Dispatcher

• Coordinate with production and yard personnel to schedule deliveries, considering truck capacity, delivery distances, and unloading times
• Collaborate with customer service representatives to optimize delivery schedules
• Assign drivers for concrete product deliveries
• Generate sales reports
• Ensure high levels of customer satisfaction and address service quality issues
• Build internal relationships to understand and fulfill customer needs
• Record mix components for each load
• Maintain communication with drivers to streamline deliveries
• Recommend procedural enhancements to improve customer service
• Generate and manage invoices, delivery tickets, and shipping documents

• Respond to emergency and non-emergency calls
• Dispatch troopers and other state law enforcement officers
• Monitor and respond to radio and data communications traffic
• Coordinate efforts between the Florida Highway Patrol and other agencies, including the Florida Department of Transportation after crashes
• Receive, relay, and document call and incident details, law enforcement activity, and other information
• Serve as the vital communications link between the public and law enforcement
• Complete four-month classroom and on-the-job training across orientation, call taking, radio, combined call taking and radio, and shadowing phases
• Participate in the 911 Public Safety Telecommunicator exam and certification process

Community Service Officer – State LE Dispatcher

• Directly support fire suppression and other emergency response operations
• Coordinate emergency responses of firefighters, supervisors, pilots and law enforcement personnel through a communication center
• Handle critical situations requiring independent judgment
• Perform operational fire control and other support duties
• Receive radio and telephone information concerning wildfires and smoke obscuring highways
• Determine required action and dispatch emergency response personnel and/or aircraft
• Ensure the security of law enforcement investigators conducting arson, timber theft and surveillance operations
• Approve or deny outdoor burning authorizations by telephone and advise landowners on burning laws and safety precautions
• Maintain computer records of burning authorizations, fire reports, fire readiness reports and daily weather information
• Transmit, receive and store district records and reports using a computer
• Maintain up-to-the-minute knowledge of the location of crews and equipment, including firefighters and patrol aircraft
• Perform other related work as assigned, which may include handling revenue

Wildland Fire Dispatcher

• Communicate back and forth with WM Drivers to assist with problem resolution while on route
• Handle incoming service orders, direct drivers, and resolve service issues
• Interact with customers, WM customer service, sales, and operational staff
• Use WM proprietary software to enter ticket information and track activity
• Work with routing specialists, route managers, and the service department to optimize complex routes
• Dispatch drivers to calls based on customer needs, driver locations and loads, and daily factors to balance cost and response speed
• Field customer calls and customer service and sales emails; manage pickup or container delivery requests and ensure same-day service
• Initiate outbound calls to customers while drivers are on-site to resolve pickup and other issues
• Troubleshoot and resolve potential delivery and pickup problems
• Record and document driver information and distribute it to appropriate departments
• Communicate with maintenance shop personnel and serve as an emergency point of contact
• Serve as point person for the manager and coordinate projects and other tasks
• Delegate work in the manager's absence
• Serve as an escalation point for other Dispatchers
• Train new Dispatchers
• Cover all lines of business and multiple sites within an area as needed
• Travel up to 15% initially to assist with centralization efforts

Senior Dispatcher/Router

• Receive fuel requests via email or phone and confirm details with clients
• Enter orders into the GA order entry system (OTS) and lock in pricing
• Arrange fuel deliveries with preferred carriers and confirm successful completion
• Resolve logistical issues and recommend alternative solutions
• Work closely with Supply, Accounting, and other departments
• Ensure timely deliveries and exceptional customer experiences

Dispatcher jobs in Florida

Dispatcher

Community Service Officer – State LE Dispatcher

Wildland Fire Dispatcher

Senior Dispatcher/Router

Dispatcher – Business Aviation