Field Engineer

• Provide highly visible customer support through on-site installation
• Oversee diagnosis, troubleshooting, service, and repair of complex equipment and systems during installation
• Check out and approve operational quality of system equipment against Onto specifications
• Instruct customers in system operation when needed
• Serve as company liaison with customers on administrative and technical matters for assigned projects
• Interpret customer needs and clarify whether problem resolution belongs to sales personnel, customer support representatives, or engineers
• Provide field support for system hardware and software, PCs, IP telephony, networking, and wireless networking
• Apply company policies and procedures to resolve varied issues
• Perform varied, somewhat difficult work under limited supervision
• Within two years through the position and internal training, complete difficult assignments with minimum supervision
• Make recommendations for continuous improvement of the organization’s business
• Exercise decision-making latitude regarding installations under the engineer’s responsibility

Explore Field Service Engineer at Onto Innovation. Review requirements and application details.

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