General

• Serve as the primary product contact for customers during onboarding, implementation, and customization projects
• Guide customers in adopting LimeFlight's recommended workflows, processes, and best practices
• Advise customers on maximizing value from LimeFlight's products
• Explain technical concepts, solution trade-offs, and implementation implications to business and technical stakeholders
• Support rollout activities, user acceptance testing, training, and change management
• Ensure delivered solutions achieve intended business outcomes and customer objectives
• Lead discovery workshops covering customer processes, operational challenges, business objectives, and technical environments
• Gather, challenge, refine, and validate customer requirements
• Identify opportunities to use existing product capabilities before introducing customizations
• Define solution approaches, user stories, functional specifications, and acceptance criteria
• Partner with Product Managers on requirements affecting product strategy, roadmap decisions, or platform architecture
• Own functional delivery of customization projects from discovery through deployment
• Collaborate with engineering teams throughout development, testing, and rollout
• Support solution validation, acceptance testing, and customer sign-off
• Manage scope and expectations while balancing customer needs with product maintainability
• Ensure delivered solutions are adopted and generate measurable customer value

Explore Product Solutions Specialist at LimeFlight. Review requirements and application details.

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