Customer Support

• Provide professional and personalized guest service in the VIP Client Dining rooms
• Prepare dining rooms and ensure a welcoming atmosphere for clients and visitors
• Support breakfast, lunch, apéro, and coffee service requirements
• Assist with hosting internal and external guests
• Support the Free Flow Restaurant during lunch service
• Assist with food and beverage service activities
• Ensure service areas are clean, organized, and professionally presented
• Support coffee service for client and internal meetings
• Prepare meeting rooms with required beverages and consumables
• Assist with hospitality requirements for conferences and special meetings
• Provide holiday and absence cover for tea and coffee kitchens
• Refill beverages, coffee supplies, and consumables
• Maintain cleanliness and order in tea kitchen areas
• Support the Customer Care team during internal and client events
• Assist with event setup, service, and breakdown
• Carry out general cleaning, tidying, and organizational tasks
• Contribute to exceptional hospitality experiences across the campus

Junior Customer Care – Hospitality, Client Dining Support

• Provide verbal and written customer support for banks, notaries, and land registries
• Perform initial analysis of incident reports and questions, and resolve straightforward issues
• Train new and existing customers on-site or online
• Create and maintain user guides and webinars
• Coordinate requests and concerns from different customer groups
• Serve as a point of contact for external customers, as well as technical and subject-matter 3rd-level support

Second-Level Support Specialist

• Support business applications, with a focus on finance, billing, and logistics processes
• Assist business departments as the first point of contact for questions about system usage
• Handle support requests in 1st Level Support
• Analyze and document errors, incidents, and user requests
• Ensure sustainable solutions or escalate issues to the appropriate teams
• Maintain and continuously expand the knowledge base, training materials, and support documentation
• Participate in testing, releases, system enhancements, and the introduction of new features
• Collaborate with Process Owners, Power Users, Application Support, and external service providers
• Support the development and mapping of interfaces between different systems
• Identify potential process improvements and contribute suggestions for improvement
• Contribute to the digitalization of business processes and support innovative projects in the finance and logistics sectors

1st Level Support Specialist, Finance & Billing

• Provide first-level user and application support in the tax sector
• Respond to customer inquiries by phone and email regarding the use of tax software
• Register, classify, and document incidents
• Escalate support issues to the second-level support team when they cannot be resolved independently
• Ensure telephone availability and response times during agreed service hours

Support Agent, Helpdesk Agent – Italian Language Skills

• Handle customer inquiries by phone in German, French, and Italian
• Process customer orders
• Assist with and support various customer service activities
• Work Monday to Friday between 7:30 a.m. and 6:30 p.m., and occasionally on Saturdays between 8:00 a.m. and 5:00 p.m., according to the work schedule

Customer Support jobs in Switzerland

Junior Customer Care – Hospitality, Client Dining Support

Second-Level Support Specialist

1st Level Support Specialist, Finance & Billing

Support Agent, Helpdesk Agent – Italian Language Skills

Customer Service Representative, 60–100%