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Posted: 10/21/2026Linux
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Onto InnovationCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer support for complex equipment installation, troubleshooting, and repair, while effectively communicating with clients and ensuring operational quality. Proficient in utilizing technical skills and tools to provide field support and improve organizational processes.
Highest-signal resume keywords
B.S. In ElectronicsCustomer SupportMetrology Tool ExperienceField Service SupportProficient English Skill
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Provide highly visible customer support through on-site installation
- Oversee diagnosis, troubleshooting, service, and repair of complex equipment and systems during installation
- Check out and approve operational quality of system equipment against Onto specifications
- Instruct customers in system operation when needed
- Serve as company liaison with customers on administrative and technical matters for assigned projects
- Interpret customer needs and clarify whether problem resolution belongs to sales personnel, customer support representatives, or engineers
- Provide field support for system hardware and software, PCs, IP telephony, networking, and wireless networking
- Apply company policies and procedures to resolve varied issues
- Perform varied, somewhat difficult work under limited supervision
- Within two years through the position and internal training, complete difficult assignments with minimum supervision
- Make recommendations for continuous improvement of the organization’s business
- Exercise decision-making latitude regarding installations under the engineer’s responsibility
Requirements
What you’ll need- B.S. in Electronics, Systems Engineering, Materials Science, or Analytical Chemistry
- Or undergraduate degree/vocational certificate(s) in one of the above domains with 3 years of experience
- More than 50% and up to 75% travel required
- Metrology tool experience, operation, or technical/field service support is a plus
- Related experience in the semiconductor field preferred
- Proficient English skill is a must
- Familiarity with Windows, Microsoft Office, and/or Linux
- Proficiency using hand tools, DVM, and other troubleshooting equipment
- Self-motivated
- Forward-thinking and committed to continuous improvement
- Proactive
- Process-oriented
Benefits
Comp & perks- Health, dental, vision, life, and disability insurance
- PTO
- 401(k) plan with employer match
- Employee Stock Purchase Program (ESPP)
- Health and wellness initiatives
- Collaborative working environment
- Resources and state-of-the-art tools and equipment
- Welcoming, inclusive corporate culture
- Competitive salary
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingSystem InstallationOperational Quality CheckTechnical SupportProcess Improvement
Soft Skills
Self-MotivatedProactiveForward-ThinkingProcess-Oriented
Tools & Technologies
WindowsMicrosoft OfficeLinuxHand ToolsDVM
Industry Keywords
Semiconductor FieldField SupportCustomer LiaisonTechnical MattersInstallation Supervision