IT Support

• Lead the operation and maintenance of infrastructure in operational condition
• Monitor the availability, performance, capacity, and security of environments
• Lead incidents, changes, and improvement initiatives in accordance with ITIL practices
• Manage relationships with suppliers, managed service providers, and hardware manufacturers
• Prepare and chair operational governance meetings and monitor action plans
• Track KPIs, dashboards, and service indicators
• Contribute to technical roadmaps and infrastructure evolution projects
• Participate in ceremonies and PI Planning in a SAFe / Agile environment
• Contribute to the drafting and review of architecture documents and High-Level Design (HLD) documents

IT Infrastructure Lead – Agile

• Install and manage office IT equipment: Mac and PC laptops, network, VPN, Wi-Fi, cabling, IT racks, Google Meet video conferencing, and peripherals
• Manage IT stock, inventories, and the IT fleet
• Implement and improve processes to keep equipment in operational condition
• Establish processes for managing incidents and office support issues involving screens and connectivity
• Provide on-site and remote IT support to teams at headquarters and the Factory
• Maintain and update work environments
• Handle onboarding and offboarding: assigning and retrieving equipment, setting up and wiping workstations, and creating and deleting accounts
• Optimize integrations between Slack, G Suite, Active Directory, and other systems
• Contribute to the security of equipment and work environments
• Raise employee awareness of security and confidentiality issues through documentation and preventive initiatives

IT Support Apprentice

• Configure and provide support for the IT hardware, applications, and access provided to teams
• Monitor the internal infrastructure to prevent or resolve service outages and attempted attacks, in collaboration with the Security team
• Perform maintenance on office servers
• Administer Microsoft 365 services
• Manage and track hardware inventory
• Actively contribute to industrialization projects through development and automation tools
• Collaborate closely with the Security team, Systems Administrators, and Network Engineers

IT Administrator

• Provide expert assistance in diagnosing complex technical issues
• Support the dealer network with quick solution finding for technical product issues
• Work closely with technicians in workshops and dealerships
• Provide repair instructions via specified communication channels
• Use practical workshop experience to support development of solutions for the entire product range
• Act as an interface between the manufacturer and dealers

Automotive Technical Helpdesk Engineer

• Run, maintain, monitor, and scale core internal services, including ticketing systems, ERP, and CRM
• Design and develop new internal tools
• Maintain technical standards for performance, reliability, and security
• Develop internal software for commercial, support, and operational activities
• Partner with Sales, Finance, Support, and Operations stakeholders to build technical solutions
• Maintain CRM, Odoo ERP, and the Support ticketing platform
• Automate business workflows and update internal systems
• Translate business requirements and initiatives into robust specifications
• Perform code reviews and write unit tests
• Maintain architecture documentation
• Refactor and modernize legacy internal systems to improve scalability
• Use internal LLMs and development tools to automate operational processes and software tasks

Senior Software Engineer – IT & Sales Tooling

• Contribute to the qualification, commissioning, and operational start-up of a new antigen production site
• Lead or support automation projects for new installations, revamping, and technical upgrades
• Ensure compliance with internal and regulatory standards
• Diagnose, troubleshoot, and resolve issues related to automated production systems and industrial utilities
• Define automation architectures and solutions with suppliers and internal stakeholders
• Ensure the performance, reliability, and evolution of automated systems
• Manage maintenance plans, technical improvements, and related documentation
• Contribute to the Industry 4.0 strategy and the digitalization of workshops and industrial equipment
• Ensure the security, integrity, and transfer of industrial data
• Provide technical expertise to internal teams and promote best practices in safety, quality, and performance
• Participate in the qualification and validation of automated systems

IT Support jobs in France

IT Infrastructure Lead – Agile

IT Support Apprentice

IT Administrator

Automotive Technical Helpdesk Engineer

Senior Software Engineer – IT & Sales Tooling

Automation and Industrial IT Engineer