IT Support

• Own the technical vision for scalable, high-performance, cost-efficient systems
• Define modern architecture patterns enabling growth, high TPS, and seamless scaling
• Architect and optimize multi-tenant SaaS platforms for configurability and performance
• Design self-service capabilities such as workflow designers, rules engines, and reporting
• Lead cloud cost-efficiency initiatives across infrastructure, model execution, and compute resources
• Collaborate with AWS Support and Solution Architects to optimize infrastructure and cloud capabilities
• Architect distributed data-processing pipelines for batch and real-time workloads
• Optimize data storage, retrieval, and processing layers
• Enable data self-service for analytics, ML, and real-time business use cases
• Ensure data governance, security, and compliance
• Guide engineering teams on architectural best practices and pragmatic execution
• Coach teams on microservices, event-driven architectures, and cloud-native patterns
• Create technical prototypes and proofs of concept to validate architectural decisions
• Champion GenAI adoption, LLMs, and agentic workflows across the software development lifecycle
• Establish AI guardrails and self-service AI capabilities while optimizing cost and performance
• Lead the Jumio Architecture Review Council and drive cross-functional architectural alignment
• Establish and enforce architectural standards across product teams
• Facilitate architectural reviews, identify technical debt, and drive strategic coherence
• Make complex architectural trade-off decisions
• Mentor engineering leadership on architectural best practices and standardized decision-making

Principal Enterprise Architect

• Own corporate IT end to end across identity, devices, SaaS and compliance for 200+ devices in the US, UK, Canada and India
• Build workflows with Python, Bash, APIs, Okta Workflows and AI coding tools to automate recurring IT tasks
• Own the joiner, mover and leaver lifecycle with People Ops via Rippling, Okta and SCIM
• Conduct access reviews and move lifecycle management from tickets to policy-driven automation
• Administer Okta, Google Workspace, Slack and Atlassian
• Configure SSO using SAML/OIDC, SCIM and MFA across applications
• Manage the Mac fleet in Kandji, including enrollment, automated OS patching, encryption baselines and continuous drift detection
• Maintain SaaS inventory and usage programmatically and automatically reclaim unused licenses
• Generate continuous evidence for SOC 2, ISO 27001 and AI governance frameworks
• Maintain runbooks, a knowledge base and an integration registry
• Provide Tier 1/2 support within defined SLAs
• Support Finance and HR with tool access, licensing, renewals and billing
• Automate onboarding and offboarding end to end
• Work closely with InfoSec

IT Engineer

• Provide first-level technical support for hardware, software, and account-related issues
• Troubleshoot Windows, macOS, printers, Microsoft 365, VPN, and network connectivity issues
• Manage user accounts, password resets, MFA support, and onboarding/offboarding tasks
• Escalate advanced technical issues to senior IT staff when necessary
• Document tickets, troubleshooting steps, and resolutions accurately
• Assist with workstation setup, device imaging, inventory tracking, and equipment deployment
• Support remote employees using remote access and support tools
• Maintain awareness of HIPAA and security best practices when handling systems and user data
• Deliver excellent customer service and maintain professionalism during high-pressure situations
• Help improve onboarding, documentation, and operational efficiency
• Contribute positively to company culture and team collaboration

Level 1 Help Desk Technician

• Support supplier collaboration activities across SAP Business Network, SAP SCC, and SAP ERP
• Learn and support Direct Procurement and Planning processes, with focus on SAP SCC, SAP Business Network, and SAP MM
• Assist with day-to-day supplier collaboration processes, including purchase orders, order confirmations, ship notices, goods receipts, scheduling agreements, consignment, subcontracting, forecast collaboration, and supplier-managed inventory
• Support supplier onboarding and offboarding by collecting information, tracking readiness, coordinating testing, and documenting outcomes
• Investigate operational and technical incidents by reviewing transaction status, gathering details, documenting findings, and escalating issues
• Support supplier enablement through communication materials, training documentation, and basic SAP Business Network process guidance
• Participate in UAT, regression testing, and supplier integration testing; execute test steps, record results, and support defect follow-up
• Join requirements, design, and process review discussions; document decisions and action items
• Perform basic enablement and support activities in SAP Business Network and Solventum’s SAP ERP environment under senior guidance
• Coordinate with functional leads, technical leads, suppliers, and support teams
• Maintain notes, issue logs, test evidence, and support documentation that is traceable, repeatable, and audit-ready

SAP SCC SME – IT Specialist, SAP Business Network

• Deliver customer support in person, via live chat, tickets, phone, and email
• Provide initial support to internal customers worldwide
• Diagnose and resolve technical issues
• Review, own, and resolve service requests accurately and promptly
• Aim for first-call/touch problem resolution
• Use remote service tools to resolve issues and enhance customer experiences
• Collaborate with peers to develop optimal internal solutions
• Provide accurate, actionable, and timely feedback to teammates
• Maintain the integrity of the Solution Center brand
• Attend occasional office visits for internal meetings, team activities, or training

Associate IT Support Specialist – Helpdesk Support

• Handle IT support requests from internal end users
• Follow up on outstanding requests and ensure timely resolution
• Create accounts and configure hardware as part of the onboarding process
• Assist with employee training and onboarding
• Manage and monitor internal IT assets to ensure accurate inventory records
• Support computers, printers, scanners, and computer peripherals
• Use JumpCloud's platform to support employees
• Take ownership of assigned IT-related projects, including documentation, system and application configuration, and integrations
• Work with vendors to procure equipment

Senior IT Support Specialist

• Manage local hardware inventory for the Bangalore office, including device setup, repair, replacement, lifecycle management and shipment coordination
• Provide hands-on support for regional IT projects, technology rollouts and infrastructure initiatives in Bangalore
• Own onboarding and offboarding for Bangalore employees, including device provisioning, account setup, security requirements and access controls
• Manage and support local physical security systems, including CCTV and access-related infrastructure
• Implement HQ-driven security policies, processes and IT standards locally
• Support Microsoft Active Directory design and administration, including Group Policy management and cloud or hybrid server environments
• Manage software licences and subscriptions for Bangalore users and devices
• Deploy and maintain standardised laptop and mobile device configurations
• Troubleshoot local server, infrastructure and end-user technology issues
• Manage Windows support tickets and provide timely resolution or escalation
• Administer MDM enrolment and device lifecycle processes
• Provide remote support to other ReOrbit locations through the follow-the-sun IT support model
• Coordinate with the global IT team and escalate infrastructure, security or service issues to Helsinki
• Maintain accurate documentation of local IT assets, configurations, procedures and support activities

IT Admin, Support Specialist

• Own and continuously improve the global IT Change Management process
• Assess, classify, and evaluate changes, including risk and business impact analysis
• Coordinate and manage changes across multiple vendors and managed service providers
• Lead Change Advisory Board (CAB) meetings and facilitate approval processes, including emergency change procedures
• Maintain and communicate the 12-month rolling maintenance calendar
• Plan, schedule, and coordinate changes across infrastructure, applications, and services
• Monitor change performance, reporting metrics, and SLA compliance
• Conduct post-implementation reviews and drive continuous process improvement initiatives
• Manage stakeholder communications and change-related escalations
• Act as backup for Configuration Management activities when required

Change Manager – IT

• Plan and prioritize work across delivery lifecycle phases
• Lead and manage small implementation and launch projects
• Manage team workload and support delivery activities
• Coordinate with engagement managers, project managers and clients
• Manage multiple projects and own assigned projects end to end
• Provide leadership and stakeholders with information for timely decisions
• Lead HCM, Security and Onboarding functional streams across multiple projects
• Conduct deployment readiness, foundation alignment, discovery and customer confirmation workshops
• Design, configure, customize and maintain Workday HCM, Security and Onboarding solutions
• Coordinate consultants across functional areas to deliver project milestones
• Identify scope and gaps and engage appropriate stakeholders
• Gather and document client requirements, assess complexity, estimate effort and define timelines
• Support pre-sales, estimation, client presentations, SOWs and sales-to-service transitions
• Develop test scenarios and scripts and support feature releases, security, UAT and end-to-end testing
• Drive operational excellence and transformational projects
• Lead initial implementations, follow-on, upgrade and optimization projects
• Manage HCM analysts and consultants, providing guidance, mentorship and feedback
• Investigate business and technical requirements with analysts and architects
• Present Workday HCM capabilities to clients and design tailored solutions
• Support client testing of delivered reports
• Strategize cutover plans and rollout activities
• Support hypercare, catch-up transactions and production rollout
• Manage issue resolution and escalate as necessary
• Communicate with mid- and senior-level management
• Leverage synergies between global information systems

IT Support jobs in India