Human Resources

• Develop and execute strategies to improve VA retention, reduce preventable turnover, and monitor retention KPIs and early warning signs
• Analyze resignations, client-requested replacements, and turnover causes to identify improvement opportunities
• Design and run satisfaction surveys and feedback mechanisms, and implement action plans for recurring concerns
• Lead, coach, and hold the HR team through one-on-ones, performance reviews, and clear KPIs
• Oversee VA performance concerns and client feedback, including Performance Improvement Plans (PIPs) and timely follow-up
• Ensure timely resolution of VA complaints, concerns, and requests
• Prepare and present HR reports with actionable insights, and develop HR strategies aligned with company objectives
• Develop, update, and enforce HR policies, SOPs, and procedures, and oversee disciplinary matters and compliance with company policies
• Oversee VA onboarding and offboarding, HR records, and compensation and benefits administration
• Lead VA engagement, recognition, culture, and volunteering initiatives
• Optimize HR processes, tools, and workflows, identifying opportunities to standardize and automate
• Perform other related tasks as needed

Explore Human Resources Manager – Performance & Culture at Valatam. Review requirements and application details.

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