Customer Support

• Engage with inbound customers online and over the phone
• Uncover customer needs and guide customers through the car-buying process
• Recommend vehicles based on customer preferences using CarMax inventory knowledge
• Guide customers through online sales, appraisals, financing applications, and vehicle delivery scheduling
• Ensure a smooth transition from online shopping to in-store purchasing
• Achieve individual sales and performance targets while providing an iconic customer experience
• Meet applicable automotive salesperson licensing requirements

Customer Service Consultant

• Answer incoming calls and direct phone calls appropriately
• Receive and process customer purchase orders and release orders to the warehouse
• Send sales order confirmations and customer invoices
• Verify shipping addresses, attention lines, purchase order information, and pricing
• Set up new customer accounts in the ERP system and update CRM buyer and AP contact information
• Provide customers with purchase, backorder, substitution, tracking, proof-of-delivery, and invoicing information
• Facilitate customer returns according to RGA/RMA procedures
• Process credit memos after returned items are placed back into inventory
• Record customer complaints and interactions in the CRM
• Support service department billing and miscellaneous inventory transactions
• Maintain envelopes and postage supplies
• Process demo sales, shipping documents, and installation-calendar updates
• Process trade-in credit memos and provide trade-in documentation
• Rotate staff to ensure reception desk coverage
• Enter sales orders, create return orders, look up pricing, and train new employees on customer service tasks
• Maintain current policies, procedures, and task documentation
• Accept additional projects related to essential job functions

Customer Service Representative, Temp

• Partner with the existing VP of Customer Experience and CX executives to define and execute company-wide CX strategy
• Own defined portions of Stord’s customer portfolio, teams, and strategic priorities
• Establish expectations for retention, customer health, executive engagement, renewals, expansion, and customer outcomes
• Develop scalable customer segmentation, service tiers, engagement models, and account ownership standards
• Ensure a consistent “One Stord” customer experience across products, geographies, and acquired businesses
• Integrate acquired customer portfolios and CX organizations into Stord
• Drive retention, customer health, GRR, NRR, renewal rates, NPS, CSAT, and escalation-risk management
• Serve as executive sponsor for major customers and resolve complex customer situations
• Standardize account planning, health scoring, QBRs, executive business reviews, escalation management, renewal planning, churn prevention, communications, and executive sponsorship
• Partner with Sales and Finance on account economics, renewal risk, expansion opportunities, credits, AR exposure, and profitability
• Identify customer expansion opportunities and partner with Sales on qualification and execution
• Strengthen mechanisms for customer insights to reach Product, Operations, Sales, Solutions, Implementations, and executive leadership
• Lead through growth, product launches, acquisitions, international expansion, operational challenges, and organizational transformation
• Develop senior CX leaders and establish leadership expectations, performance standards, career paths, succession planning, and talent development
• Maintain alignment with the existing VP of Customer Experience and broader CX leadership team

Vice President – Customer Experience

• Handle phone calls related to any CET property and the Caesars Rewards program
• Communicate information about Caesars Rewards offers, Reward Credits redemption and earnings, Tier benefits, partners, Visa, and related topics
• Document and resolve Tier-level customer inquiries professionally and promptly
• Respond to large quantities of guest emails for the Western Region, including Caesars Rewards, within defined due dates
• Perform problem resolution and service recovery through letters, phone calls, and email
• Complete tasks assigned by the Supervisor
• Accept feedback and coaching from supervisors

Customer Service Specialist – Caesars Rewards

• Answer incoming calls and emails about Games, Systems, and Hardware issues
• Gather case details, enter data into Remedy System/Salesforce, and dispatch cases to appropriate support groups
• Provide front-end/first-level application support for web-based applications and inquiries
• Maintain personal Service Level Agreements and team goals according to established guidelines
• Use accurate problem logging, issue tracking, and auditing procedures
• Verify outstanding customer issues daily through completion
• Maintain the security and integrity of Service Support Computers and proprietary materials
• Notify the Supervisor and Manager immediately of security breaches
• Identify application software training needs for the Service Support Group
• Cross-train backup and new personnel as needed
• Maintain Remedy for customer additions, changes, and deletions
• Meet daily shift and attendance requirements
• Adapt to schedule changes with advance notice
• Perform other duties as assigned

Service Support Representative

• Coordinate the handoff of new hires/candidates to the onsite supervisor
• Ensure new hires/candidates successfully report to the correct work location and shift
• Follow up on candidates who do not report as scheduled
• Communicate attendance or arrival issues to the appropriate team
• Provide customer service to clients via phone, email, and in-person communication
• Manage and maintain client files and records
• Create and manage spreadsheets and other administrative documents using Microsoft Office
• Schedule appointments and meetings for clients and staff
• Conduct research and gather information as needed
• Attend client sites as required
• Perform other related duties as assigned

Customer Support jobs in Nevada

Customer Service Consultant

Customer Service Representative, Temp

Vice President – Customer Experience

Customer Service Specialist – Caesars Rewards

Service Support Representative

Part Time Customer Service Representative – Admin