Finance, and other departments
• Coach the team on preventative steps
• Staff the team according to business needs using reporting tools and workload balancing
• Coach, counsel, and discipline employees as necessary
• Complete written appraisals and support employee growth and development
• Implement and train employees on new processes, policies, and products
• Ensure use of available Veritiv tools
• Create, monitor, and review team and individual goals
• Lead the team through change
• Maintain communication with internal and external customers through monthly calls with sales management and top accounts
• Assist with recruitment, interviewing, and selection of departmental new hires

Customer Support jobs in Kansas

Customer Service Representative – 1st Shift

Customer Service Representative, 1st Shift

Customer Service Advocate I

Court Support Specialist

Customer Service Representative

Customer Service Representative

Customer Service Technical Associate – Tax Content

Residential Support Representative

Customer Service Team Manager