Customer Support

• Provide phone, email, and chat support
• Work closely with customers and internal teams to resolve issues efficiently
• Troubleshoot and diagnose reported problems
• Understand and correct technical problems
• Build strong relationships with colleagues and customers
• Communicate in a timely, professional, and respectful manner
• Identify, test, and verify issues
• Provide the development team with clear issue documentation
• Collaborate cross-functionally on customer-focused initiatives
• Participate in testing new features and releases
• Suggest product enhancements using data and customer feedback
• Adhere to HealthStream security policies, procedures, and assigned training
• Develop expertise in HealthStream products and advocate for clients

Tier 1 Customer Support Specialist

• Coordinate schedules of team members.
• Handle the daily administration of compliance documentation.
• Support the manager with reporting tools and distribution of team reports.
• Work with supply chain to manage inventory and support fleet management.
• Support the sales team delivering the AT&T white glove experience in customers’ homes.
• Help equip the team to explain AT&T products and services and close sales.

Integrated Sales Support Representative

• Serve as the primary point of contact for members, providers, and plan sponsors
• Deliver customer service through phone, digital, and written communication channels
• Resolve routine and complex customer concerns
• Document customer interactions and maintain detailed records
• Educate customers on plan benefits, policies, procedures, and self-service tools
• Identify customer needs and provide personalized solutions and recommendations
• Research and resolve claims, eligibility, billing, enrollment, and benefit-related issues
• Coordinate escalations and referrals to appropriate departments
• Pursue first-call resolution whenever possible
• Maintain productivity, quality, compliance, and customer satisfaction standards
• Support appeals, grievances, complaints, and authorization-related inquiries
• Use multiple systems and resources to investigate issues and provide accurate information
• Adhere to HIPAA, regulatory requirements, and privacy and confidentiality policies
• Participate in training, coaching, and continuous improvement initiatives
• Share knowledge and support organizational goals

Customer Service Representative

• Partner with caregivers as a peer, using lived experience to build trust and offer hope
• Drive family engagement in the program
• Help families get started, keep appointments, and use the Holon Vibe app
• Reinforce caregiver curriculum and support communication and problem-solving skills
• Help caregivers navigate and advocate across schools, courts, child welfare, community resources, and behavioral-health providers
• Help caregivers identify natural supports and set family goals within the care plan
• Coordinate with the Holon care team, primary care provider, and case manager
• Flag concerns early and keep the family at the center of the plan
• Record participation and progress in the platform
• Uphold guardian consent, youth privacy, and compliance rules regarding voluntary participation, engagement-based rewards, and no inducements

Family Support Specialist

• Build rapport and trust with clients by consistently delivering exceptional service
• Process and input customer orders
• Run and print shipments from WMS
• Run stock reports to check product availability
• Generate paperwork and information required for customer work orders
• Check orders for special requests
• Expedite and trace orders, and notify customers about merchandise activity
• Follow up with departments to ensure service standards are met
• Verify customers and assure proper invoicing of accounts
• Handle returned merchandise and ensure proper customer credit
• Respond to customer inquiries and complaints regarding work orders, invoicing, shipments, and inventory management
• Act as liaison between the warehouse, office, and customers regarding accounts, invoicing, and credit changes
• Ensure accuracy of receiving and shipping documents
• Maintain shipping and receiving data and records
• Reconcile receiving counts with packing lists and purchase orders, and shipping counts with picking documents
• Prepare customer service reports as required by supervisors
• Assist in resolving discrepancies
• Enter and verify customer orders, shipments, receipts, physical inventories, and adjustments
• Oversee order paperwork and maintain corresponding files
• Answer phones, operate office machines and computers, greet visitors, and correspond with customers
• Route incoming calls, take messages, provide general information, and direct visitors
• Assist drivers at the check-in window
• Cross-train in other administrative functions
• Work overtime as dictated by business needs

Customer Service Agent – Warehouse D Shift

• Build rapport and trust with clients by consistently delivering exceptional service
• Process and input customer orders
• Run and print shipments from WMS
• Run stock reports to check product availability
• Generate paperwork and information required for customer work orders
• Check orders for special requests
• Expedite and trace orders and notify customers about merchandise activity
• Follow up with other departments to ensure service standards are met
• Verify customers as required for proper invoicing
• Handle returned merchandise and ensure proper customer credit
• Respond to customer inquiries and complaints concerning work orders, invoicing, shipments, and inventory management
• Act as liaison between the warehouse, office, and customers regarding accounts, invoicing, and credit changes
• Ensure accuracy of receiving and shipping documents
• Gather and maintain shipping and receiving data and records
• Verify receiving counts against packing lists and purchase orders and shipping counts against picking documents
• Prepare customer service reports as required by supervisors
• Assist in resolving discrepancies
• Enter and verify data regarding customer orders, shipments, receipts, physical inventories, and adjustments
• Oversee order paperwork and maintain corresponding files
• Answer phone calls, operate office machines and computers, greet customers and visitors, and correspond with customers
• Route incoming calls, take messages, provide general information, direct visitors, and assist drivers at the check-in window
• Cross-train in other administrative functions as needed
• Work overtime as dictated by business needs

Customer Service Agent – Warehouse A Shift, M-F 6:00am-2:30pm

• Efficiently manage client accounts by taking ownership of account handling, maintenance, collection, and liquidation for assigned portfolios
• Analyze payment history and notes and clearly communicate account statuses to customers
• Recommend appropriate solutions by analyzing customer accounts and negotiating acceptable collection arrangements
• Promptly report or refer sensitive and complex issues to the Team Leader
• Document all activities clearly and concisely in accordance with established procedures
• Handle a high volume of inbound calls

Spanish/English Customer Service Representative

• Provide phone, email, and chat support
• Work with customers and internal teams to resolve issues efficiently
• Troubleshoot and diagnose reported problems
• Build strong relationships with colleagues and customers
• Communicate in a timely, professional, and respectful manner
• Identify, test, and verify issues
• Provide development teams with clear issue documentation
• Collaborate cross-functionally on customer-focused initiatives
• Participate in testing new features and releases
• Recommend product enhancements using data and customer feedback
• Develop expertise in HealthStream products and advocate for clients

• Answer incoming calls via an Automated Call Distribution system from borrowers and third parties regarding existing mortgage loans
• Provide accurate and timely information courteously and professionally while pursuing first-call resolution
• Escalate complex calls to qualified team members
• Set up and route process tasks and contact supporting departments by email or phone to resolve calls
• Track, follow up, and complete customer callbacks
• Collect payments when necessary and appropriate
• Document call details, customer comments, and follow-up dates in the mortgage servicing system
• Perform duties in accordance with company policies, procedures, and applicable US state and federal laws and regulations

Customer Service Specialist

• Serve as the first point of contact for customers
• Complete call center representative functions effectively and professionally
• Receive and handle customer telephone questions and complaints
• Answer inbound calls in a timely manner
• Respond to customer inquiries and provide personalized customer service
• Manage and update customer profiles with customer status
• Coordinate with departments to achieve customer satisfaction
• Build customer loyalty by meeting customer expectations
• Evaluate customer problems and provide logical, lasting solutions
• File customer disputes in accordance with Regulation E
• Reply to corresponding emails
• Establish and maintain effective coordination with other departments and management
• Keep the supervisor informed of significant problems
• Correspond with the Fraud Department regarding potential fraudulent activity
• Maintain effective working relationships with the operations department

Customer Support jobs in Tennessee

Tier 1 Customer Support Specialist

Integrated Sales Support Representative

Customer Service Representative

Family Support Specialist

Customer Service Agent – Warehouse D Shift

Customer Service Agent – Warehouse A Shift, M-F 6:00am-2:30pm

Spanish/English Customer Service Representative

Tier 1 Customer Support Specialist

Customer Service Specialist

Customer Service Representative, Bilingual – Spanish, Part-Time, Weekends