Director

• Own the maintenance operating system from request intake through scheduling, field execution, documentation, billing handoff, and closeout
• Set emergency and routine service levels, escalation rules, quality standards, and communication expectations
• Run weekly maintenance operating reviews covering backlog, aging, scheduled work, emergencies, callbacks, staffing, vendor capacity, and financial performance
• Ensure accurate work-order status, scheduling, resident communication, vendor communication, and after-hours handoffs
• Hold the Project Manager/Estimator accountable for scopes, estimates, schedules, project delivery, change control, documentation, and project margins
• Use the Field Operations Specialist for inspections, technical troubleshooting, difficult jobs, field recommendations, and workmanship checks
• Maintain decision-ready records in PropertyMeld, Buildium, approved trackers, and related source systems
• Directly manage field staff, including expectations, schedules, coaching, attendance, discipline, development, and staffing decisions
• Define skills, productivity expectations, quality standards, safety practices, and documentation requirements for field roles
• Build labor and vendor capacity plans for seasonal demand, portfolio growth, emergency coverage, and project commitments
• Create onboarding and training plans for field staff, coordinators, estimators, and vendors
• Own the maintenance budget, labor plan, vendor plan, gross-margin review, billing completeness, and material cost controls
• Review vendor performance, pricing, availability, insurance requirements, service quality, and replacement risk
• Partner with Finance to reconcile operations with billing, payroll, vendor bills, receivables, and department reporting
• Coordinate cross-department handoffs with Property Operations, Leasing, Customer Success, On Ramp, Finance, and Systems/Data
• Convert maintenance data into executive action plans and bring recommendations on risks and corrective actions to the COO and CEO
• Build and maintain maintenance playbooks for routine work, emergencies, projects, inspections, vendor use, resident communication, and billing handoff

Explore Director of Maintenance at Green Ocean Property Management. Review requirements and application details.

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