IT Support

• Provide advanced diagnostics for GE Vernova control systems, including MKVIe, EX2100e/EX2100, and LS2100e/LS2100, via secure remote connectivity
• Use the Remote Service Gateway to analyze live HMI data and resolve high-complexity issues for RDS and TSA contracts
• Serve as a trusted technical interface for global customers and regional teams
• Deliver clear operational guidance during high-urgency events
• Own individual case metrics and KPIs in alignment with global 24/7 responsiveness standards
• Own and refine technical documentation and Work Instructions
• Identify and implement Lean improvements to increase remote resolution velocity
• Facilitate knowledge sharing and provide peer-to-peer coaching
• Serve as a technical conduit between RDS and M&D, Engineering, and Commercial functions

Lead Technical Support Specialist

• Provide advanced diagnostics for GE Vernova control systems via secure remote connectivity
• Use the Remote Service Gateway to analyze live HMI data and resolve high-complexity issues for RDS and TSA contracts
• Serve as a trusted technical interface for global customers and regional teams
• Deliver clear operational guidance during high-urgency events
• Own individual case metrics and KPIs in line with global 24/7 responsiveness standards
• Own and refine technical documentation and Work Instructions
• Identify and implement Lean improvements to increase remote resolution velocity
• Facilitate knowledge sharing and provide peer-to-peer coaching
• Serve as a technical conduit between Remote Diagnostic Services and M&D, Engineering, and Commercial functions

• Respond to auto-generated critical and non-critical ticket alerts
• Monitor and work client-submitted requests in the ticket system
• Acknowledge and respond to tickets according to Managed Services SLAs
• Participate in a phone queue for client call-in requests
• Review monthly client reports and provide resolution solutions
• Escalate tickets to internal departments and clients’ IT departments
• Perform proactive maintenance, including switch, firewall, and router upgrades; server and workstation patches; and firewall rules
• Provide remote application and hardware support for switches, routers, firewalls, servers, and storage
• Monitor and analyze customer networks, systems, backups, and security appliances
• Work with customers’ primary field engineers as needed
• Project manage internal department initiatives from time to time
• Contribute to and enhance internal department process and system documentation
• Follow department and client-specific policies and procedures
• Conduct formal and informal training for customers and colleagues
• Maintain technical documentation for customer procedures, servers, applications, infrastructure, and remote support instructions
• Participate in an after-hours/weekend on-call rotation every 8–10 weeks
• Perform other assigned duties

IT Support Desk Technician II

• Deliver high-quality remote support for technical issues, managing inbound cases from initial contact through resolution or escalation
• Build proficiency in drone survey methodology and ground control points, including diagnosing data-capture and photogrammetry issues
• Help customers navigate the Propeller platform, including file uploads, basic data discrepancies, and site settings
• Work with Customer Success Managers and senior engineers to understand the customer lifecycle and how hardware and software work together
• Help maintain the knowledge base by documenting solutions and common customer how-to questions

Technical Support Specialist

• Analyze, plan, design, and assess enterprise architecture
• Develop reference models of the enterprise and maintain information in the IT repository
• Determine gaps between current and target architecture and recommend transition plans
• Recommend policies and principles guiding technology decisions
• Identify opportunities to improve enterprise-level systems and use emerging technologies
• Promote and educate customers and stakeholders on enterprise architecture
• Provide enterprise architecture guidance, support, and coordination to customers and IT project teams
• Document enterprise architecture infrastructure, business units, and key processes using modeling techniques
• Participate in test planning, validation, and reviews to ensure technical integration
• Evaluate impacts of enterprise architecture products and services on IT investments, business operations, and stakeholder satisfaction
• Coordinate and conduct governance and portfolio management activities
• Ensure application of information security/cybersecurity policies, principles, and practices
• Support Agile software execution with Government and Prime contractors
• Support and advise on Service Oriented Architecture development for software development

Enterprise Architect

• Lead the newly insourced Infrastructure and Operations team, setting direction, building internal capabilities, developing talent, and establishing a culture of ownership, accountability, service excellence, and continuous improvement
• Partner with IT leadership and business stakeholders to align infrastructure priorities with business growth, operational resilience, cybersecurity, compliance, and global support needs
• Analyze the current technical environment and develop an infrastructure roadmap to improve reliability, scalability, security, user experience, and cost effectiveness across global operations
• Provide regular updates, reports, and presentations on infrastructure priorities, operational performance, risks, and improvement plans
• Develop measurable team objectives and operational KPIs
• Own design, implementation, lifecycle management, and operational performance of global network, server, storage, endpoint, cloud, telecom, and collaboration infrastructure
• Establish monitoring, alerting, capacity planning, patching, backup, disaster recovery, and lifecycle management practices
• Support the cybersecurity program and oversee cybersecurity policies, procedures, and controls
• Lead backup/recovery, disaster recovery testing, vulnerability remediation, patch governance, audit support, and infrastructure risk management
• Move the organization from reactive ticket handling to proactive service management through monitoring, root cause analysis, automation, standard work, and recurring service reviews
• Build and maintain runbooks, knowledge articles, support procedures, asset inventories, and operational documentation
• Lead incident, problem, request, change, and escalation management processes
• Own delivery and continuous improvement of infrastructure, service desk, endpoint, and operational support services
• Develop and implement service management best practices, processes, and KPIs
• Lead compliance initiatives, audits, and assessments; manage and enforce IT policies and procedures
• Evaluate and recommend infrastructure, cloud, security, and operations technologies
• Manage strategic vendor, contractor, and technology partner relationships
• Continuously evaluate processes for improvements in efficiency, quality, and safety

IT Infrastructure – Operations Manager

• Lead strategic architecture and technical planning, application integration, and modernization across cloud, data, AI, and SaaS
• Analyze business needs and priorities and design their fit within a multi-organization ecosystem
• Lead detailed design of Salesforce and related technology projects from inception through production support
• Provide industry standards and act as a trusted advisor to business and technology partners
• Identify areas of product growth and build scalable applications while minimizing technical debt
• Design and document enterprise systems, data models, processes, and APIs
• Mentor others in architecture, development technologies, tools, and processes
• Establish architecture governance structures, standards, policies, and frameworks
• Define system architecture landscapes, identify gaps between current and desired end states, and deliver comprehensive solutions
• Lead enterprise-level technical strategy and projects through the full software development lifecycle using waterfall and agile methodologies
• Leverage sprint planning and retrospectives to track critical results
• Build relationships with business and technical stakeholders
• Collaborate with global stakeholders to align systems and plans with business goals and strategies
• Measure program effectiveness and business results using dashboards and content management systems
• Manage multiple projects and initiatives with timely execution
• Foster quality, productivity, and innovation in accordance with company values

Business Enablement Enterprise Architect

• Provide support via phone, email, chat, ticket portal, and deskside, serving as the escalation point for tickets unresolved by first-line support
• Resolve incidents and service requests within established SLAs
• Triage, prioritize, and route tickets while keeping affected users informed
• Perform root-cause analysis on recurring issues and drive permanent fixes
• Provision, image, and deploy Windows and macOS endpoints using Autopilot, Intune, and Kandji
• Support Android and iOS devices through MDM
• Manage account onboarding and offboarding, Entra ID accounts, security groups, licenses, device provisioning, password resets, MFA resets, and SSO/SCIM administration
• Support Microsoft 365, including Exchange Online, SharePoint, OneDrive, mailboxes, permissions, shared mailboxes, distribution groups, and security groups
• Support Slack, Zoom, conference room AV equipment, and Zoom Rooms
• Support endpoint security using Microsoft Defender, CrowdStrike, BitLocker, FileVault, and device compliance tools
• Triage phishing and malware alerts and participate in incident response, remediation, and vulnerability management
• Troubleshoot LAN, Wi-Fi, VPN connectivity, and remote/hybrid access issues
• Maintain hardware and software asset inventories and license entitlements through procurement, deployment, refreshes, repairs, RMAs, and vendor support
• Create and maintain knowledge base articles, runbooks, SOPs, and technical documentation
• Develop and deliver end-user training and new-hire IT orientation
• Build and maintain automation scripts and workflows using PowerShell, Microsoft Graph API, and Power Automate
• Utilize AI-assisted support tools while validating recommended solutions
• Serve as a subject matter expert in technology domains and mentor other IT technicians
• Contribute to technology rollouts, system migrations, and hardware refresh projects

IT Support jobs in Colorado

Lead Technical Support Specialist

Lead Technical Support Specialist

IT Support Desk Technician II

Technical Support Specialist

Enterprise Architect

IT Infrastructure – Operations Manager

Business Enablement Enterprise Architect

IT Support Specialist