IT Support

• Serve as the first point of contact for customers
• Deliver fast, consistent, and empathetic Tier 1-2 technical support to scientists in academic and research labs and biotech and pharmaceutical companies
• Respond to customer inquiries via email and phone in a timely and professional manner
• Provide technical support for sequencing services
• Interpret scientific information communicated by customers and identify their needs and appropriate solutions
• Use internal systems to ensure rapid and precise inquiry resolution
• Monitor sequencing process outputs and troubleshoot inconsistencies
• Identify and escalate complex issues to appropriate departments
• Collaborate with laboratory technicians, bioinformatics specialists, and software teams
• Maintain accurate customer interaction and support case records in the CRM system
• Provide feedback to improve workflows, documentation, and customer experience
• Own tickets from first reply through resolution and keep customers updated
• Identify recurring questions and build guides, FAQs, or workflow fixes
• Bring customer pain points to lab, product, and software teams
• Help train new specialists

Technical Support Specialist

• Ensure the reliable operation of automated warehouse solutions
• Participate in a rotating 24/7 on-call schedule
• Maintain and update applications
• Help establish and further develop service processes using Jira Service Management and, in the future, Confluence
• Contribute to modern deployment processes and monitoring solutions
• Support the implementation of new technologies, including in the field of AI
• Work closely with internal departments and international customers
• Support on-site go-lives before assuming on-call responsibilities
• Gain first-hand knowledge of systems and customer environments

IT Support Specialist

• Continuously maintain and further develop customers’ server infrastructures
• Ensure stable IT operations and high system availability
• Install, configure, and administer server environments in 2nd- and 3rd-level support
• Administer Microsoft Active Directory (AD) and AD-based services such as DNS and DHCP
• Plan, coordinate, and monitor backup, restore, and recovery processes
• Resolve disruptions in IT operations
• Create and maintain technical documentation
• Continuously optimize operational processes
• Plan and support migrations and release upgrades
• Collaborate with specialists in adjacent departments and with external service providers

IT Specialist – Server

• Ensure the reliable operation of automated warehouse solutions as part of the team
• Participate in a rotating 24/7 on-call schedule
• Maintain and update applications
• Help establish and further develop service processes using Jira Service Management and, in the future, Confluence
• Support modern deployment processes and monitoring solutions
• Contribute to the implementation of new technologies, including AI-related technologies
• Collaborate with internal departments and international customers
• Support on-site go-lives before taking on-call responsibilities
• Further develop service systems and processes outside the on-call rotation

• Deliver daily online classes in the mornings, including e-lectures and live demonstrations
• Support participants during self-study, practical assignments, intensive group sessions, and office hours
• Develop practical learning materials in collaboration with the Product Team
• Ensure and continuously improve the subject-matter and instructional quality of course content
• Update course content and self-study assignments
• Support participants in successfully completing the module
• Coordinate and assess assignment submissions and prepare reports
• Develop initiatives to support participants who are struggling academically
• Collaborate with the Student Success Team
• Share knowledge and experience with colleagues to further develop teaching practices

Lecturer in IT Administration and Cybersecurity

• Support business customers with technical questions about software, hardware, and their use in vehicles
• Systematically analyze technical issues and narrow down potential sources of error
• Develop and guide customers through appropriate troubleshooting steps
• Provide support on topics involving installed hardware, vehicle connectivity, GPS, and data transmission
• Handle technical customer inquiries and independently follow them through to resolution or escalate them to the appropriate team
• Explain complex technical concepts clearly and understandably
• Document symptoms, analysis steps, and solutions in Zendesk in a structured manner
• Forward recurring technical issues to the relevant internal teams
• Contribute to the continuous improvement of products, processes, and support

Technical Customer Support Specialist – Vehicle Technology

• Support the installation, configuration, and maintenance of clients, servers, and networks for business customers in Northwest Mecklenburg
• Contribute to first- and second-level support, including receiving, analyzing, and resolving incidents and service requests
• Set up and replace hardware such as laptops, monitors, printers, and mobile devices
• Support Microsoft environments, including Windows 10/11, Microsoft 365, and Active Directory
• Assist with server migrations, rollouts, and backup and security solutions
• Document IT systems, solutions, and standards to drive continuous improvement
• Work closely with the team to ensure customers’ IT environments are stable, modern, and secure

Junior IT Administrator, Wismar

• Manage and maintain workforce scheduling and time management systems, particularly ORTEC and LOGA Time Management
• Handle inquiries and incident reports from facilities as part of 2nd-level support
• Implement system adjustments and configurations
• Set up working-time and duty-roster models in compliance with collective bargaining agreements and statutory requirements
• Participate in system testing
• Support releases and updates
• Create data imports and reports for facilities
• Conduct user training
• Maintain process and system documentation
• Help shape company-wide system standards and modern solutions

HR IT Specialist, Workforce Scheduling

• Shape the architecture of transformation projects and develop future-proof target architectures based on proven SAP enterprise architecture methods
• Translate strategic requirements into technology guardrails
• Create business capability maps, solution architecture diagrams, and value roadmaps
• Design end-to-end solution scenarios
• Define the transition from traditional on-premises landscapes to modern SAP cloud architectures
• Advise customers on implementing clean core principles
• Reduce technical debt
• Design side-by-side extensions and integrations based on the SAP Business Technology Platform
• Use SAP LeanIX for application portfolio management and IT rationalization
• Use SAP Signavio to connect architecture with business processes
• Lead architecture boards
• Manage complex customer workshops, for example during the Discover and Prepare phases of SAP Activate
• Present solution approaches at C-level

Senior Enterprise Architect – SAP Cloud Transformation, RISE

• Manage, enhance, and technically operate the Microsoft Dynamics 365 ERP system (Finance & Supply Chain Management)
• Independently implement changes, extensions, and optimizations or coordinate their delivery with external service providers
• Build, maintain, and further develop interfaces, integrations, and databases for operational processes, reporting, and business intelligence
• Take technical responsibility for Microsoft Azure and Power Platform environments, including Power Apps and Power Automate
• Monitor product changes, roadmaps, deprecations, and innovations across the Microsoft ecosystem
• Assess the impact of Microsoft changes on the system landscape and derive appropriate technical measures
• Collaborate with business departments, IT colleagues, and external partners on enhancement and digitalization projects
• Contribute to knowledge transfer, documentation, and cross-team collaboration
• Support a wide range of day-to-day and project activities while helping shape strategic initiatives and innovations

IT Support jobs in Germany

Technical Support Specialist

IT Support Specialist

IT Specialist – Server

IT Support Specialist

Lecturer in IT Administration and Cybersecurity

Technical Customer Support Specialist – Vehicle Technology

Junior IT Administrator, Wismar

HR IT Specialist, Workforce Scheduling

Senior Enterprise Architect – SAP Cloud Transformation, RISE

IT Specialist – Dynamics 365 Integration Manager