Field Engineer

• Coordinate with crew members to deploy tools and services, including liaison with customers and shore-based Operations Managers
• Participate in finding solutions to complex technical problems through hands-on work at the rig site
• Prepare, document, and receive outbound and inbound equipment and products, including products to and from the well site
• Provide support for tenders, including data analysis and cost estimates
• Perform invoicing activities
• Engage in job shadowing opportunities to develop a holistic understanding of the business
• Lead crews to ensure equipment is installed, maintained, and started properly
• Ensure jobsite services exceed customer expectations
• Interface between on-site teams and the client

Lead Field Engineer

• Engage with customers to create value and deliver outcomes, adoption, and renewals
• Collaborate cross-functionally to ensure a unified customer experience across the lifecycle
• Provide Day-2 support on Cisco products and solutions using technical expertise, AI, automation, strategic guidance, and innovative solutions
• Develop specialized insight across technologies and sectors or domains such as Healthcare and BFSI
• Implement Resilience and Security by design into deliverables
• Serve as a focal point for proactive problem resolution across Cisco technologies
• Lead strategy and optimization of Cisco services and solutions in alignment with customer goals
• Develop and deliver technical content and guidance for customer engagements and solution adoption
• Take end-to-end responsibility for customer solution success and lead collaboration across internal teams and external stakeholders
• Create technically sound, clearly articulated customer-facing documentation aligned with CX standards
• Leverage AI and automation to improve delivery efficiency, innovation, customer outcomes, and personal productivity
• Contribute to knowledge sharing and digital intellectual capital, including documentation templates and automation artifacts
• Build leadership presence through regular customer engagements and participation in industry events such as Cisco Live and IETF forums
• Balance multiple projects and train and mentor other engineers

Consulting Engineer, Service Provider, R&S

• Perform service, preventive maintenance, and corrective actions on Air-Cooled and Water-Cooled Chillers, including screw, scroll, and centrifugal systems.
• Diagnose and troubleshoot mechanical, electrical, and control-related issues in chiller and HVAC systems.
• Conduct chiller start-up, commissioning, performance testing, and system optimization.
• Manage site execution for data centre cooling projects, including planning, installation oversight, and coordination with contractors and OEM teams.
• Support upgrades, retrofits, and energy-efficiency improvements in existing data centre cooling infrastructure.
• Review technical drawings, submittals, and project documents for accuracy and compliance.
• Maintain detailed service reports, performance logs, and equipment documentation.
• Ensure adherence to safety standards, regulatory requirements, and customer operational protocols.
• Provide technical guidance and mentorship to junior engineers and technicians.
• Interface with customers to provide updates, clarify technical issues, and ensure completion of service and project tasks.
• Participate in root-cause analysis and implement corrective and preventive actions for recurring issues.
• Coordinate with sales, project management, and engineering teams for service and project delivery.
• Submit root-cause analysis and 8D reports to customers on time.
• Attend monthly MOR and quarterly QBR meetings with data centre customers.
• Work shifts and holidays/public holidays as needed to meet agreed SLAs.

Senior Service Engineer

• Develop and maintain catalog items, record producers, and order guides
• Build Flow Designer-based catalog workflows
• Support Incident, Request, Change, and Problem ITSM processes
• Design, develop, and improve ITSM solutions to enhance operational efficiency and self-service adoption
• Develop Flows, Subflows, and reusable Actions
• Migrate legacy workflows to Flow Designer
• Automate cross-system processes
• Build and support REST/SOAP integrations
• Use Integration Hub and custom spokes/actions
• Implement end-to-end orchestration for provisioning, access, and infrastructure operations
• Configure and troubleshoot MID Servers
• Ensure secure and reliable system communication
• Manage knowledge bases and articles
• Configure approval and publishing workflows
• Develop using Business Rules, Script Includes, and Client Scripts
• Resolve issues across catalogs, flows, and integrations
• Support upgrades and platform enhancements

Senior Software Engineer – Service Now ITSM

• Provide technical support for new unit installation, startup, and outage work scopes
• Provide engineering response support for critical issues in a timely and efficient manner
• Support and resolve in-depth technical issues in plant electrical systems, including generator, transformer, and breaker protection; LV/MV switchgear; DC systems; power and instrument transformers; GCB; electrical enclosures; iso-phase ducts; earthing systems; and balance-of-plant electrical equipment
• Lead root cause investigations for issues with significant fleet impact through corrective and preventive action
• Assure component designs meet customer requirements
• Coordinate with manufacturing, sourcing, services operations, quality, and design engineering organizations
• Communicate progress across organizational levels according to issue criticality
• Travel to customer locations to support technical discussions and present recommendations
• Support unplanned or forced outages to return units to service
• Extend technical support to sales and services teams
• Author knowledge articles and customer communications, including TILs, PSSBs, PSIBs, and safety communications
• Participate in global product service meetings to develop personal and team expertise

Lead Engineer – Generator & Electrical Systems Product Service Engineering

• Perform preventative maintenance and basic repairs on engines and related components at customer sites
• Diagnose and troubleshoot technical issues using service tools, equipment, software, and guided workflows
• Repair, disassemble, inspect, replace, and assemble engine or power-generation components
• Validate completed repairs and confirm products operate as expected
• Escalate complex or unresolved technical issues
• Document troubleshooting, repairs, technical findings, service outcomes, worksheets, timesheets, and warranty claims
• Monitor live fault codes and resolve select issues by phone or escalate them to dealerships
• Create cases, assign tasks, track critical fault codes, and issue daily reports and analysis
• Answer inbound customer calls and provide assistance through toll-free phone, email, chat, and PCC
• Update customer cases and closure information in Cummins systems and Salesforce
• Provide information on dealerships, parts depots, service networks, parts, spares, training, and technical literature
• Follow up with field offices and process owners to resolve customer issues
• Maintain service vehicles, tools, and equipment
• Follow HSE policies and use required PPE
• Support dealership and field service teams 24x7 as required

Engine Field Service Technician, Level I

• Design and manage Vodafone Idea Limited’s IP/MPLS network
• Prepare HLD/LLD documents for all IP/MPLS transport services
• Handle NLD and ISP domains, including ISP peering and internet exits
• Maintain the database for services and related RD/RT/VLAN/prefixes, with periodic updates
• Conduct quarterly service audits and corrections
• Drive automation in network design and prepare MoP templates
• Prepare MoPs for all types of services
• Ensure network security compliance while delivering MoPs to SNOC
• Perform end-to-end service planning, optimization and performance management
• Discuss requirements with user groups
• Create requirement documents including IP, bandwidth, SLA and routing matrices
• Prepare solution documents, HLDs and LLDs
• Prepare, test and validate multivendor MoPs
• Conduct proofs of concept for new setups
• Create change requests and issue MoPs to operations and NOC teams
• Support NOC teams during MoP execution
• Maintain databases for IP, VLAN, RT and RD information
• Align QoS with policy and maintain security policies
• Manage service mergers and improve MoP accuracy and delivery automation

Field Engineer jobs in India