IT Support

• Provide technical assistance to HHS-VIP and HHS users
• Answer questions and resolve computer problems in person, by telephone, or electronically
• Assist with computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems
• Provide responsive, reliable, and consistent service delivery
• Provide IT services responsive to time-sensitive customer needs
• Refer and escalate issues to appropriate IT support services
• Meet Service Level Agreements, including speed to answer, first contact resolution, and limits on aged tickets
• Resolve technical problems and answer queries regarding hardware, software, network, and telecommunications systems
• Diagnose, identify, isolate, and analyze problems using historical database records
• Route calls to product line specialists when appropriate
• Maintain and update records and tracking databases
• Alert management to recurring problems and problem patterns
• Diagnose problems through discussion with users
• Manage problem recognition, research, isolation, resolution, and follow-up
• Support end users with applications and web applications
• Identify, research, and resolve technical problems
• Respond to telephone, email, and personnel requests for technical support
• Document, track, and monitor problems through timely resolution
• Collaborate with network services, software systems engineering, and applications development to restore service or correct core problems
• Simulate or recreate user problems
• Recommend system modifications to reduce user problems

IT Support Administrator

• Own all technology systems, data security, and regulatory compliance end to end
• Architect and maintain an organization-wide Information Security Program
• Define and enforce security controls across applications, infrastructure, devices, and users
• Establish policies for data classification, encryption, access control, logging, monitoring, and retention
• Ensure least-privilege access and zero-trust principles across systems
• Serve as the internal authority for HIPAA Security Rule and Privacy Rule compliance
• Safeguard the creation, storage, transmission, and disposal of PHI
• Maintain compliance documentation, risk assessments, and audit evidence
• Lead HIPAA risk analyses and remediation plans
• Oversee Business Associate Agreements from a security and IT standpoint
• Coordinate and support audits, assessments, and investigations
• Oversee cloud platforms, networks, connectivity, endpoints, SaaS applications, and internal tools
• Implement backup, disaster recovery, business continuity, redundancy, and failover strategies
• Approve and govern technology deployments and architectural changes
• Establish incident response plans and lead responses to security incidents and data exposure
• Conduct root cause analysis and implement corrective actions
• Maintain logs, alerts, and monitoring systems
• Govern sensitive data, PHI, confidential business information, data access, sharing, and retention
• Evaluate and monitor third-party vendor security and compliance
• Develop and enforce IT and security policies across all staff
• Deliver security awareness training
• Define the long-term IT and security roadmap
• Report security risks, compliance status, incidents, trends, and improvement initiatives to executive leadership
• Advise leadership on technology risk, investments, and trade-offs

IT Manager

• Investigate and resolve escalated end-user technical issues across applications, operating systems, virtual desktops, authentication, networking, endpoints, and supporting infrastructure
• Troubleshoot methodically by reviewing symptoms, logs, alerts, recent changes, and business impact to identify root causes
• Provide customer support through phone, email, chat, remote sessions, and the IT service management platform
• Review tickets, previous troubleshooting, and environmental context to determine next steps, identify patterns, and escalate appropriately
• Manage and troubleshoot user accounts, access requests, MFA, Active Directory, Microsoft 365, onboarding, and offboarding
• Configure and support virtual desktops, desktops, laptops, mobile devices, printers, peripherals, and client applications in cloud or hosted environments
• Diagnose connectivity, DNS, DHCP, VLAN, and other network issues; escalate to Tier Three Engineering while maintaining ownership through resolution
• Review, triage, and respond to monitoring alerts and events
• Build familiarity with customer environments and identify opportunities to prevent recurring issues, improve documentation, and increase support efficiency
• Document customer communications, troubleshooting steps, findings, and resolutions in the IT service management platform
• Create and improve knowledge base documentation, share lessons learned, and support cross-training
• Perform approved application upgrades, maintenance, and after-hours support activities as needed

IT Support Specialist

• Own corporate IT end to end across identity, devices, SaaS and compliance for 200+ devices in the US, UK, Canada and India
• Build workflows with Python, Bash, APIs, Okta Workflows and AI coding tools to automate recurring IT tasks
• Own the joiner, mover and leaver lifecycle with People Ops via Rippling, Okta and SCIM
• Conduct access reviews and move lifecycle management from tickets to policy-driven automation
• Administer Okta, Google Workspace, Slack and Atlassian
• Configure SSO using SAML/OIDC, SCIM and MFA across applications
• Manage the Mac fleet in Kandji, including enrollment, automated OS patching, encryption baselines and continuous drift detection
• Maintain SaaS inventory and usage programmatically and automatically reclaim unused licenses
• Generate continuous evidence for SOC 2, ISO 27001 and AI governance frameworks
• Maintain runbooks, a knowledge base and an integration registry
• Provide Tier 1/2 support within defined SLAs
• Support Finance and HR with tool access, licensing, renewals and billing
• Automate onboarding and offboarding end to end
• Work closely with InfoSec

IT Engineer

• Define and govern FormFactor’s enterprise technology architecture, application strategy, integration standards, and modernization roadmap
• Serve as senior technical authority for enterprise business systems and align technology investments with strategic objectives, operational requirements, and long-term growth plans
• Establish architecture standards, guide solution design, drive technology innovation, and ensure enterprise platforms are scalable, secure, integrated, and supportable
• Directly manage and lead the Oracle ERP AMS team responsible for lifecycle execution, deployment, and optimization of the hybrid Oracle application landscape and associated core business platforms
• Lead architecture review boards, release management, steering committees, and cross-functional governance forums
• Ensure solutions adhere to architecture standards, project delivery methodologies, IT change governance, cybersecurity requirements, and SOX controls
• Identify architectural risk, technical debt, lifecycle concerns, and platform dependencies and establish remediation plans
• Architect and lead the framework for deploying Enterprise GenAI applications, intelligent automation pipelines, and predictive model hosting initiatives
• Partner with Finance, Operations, Manufacturing, Supply Chain, Procurement, Trade Compliance, and other business functions to translate needs into technology solutions
• Provide technical direction for major programs and solution designs
• Guide make, buy, modernize, integrate, and retire decisions across the enterprise application portfolio
• Serve as senior architecture authority for FormFactor’s hybrid Oracle enterprise application ecosystem
• Define Oracle application boundaries, integration approaches, extension strategies, customization guardrails, environment patterns, and lifecycle roadmaps
• Ensure Oracle solutions integrate effectively with MES, PLM, Workday, ServiceNow, Microsoft technologies, analytics platforms, and other enterprise systems
• Define integration strategy and standards for APIs, middleware, event-driven services, EDI, batch interfaces, file exchange, and data movement
• Establish application lifecycle strategies and lead rationalization, consolidation, modernization, retirement, hybrid-cloud, and SaaS planning
• Identify and lead AI, intelligent automation, predictive capability, and digital workflow opportunities
• Establish responsible AI architecture standards and governance
• Partner with data and analytics leaders to enable trusted, secure, accessible, and integrated information
• Lead and develop enterprise, solution, application, and integration architects
• Advise executives and business partners on technology strategy, architecture decisions, investment priorities, risks, and tradeoffs
• Oversee strategic vendors, implementation partners, and managed service providers
• Build partnerships across Applications, Data, Infrastructure, Cybersecurity, PMO, Internal Audit, and business functions
• Oversee critical lifecycle infrastructure initiatives and coordinate with the DBA team on core system patching and upgrades

Technical Director – Enterprise Architecture

• Keep IT support running across AOSN's 75+ clinic locations
• Own the support queue and govern day-to-day MSP service delivery
• Coordinate escalations and ensure every issue has an owner, current status, and clear path to resolution
• Manage clinic relationships, vendor accountability, and support operations
• Direct work across external support resources without relying on direct supervisory authority
• Identify issues early, communicate clearly, drive issues to resolution, and convert outcomes into measurable service improvements
• Own the daily help desk queue and escalation process
• Establish baseline SLA reporting and service performance metrics
• Complete an MSP performance review and identify improvement opportunities
• Build relationships with clinic leaders and key stakeholders
• Develop understanding of clinic operations and support requirements
• Independently manage most escalations without Sr. IT Manager involvement
• Implement service improvements that enhance the end-user experience
• Travel quarterly for 2–3 days and provide additional travel during acquisitions, clinic onboarding, operational readiness efforts, and major IT initiatives
• Participate in scheduled after-hours maintenance and support for high-impact incidents

Help Desk Manager

• Work directly with customers to triage issues and debug problems
• Ensure customers get the most out of HappyRobot’s AI platform
• Diagnose issues and design and test quick solutions
• Collaborate closely with engineering and product teams
• Apply prompt engineering skills to fine-tune AI workers for accuracy, reliability, and speed
• Support real-world logistics workflows
• Grow toward a senior customer engineering or product-facing position

Technical Customer Support Specialist

• Answer client questions and support requests by email, chat and phone
• Reproduce problems, write clear reports for engineering, and follow through until they are fixed
• Help new clients get set up and get their team started
• Keep help articles current as products change

Technical Support Specialist

• Define and maintain a forward-looking infrastructure roadmap covering network, cloud, server, storage, endpoint and application infrastructure.
• Oversee availability, performance, capacity, lifecycle and accountability for infrastructure and end-user services.
• Set team priorities and work allocation, coach employees and partners, contribute to performance discussions, clarify roles and build capabilities.
• Oversee infrastructure vendors and service providers; contribute to contracts, budgets, risk communications and investment recommendations.
• Direct network architecture and management, including connectivity, segmentation, remote access, perimeter services and protection of critical environments.
• Lead Microsoft Azure and Microsoft 365 cloud architecture and management, including identity, endpoint and security dependencies.
• Establish architecture, platform patterns, environment controls, integration standards, capacity planning, observability and support models for enterprise AI services and agent platforms.
• Govern AI agent intake, risk-tiering, development, testing, approval, publishing, change, monitoring, reassignment and retirement.
• Develop and enforce AI data classification, least-privilege access, approved data-source and connector controls, retention, privacy, intellectual-property, auditability and data-loss-prevention requirements.
• Coordinate AI threat modeling, security reviews, identity and secrets management, vulnerability management, logging, incident response and business continuity.
• Guide endpoint, server and storage architecture, standards, lifecycle planning and operational performance.
• Partner with application owners and business teams to deliver secure, supportable and scalable infrastructure for enterprise and scientific applications.
• Provide cybersecurity leadership and oversee Managed Security Service Provider services.
• Direct response to significant infrastructure or security incidents, investigations, restoration and corrective actions.
• Maintain architecture standards, service documentation, asset visibility, technology roadmaps and performance metrics.
• Translate technical options, constraints and risks into recommendations for executives and cross-functional leaders.

Senior Director – IT Infrastructure, Cybersecurity

• Optimize core enterprise cloud applications, including messaging, storage, identity management, governance, and collaboration tools
• Automate business processes and IT workflows using APIs and iPaaS tools
• Partner with IT leadership and security teams to secure endpoints using NIST or similar frameworks
• Perform regular user access audits
• Implement data privacy standard processes with legal and security teams
• Evaluate and recommend data loss prevention and disaster recovery tools
• Lead and automate laptop patching for vulnerability management
• Provide Tier 2 IT incident support and mentor junior team members
• Maintain architecture diagrams, business process flows, and other documentation
• Help define and implement the team’s technical vision

IT Support jobs in California