Field Engineer

• Set up, operate, maintain and optimize Leica Biosystems systems for customer demonstrations, training activities and workflow simulations
• Prepare, inspect, verify and troubleshoot demonstration assets according to workshop priorities
• Manage configuration, calibration, verification, upgrades and readiness checks for equipment, accessories and software
• Diagnose and resolve technical issues across platforms, electromechanical systems, software and network-connected components
• Complete maintenance, repair, modification and quality verification activities according to Leica Biosystems standards and applicable quality requirements
• Partner with workshop colleagues, sales, applications, product specialists and service teams to deliver reliable customer demonstrations
• Report to the Manager EDC Workshop within the EMEA Customer Excellence organization
• Support the Commercial Workshop and European Demonstration Centre in Nussloch
• Travel for field service, the Newcastle demo laboratory, customer demonstrations, training and cross-functional technical activities

Field Service Engineer

• Set up, operate, maintain, and optimize Leica Biosystems systems for customer demonstrations, training activities, and workflow simulations
• Prepare, inspect, verify, and troubleshoot demonstration assets according to workshop priorities
• Manage configuration, calibration, verification, upgrades, and readiness checks for equipment, accessories, and software
• Diagnose and resolve technical issues across platforms, electromechanical systems, software, and network-connected components
• Complete maintenance, repair, modification, and quality verification activities in line with company standards and applicable quality requirements
• Partner with workshop colleagues, sales, applications, product specialists, and service teams to deliver reliable demonstrations
• Prepare, inspect, maintain, and repair demonstration, loan, and field-returned equipment
• Support the Commercial Workshop and European Demonstration Centre in Nussloch
• Travel for field service, Newcastle demo laboratory support, customer demonstrations, training, and cross-functional technical activities

Field Service Engineer – f/m/d

• Commissioning and servicing heat pumps for end customers and system operators
• Providing service-oriented advice to customers from heating companies by phone and in person
• Supporting colleagues in technical field service across the wider service area
• Participating in the on-call service rotation to provide customers with rapid support
• Contributing to sustainable energy solutions through the commissioning, maintenance, and troubleshooting of heat pumps

Field Service Technician

• Partner with PCB and advanced semiconductor packaging customers to identify technical challenges and deliver plating and metallization solutions
• Act as a trusted advisor to engineers, technical leaders, influencers, and decision makers
• Support customers through process installation, optimization, troubleshooting, and continuous improvement, both on-site and remotely
• Capture customer technology roadmaps and market trends to help shape innovation and product development
• Collaborate with R&D, Applications, Quality, Customer Service, and Commercial teams
• Lead technical discussions, customer presentations, and training sessions
• Monitor industry developments, emerging technologies, competitive activities, and market opportunities
• Build customer relationships and influence technical decisions across EMEA

Technical Field Service Engineer – M/F

• Set up, operate, maintain and optimize Leica Biosystems systems for customer demonstrations, training activities and workflow simulations
• Prepare, inspect, verify and troubleshoot demonstration assets according to workshop priorities
• Manage configuration, calibration, verification, upgrades and readiness checks for equipment, accessories and software
• Diagnose and resolve technical issues across platforms, electromechanical systems, software and network-connected components
• Complete maintenance, repair, modification and quality verification activities in line with Leica Biosystems standards and applicable quality requirements
• Partner with workshop colleagues, sales, applications, product specialists and service teams to deliver a reliable demo experience
• Report to the Manager EDC Workshop as part of the team preparing, inspecting, maintaining and repairing demonstration, loan and field-returned equipment
• Support field service, the Newcastle demo laboratory, customer demonstrations, training and cross-functional technical activities through required travel
• Support the Commercial Workshop and European Demonstration Centre through regular presence in Nussloch, Germany

• Commissioning and maintenance of our heat pumps at end customers’ premises and for system operators
• Providing service-oriented advice to our heating contractor customers by phone and on site to ensure customer satisfaction
• Supporting colleagues in technical field service across the wider surrounding area
• Participating in the on-call service to help customers as quickly as possible
• Commissioning, maintaining, and troubleshooting heat pumps in the Herford region

Field Service Technician, Herford Region

• Technische ondersteuning bieden bij het oplossen van problemen voor installateurs en andere klanten via telefoon of digitale kanalen.
• Ondersteuning bieden bij inbedrijfstelling, op afstand en op locatie.
• Samenwerken met internationale en lokale collega’s en afdelingen om klantproblemen op te lossen.
• De logistiek plannen en coördineren voor het verzenden van vervangende omvormers en ondersteunen bij het ophalen van omvormers.
• Ondersteunen bij de kwalificatie, onboarding en het beheer van nieuwe servicepartners.
• Relevante informatie over servicecases nauwkeurig documenteren in CRM-software.
• Trainingen geven aan klanten en interne collega’s.
• Mogelijkheden signaleren om producten en processen te verbeteren voor hogere klanttevredenheid en kostenefficiëntie.
• Regelmatig feedback verzamelen, zoals klanttevredenheid, om aftersalesprocessen continu te verbeteren.

Service Engineer

• Support exciting projects in large, sometimes international customer environments
• Take responsibility for client services
• Install notebooks and PCs via Empirum
• Diagnose and resolve technical issues
• Set up VPN connections for notebooks
• Configure DECT phones
• Perform data recovery
• Patch networks
• Set up switches
• Troubleshoot networks
• Reorder, reassign, decommission, and repair defective software
• Relocate users, including client hardware and telephones
• Patch networks or telephones
• Configure user settings, drive mappings, and access permissions in Active Directory
• Support the installation and configuration of mobile device management systems and user accounts

IT Service Engineer

• On-site service delivery and support within order and incident management for the digital workplace
• Meeting room support and troubleshooting IT equipment in conference rooms
• Delivery, installation, repair, setup, and upgrading of PC systems
• Processing incident reports using a ticketing system
• Configuring PC systems with customer-specific images
• Configuration and support of special devices
• On-site printer support, including replacement, network connectivity, and troubleshooting
• Replacement, installation, and documentation of network components
• Patching and troubleshooting telecommunications lines
• Setting up, dismantling, and reconfiguring PC workstations
• Supporting workplace service projects

• Handle incidents in 1st- and, in some cases, 2nd-level support
• Assist users with the use of hardware and software
• Document all activities in the Jira ticketing system
• Analyze and resolve issues in the client, network, and workplace environments
• Install, configure, and replace notebooks, PCs, printers, monitors, docking stations, and presentation solutions
• Carry out workplace relocations and hardware and software rollouts
• Provide support with network-related tasks
• Coordinate external service providers as required
• Work closely with IT colleagues
• Ensure compliance with security and compliance requirements
• Participate in the daily IT service duty roster

Field Engineer jobs in Germany

Field Service Engineer

Field Service Engineer – f/m/d

Field Service Technician

Technical Field Service Engineer – M/F

Field Service Engineer

Field Service Technician, Herford Region

Service Engineer

IT Service Engineer

IT Service Engineer

IT Field Service Technician – Full-Time