Field Engineer

• Serve as the primary service and maintenance contact for customers in a defined commercial market
• Commission, troubleshoot, repair, and start up HVAC systems in commercial environments
• Use knowledge of air conditioning theory, pipe fitting, and mechanical layouts
• Coordinate with team leader/project manager and customers to understand on-site installation and repair requirements
• Forecast issues, gather materials, and synchronize on-site work
• Serve as direct customer contact and manage products and equipment on assigned projects
• Identify, diagnose, and repair equipment and systems at customer locations
• Use software, technology, hand tools, blueprints, and engineering specifications to diagnose and repair units
• Maintain safety standards and record the use, wear, and condition of company assets
• Collaborate with internal and external partners on new facility setups and existing facility retrofits

HVAC Field Service Technician

• Provide technical onsite and offsite support and expertise for site work requests
• Perform installation, commissioning, troubleshooting, preventive maintenance, and repair of ABB variable frequency drives (VFDs)
• Prepare spare parts, test tools and equipment, and complete required documentation
• Submit detailed and comprehensive service reports in a timely manner and follow up when needed
• Coordinate activities with related groups to achieve objectives and ensure customer satisfaction
• Communicate effectively and present information to top management, customers, vendors, and other employees
• Participate proactively in providing feedback on product quality issues to reduce warranty costs
• Work under the direction of the Drives Service Manager
• Collaborate with Field Operations and Management to achieve successful outcomes for internal and external customers

Field Service Technician

• Provide technical onsite and offsite support and expertise for site work requests
• Perform installation, commissioning, troubleshooting, preventative maintenance, and repair of ABB Variable Frequency Drives (VFDs)
• Prepare spare parts, test tools and equipment, and complete required documentation
• Submit detailed and comprehensive service reports in a timely manner and follow up when needed
• Coordinate activities with related groups to achieve objectives and ensure customer satisfaction
• Communicate with top management, customers, vendors, and other employees
• Provide feedback on product quality issues to reduce warranty costs
• Work hands-on with advanced equipment in industrial settings, including at heights, in varying weather conditions, and around energized systems

• Handle customer day-to-day calls and communication via email, phone, and, if required, in person
• Provide post-sales process and system support
• Troubleshoot machine issues over the phone or on the customer floor
• Assist with process optimization at customer sites, over the phone, or by email
• Interact with the overseas factory to solve machine issues and discuss new project requirements
• Conduct system demonstrations at the office or by processing parts and returning finished parts with detailed reports
• Develop and optimize applications to meet client objectives and user needs
• Act as a technical advisor to Sales and Service groups
• Demonstrate systems and communicate with customers at tradeshows
• Contribute to system manuals and other documentation
• Support the sales team during customer meetings
• Communicate with customers to understand new project requirements
• Prepare system configurations for quotation
• Collect feedback for hardware and software improvements

Field Applications Engineer – Fluid Dispensing

• Commission, repair, and service mechanical and electrical equipment associated with new Data Center Cooling projects
• Review work orders, blueprints, schematic diagrams, and related materials to determine tasks, tools, equipment, and parts needed for installation or repair
• Manage challenging jobs to mitigate impacts on customers’ buildings and experiences while minimizing the company’s financial burden
• Work with building owners, general and mechanical contractors, engineers, and local servicing contractors
• Consult with engineering and manufacturing personnel to resolve unusual system operation and maintenance problems
• Provide superior customer service to internal and external customers while maintaining a professional appearance and demeanor
• Advise management regarding customer satisfaction, product performance, and product improvement suggestions

Field Service Technician II

• Troubleshoot, diagnose, and repair Crown and other makes of lift trucks
• Perform assigned planned maintenance on customer lift trucks
• Maintain a service van and its inventory
• Process paperwork after completion of each job

• Receive rigorous training as a controlled environment subject matter expert for 6-18 months
• After the first year, be sponsored for accreditation by the NSF to validate competency
• Perform testing, certification, maintenance, and repair/troubleshooting of controlled environment equipment and cleanrooms
• Work with equipment and cleanrooms used in biotech, med-tech, and healthcare
• Visit customer sites, typically several customers in a given day
• Interface directly with customers during site visits
• Maintain an excellent standard of customer service

Field Service Engineer – Controlled Environments, Biotech

• Travel to customer locations to install, start up, maintain, modify, and troubleshoot systems, with up to 75% travel
• Conduct on-site installation, repair, maintenance, and tasks per job order
• Troubleshoot errors or technical problems and determine resolutions and recommendations
• Determine replacement part requirements
• Prepare detailed trip reports identifying issues, actions taken, and recommended next steps
• Assist with preparation and execution of factory acceptance tests and completion of punch lists for shipping approvals
• Aid in assembly, breakdown, and crating of systems
• Assist field sales in account support
• Build and maintain lasting relationships with existing accounts
• Work with third-party crews on some projects

• Perform customer installations, maintenance, and service calls promptly and effectively
• Service electromechanical equipment, including self-checkout systems, within an assigned territory
• Conduct maintenance, repairs, preventive maintenance, and system overhauls
• Communicate openly and effectively as a first line of response to identify and resolve issues
• Use training provided by NCR Voyix to deliver the right solution at the right time
• Represent the NCR Voyix brand and help keep global commerce running